Other Parameters


The parameters in Other Parameters are used to:

  • Modify the general functioning of Product name - ev itsm.png.

    Example documentation icon EN.png  Specify that user authentication is performed using SSO instead of Product name - ev itsm.png.

  • Modify the behavior of certain wizards.

    Example documentation icon EN.png  In the wizard for sending emails, authorize access to the employee directory.

  • Configure certain functions.

    Example documentation icon EN.png  Specify the Google ID in order to use Google Analytics.

The list of parameters is shipped with default values that can be modified according to customer requirements.

Notes

  • Each parameter can be associated with a specific menu or functionality in Product name - ev itsm.png which is displayed in front of the parameter name: {ADMIN}: Administration menu, {AM}: Asset Management menu, {AST}: Technical Support Agent, {CMDB}: CMDB menu, {DISCO}: Discovery menu, {SM}: Service Manager menu.
             Example documentation icon EN.png   {DISCO} Create non-existing employees
  • You can filter parameters based on their associated menu or functionality.
  • Parameters in the Service Manager menu are common to incidents and service requests.
  • The names of parameters can be translated and sorted based on the user connection language. The value of the parameter will remain identical regardless of the language.
  • For certain parameters, you may be required to log out from Product name - ev itsm.png and log in again before the new value can be taken into account.
  • Parameters in Other Parameters are global and apply to all Product name - ev itsm.png users. Users are able to customize their interface using specific parameters that are not stored in Other Parameters.
             Example documentation icon EN.png  Number of rows displayed in grids

Screen description

         Other parameters.png

Menu access: Administration > Parameters > Other Parameters

Parameter Name (Note: Non-modifiable): Name that identifies the parameter.

Comment (Note: Non-modifiable): Description of the parameter.

Value: Value of the parameter, which can be True, False or an alphanumeric character.

Procedures and Wizards

How to modify the value of a parameter

1. Select Administration > Parameters > Other Parameters in the menu.

2. Select the parameter you want to modify from the list of parameters. Note: You can filter the list of parameters based on their associated menu.

3. Run the Update wizard. Enter the new value of the parameter and click [ FINISH ].

4. You may be required to log out from Product name - ev itsm.png and log in again before the new value can be taken into account.

Wizards

Update: Used to modify the value of the parameter selected from the list.

List of other parameters

         Note: The default value of each parameter is displayed in brackets after the name.

              Example documentation icon EN.png   {DISCO} Create non-existing employees (FALSE) ==> default value FALSE

Administration {ADMIN}

Authorize access to directories when sending emails in forms (TRUE): Used to authorize access to the employee directory in wizards for sending emails, via the Users list icon.png and Groups list icon.png icons found next to the Recipient and Cc fields.

Authorize image insertion in comments (TRUE): Used to insert images in Memo fields.

Authorize multiple connections (TRUE): This enables several Product name - ev itsm.png sessions to be opened using a given login and password. If the parameter is not enabled, all new connections using a login and password that are already connected will end the current session (a warning message will be displayed at the second connection).

Default profile ID (0): This enables users without a profile to log in to Product name - ev itsm.png using the profile whose ID corresponds to the value entered. Note: IDs are stored in the AM_PROFIL table.

Delete integration logs older than X days (15): Used to specify the number of days after which integration logs will automatically be deleted during the integration process.

Display N/A for tags with null values in emails (N/A): Used to define the text displayed in emails for tags with null values. By default, it is N/A. You can also specify another value such as EMPTY FIELD.

Disable all notifications (FALSE): Enables you to deactivate all Internet browser notifications reported during occurrence of Product name - ev itsm.png events:

  • Imminent logout
  • New action for logged-on user or new action for one of the user's groups
  • New late action
  • New news article
  • New items in a discussion

Note: You can select the notifications to be displayed or hidden in the User Management Zone

Disable quick search in forms (FALSE): Used to hide the quick search field displayed at the top of forms.

Enable auto connection link in emails for groups (TRUE): Used to insert an auto connection link in emails sent to groups in workflow steps. The Action form is automatically opened using the link. Note: To be used together with {SM} Force password entry when using auto connection links.

Enable auto connection link in emails for individual users (TRUE): Used to insert an auto connection link in emails sent to named users in workflow steps. The Action form is automatically opened using the link. Note: To be used together with {SM} Force password entry when using auto connection links.

Enable data entry constraint for passwords ( .{6,} ): Used to force users to enter a password in line with the field constraints. Note: Default value: {6,} means "6 characters minimum". The full-stop . means "any character accepted".

Enable double authentication (TRUE): Used to enable double authentication when logging in to Product name - ev itsm.png by checking that the login and password exist in the LDAP directory, or if this is not the case, in Product name - ev itsm.png. If the parameter is not enabled, authentication is performed as follows: either in  Product name - ev itsm.png, or in the LDAP directory (without taking into consideration existing accounts in Product name - ev itsm.png).

Enable session filter using a cookie (FALSE): Used to associate a cookie with a session in order to prevent users from running Product name - ev itsm.png by copying and pasting URLs.

Enable session filter using user IP address (FALSE): Used to associate an IP address with a session in order to prevent users from running Product name - ev itsm.png by copying and pasting URLs. Note: This filter does not apply if a proxy server is used.

Google Analytics UID: Used to specify the Google Analytics UID assigned to the EasyVista site (in the following format: ‘UA-XXXXXXX-1’).

Google Maps proxy server port number: Used to define the port of the proxy server used for enabling the Google Maps functionality for locations in views in order to position Google map icon.png markers on a map using the location name, address, city and country.

Grid: Display totals and percentages (TRUE): In views containing grouping levels, this displays the aggregated values and percentages for each grouping level.

Grid: Enable auto drill-down (TRUE): In views containing grouping levels based on tree fields, this displays records in the last level directly without going through intermediate grouping levels where there are no records.

Grid: Maximum number of rows (50): This indicates the maximum number of rows to be displayed in views and in tabs appearing in forms. Notes: In views with graphs, this restricts the number of values displayed. Users can modify this value as required within the specified limit in the Number of Records field at the bottom of each grid; Displaying too many rows may have an adverse effect on performance.

Height of Memo fields (in pixels) (500): Used to define, in pixels, the height for Memo fields, e.g. the Description field. Note: Applicable only if the value is not defined in the field properties in the form configuration.

Hide archived roots (TRUE): In Tree fields, this displays archived roots belonging to the domain. Note: Only for domains with several values. You must log out and log in again to Product name - ev itsm.png after modifying this parameter before it can be taken into account.

Hide SQL messages (FALSE): Used to hide SQL error messages in dialog boxes by hiding the [ MORE DETAILS ] button.

Maximum total file attachment size in scheduled report emails (0): Used to restrict the size of file attachments in emails sent for scheduled reports. Note: The value 0 means that the size is defined by the email system instead of Product name - ev itsm.png.

Number of favorites saved (10): Used to define the maximum number of favorites that can be saved by each user. When this value is exceeded, the most recent favorite saved will replace the least recent one.

Number of grouping levels printed in tree structure list (3): Used to define how many levels will be displayed when printing a list containing grouping levels by tree field.

Number of links stored in browsing history (10): Used to specify the maximum number of links that can be stored by each user in the browsing history. When this value is exceeded, the most recent link saved will replace the least recent one.

Password reinitialization message format (HTML code below): Used to define the format of the message sent to users who forgot their password. A temporary password is sent.

<p><span style="color: #000000; line-height: 18px; font-family: Trebuchet MS, Arial, Helvetica, sans-serif; font-size: x-small;">Bonjour #[CUSTOM_TAGS.AM_CIVIL_STATUS.REFERENCE_$lng]#<strong> #[CUSTOM_TAGS.AM_EMPLOYEE.LAST_NAME]#,</strong><br /><br /><strong><span style="text-decoration: underline;">Vos identifiants sont :</span></strong><br />Compte : #[CUSTOM_TAGS.AM_EMPLOYEE.LOGIN]#<br />Mot de passe temporaire : #TEMP_PASSWORD#</span></p>

Example of a message sent to users (Note: Variables surrounded by # are dynamically replaced when the message is sent):

Hello #[CUSTOM_TAGS.AM_CIVIL_STATUS.REFERENCE_$lng]# #[CUSTOM_TAGS.AM_EMPLOYEE.LAST_NAME]#,

Your login is:
Account: #[CUSTOM_TAGS.AM_EMPLOYEE.LOGIN]#
Your temporary password is: #TEMP_PASSWORD#

Reorganize full text catalog (FALSE): Used to run the reorganization of the full text catalog each time a document is inserted. Note: Enabling the parameter may have an adverse effect on performance.

Run predictive search using number of characters specified (3): Used to define the number of characters entered before predictive search displays a list of values. Notes: The stored procedure loading the PATH tables must be implemented so that predictive entry can work correctly; The number of suggestions displayed in the list is restricted to the first ten values and cannot be modified.

Script folder (c:\scripts): Used to specify the location of the script folder, e.g. local folder or network folder in compliance with UNC. The script folder contains scripts that can be run using the Execute Script wizard.

Session timeout (in seconds) (6000): Used to define the amount of time in seconds before idle users are automatically logged out of Product name - ev itsm.png. Note: Default value: 6000 seconds or 1hr40min. If you specify a value that is too high, this will increase the number of concurrent connections and may prevent new users from logging in.

Timeframe for displaying the pop-up warning before timeout (in seconds) (30): Enables you to specify the timeframe for displaying the pop-up warning of imminent logout from Product name - ev itsm.png.

Trend: Number of values displayed (15): In graphs with trends, this is used to define the number of values displayed. Note: Displaying too many values may reduce graph readability. 

Trend: Maximum number of rows returned (5): Used to define the maximum number of rows returned for List trends.

Wizard timeout (in seconds) (600): If a wizard fails to respond or if a processing is too time-consuming, this may block the use of Product name - ev itsm.png. This parameter is used to define the amount of time in seconds before the session is automatically logged out of Product name - ev itsm.png. Note: Default value: 600 seconds or 10 minutes.

All parameters related to business rules (BR):

  • BR: Maximum number of processes run simultaneously (10): Used to define the maximum number of processes that can run simultaneously. Note: If you specify a value that is too high, this may have an adverse effect on performance. 
  • BR: Maximum number of records in SD_PROCESS_POOL_LAST_ACTIVITY (1000): Used to define the maximum number of records in the SD_PROCESS_POOL_LAST_ACTIVITY table.
  • BR: Number of attempts to run process (4) and BR: Interval between two calls (in seconds) (2): Used to instruct the SmoServer service to stop a process once the number of calls exceeds the number of attempts authorized for the specified period in order to avoid looping. Note: Default values: The SmoServer service detects looping once a process is called four times in less than two seconds for a given record.
  • BR: Processing frequency of processes triggered by tools (in milliseconds) (120000): Used to specify, in milliseconds, the processing frequency of certain processes triggered by the use of external tools such as integration, direct modification in SQL, etc. Note: Default value: 120000 seconds or 2 minutes.

MAPI parameters related to Outlook: The synchronization of the Product name - ev itsm.png calendar with Outlook enables you to display Outlook appointments in the Product name - ev itsm.png scheduling tool for information purposes only. Appointments corresponding to actions assigned to different Support persons can also be created automatically in Outlook. You can also update the actions assigned and scheduled in Product name - ev itsm.png. Modifications made to the calendar in  Product name - ev itsm.png will be updated in Outlook in real time.

Note: The Outlook calendar synchronization module is no longer maintained from version H1.2016 onwards because the mechanism used (via the MAPI interface) contains numerous functions that have been deprecated by Microsoft.

  • MAPI_DEFAULT_DURATION (in minutes) (120): Used to define, in minutes, the default duration of an action in Outlook if it cannot be determined by any Product name - ev itsm.png element. Note: We recommend that you specify the same value as the one in {SM} Calendar: Default duration of actions.
  • MAPI_PASSWORD: Used to define the password associated with Outlook.
  • MAPI_PROFILE_NAME: Used to define the Outlook profile name for accessing the shared calendars of different Support persons. Note: Must be local to the SMO server.
  • MAX_ACTIONS_PER_MAPI_SESSION (100): Used to define the maximum number of actions after which the MAPI session must be reinitialized so that the bulk appointment creation operations are not considered as actions coming from malicious software. 

All parameters related to SSO (Single Sign-On):

  • SSO: Authorized referrer URL: This is used to specify the substrings that must be present in the URL that triggers the SSO connection. Note: The separator used for separating substrings is |.
  • SSO: Auto connection link: This is used to configure the URL for initializing connection using an auto connection link. Note: This URL requires parameters such as the account, login and URL to be called when starting the Product name - ev itsm.png session.
  • SSO: Display domain name in login (FALSE): This includes the domain name in the login sent to Product name - ev itsm.png together with the user name.
  • SSO: Enable SSO (FALSE): Used to indicate that connection to Product name - ev itsm.png relies on an external SSO tool, such as siteminder or a corporate portal, without using the Product name - ev itsm.png login page. Note: A password may still be required for security reasons. The parameters below are used to configure SSO authentication.
  • SSO: Encode using base64 (TRUE): This encodes the login IDs in base64 (login and account number).
  • SSO: Encrypting Web service URL: This enables you to specify the URL of the external Web service that encrypts connection information. Note: To be used together with {ADMIN} SSO: Encryption ID used.
  • SSO: Encryption ID used: This indicates the value of the public key used by the external Web service that encrypts connection information. Note: To be used together with {ADMIN} SSO: Encrypting Web service URL.
  • SSO: Error page: This is used to specify the page to be displayed if SSO authentication fails.
  • SSO: Logout page: This is used to specify the page to be displayed when logging out of Product name - ev itsm.png instead of the Product name - ev itsm.png login page.
  • SSO: Parameters name: This is used to configure the non-standard parameter name to be retrieved from SSO:
    • url_login: For SSO via a connection URL or cookie.
    • REMOTE_USER: For SSO via a HTTP header. Note: To be used together with {ADMIN} SSO: Type.
  • SSO: Type: This indicates the type of SSO used:
    • http: The login is passed as a parameter added to the connection URL directly in Product name - ev itsm.png.
               Example documentation icon EN.png  http://localhost/index.php?url_account=40000&url_login=epachelbel
    • cookie: The login is stored in a cookie present on the user workstation. {ADMIN} SSO: Parameter name must be specified.
               Example documentation icon EN.png  http://localhost/index.php?url_account=40000
    • server: The login is passed using a HTTP header whose default name is REMOTE_USER. If the name of the header is different, {ADMIN} SSO: Parameter name must be specified.

Asset Management {AM}

Asset Manager email: Used to define the email address of the Asset Manager proposed by default in the Notify a Change wizard.

Enable data entry constraints for asset tags and serial numbers (FALSE): Used to force users to enter an asset tag or serial number when performing a stock entry of new equipment in line with the field constraints defined for these two items of information. Note: This parameter is taken into account only by stock entry wizards and not when you create an element manually using the Equipment form or the list of equipment.

Maximum number of assets created in wizards (50): Used to indicate the number of items of equipment after which users will not be able to enter asset tags and serial numbers in stock entry wizards. The workflow will proceed directly to the step for sending emails.

Technical Support Agent {AST}

Support return email address: Used to specify the email address for replying to emails sent. Note: This must correspond to one of the email accounts used by the Technical Support Agent.

CMDB {CMDB}

CMDB graph: Load relationship table when opening application (FALSE): Used to improve performance when displaying the CMDB graph by loading the list of relationships between CIs when starting Product name - ev itsm.png. Note: CONFIGURATION_ITEM_LINK table.

Discovery {DISCO}

Create non-existing employees (FALSE): When integrating discovery data, this is used to automatically create:

  • Users who do not exist in Product name - ev itsm.png. They will be named using the login in discovery files. Note: The LAST NAME + First name naming convention generally used in Product name - ev itsm.png will therefore not be respected. You must rename these users manually in their User form.
  • Items of equipment that do not exist in Product name - ev itsm.png will be assigned to users if they exist in Product name - ev itsm.png, or remain unassigned.

Filter collection points by creator (FALSE): Used to indicate that only the user who created a collection point in Discovery can view it in the list of existing collection points. Users can create collection points by selecting Discovery > Administration > Install Collection point > First installation and upgrade. Note: If users create a collection point using an existing name, a message will inform them of this, even if the collection point is not visible.

Service Manager {SM}

Authorize employee creation in requests (FALSE): Used to create a new employee using the wizard for creating a service request or change request, by clicking the [ NEW EMPLOYEE ] button displayed in the Back Office and Front Office interfaces.

Authorize escalation to any group irrespective of level (TRUE): Used to authorize escalation to any group, regardless of its level which can be lower (L-1, L-2, etc.) or higher (L+1, L+2, etc.) when transferring an action. Note: You can escalate the action to a group belonging to a higher level or redirect it to a group belonging to a lower level.

Authorize SLAs by priority for service requests (TRUE): Used to authorize the use of SLAs by priority for service requests.

Automatically override urgency and impact during requalification (FALSE): Used to override the urgency and impact when users requalify an incident/request while transferring an action.

Calendar: Default duration of actions (in minutes) (120): In the Support person's calendar, this is used to specify, in minutes, the default duration of an action.

Calendar: Send email when assigning actions (FALSE): In the Support person's calendar, this is used to enable the wizard for sending an email when actions are assigned.

Complete release actions associated with requests automatically (FALSE): This is used to ensure that the workflow does not proceed and that the current action is not automatically completed.

Copy parent incident category to related incidents (FALSE): Used to copy the category of the parent incident automatically to the linked incident via the Link to a Parent Incident wizard.

Display delivery site linked to invoicing department in order management process (FALSE): Used to display only the delivery site associated with the invoicing department when an order is placed. Note: A department must first be associated with the storage location.

Exclude SD_REQUEST fields when duplicating incidents: Used to define the list of fields whose content must not be retrieved when duplicating an incident/request template via the Use an Incident Template wizard or when duplicating an incident via the Duplicate wizard in the quick call.

  • Each field name must be separated using the semicolon.
  • Date and System fields are never duplicated.

Filter list of groups by category when transferring actions (TRUE): Used to filter using the category in the domain as well as the location and department when selecting the groups to which the action is transferred.

Force password entry when using auto connection links (TRUE): Used to force users to enter their password when logging in to Product name - ev itsm.png using an auto connection link. Note: To be used together with {ADMIN} Enable auto connection link in emails for groups and {ADMIN} Enable auto connection link in emails for individual users.

Force requalification of Front Office category when closing (TRUE): When an incident created in the Self Service portal is closed, users must requalify it if its category is indicated as Front Office by default in the incident catalog. Note: Information used for establishing statistics.

Force requalification of Front Office category when transferred (TRUE): When an incident created in the Self Service portal is transferred, users must requalify it if its category is indicated as Front Office by default in the incident catalog. Note: Used to ensure that the appropriate processing is applied.

Hide Back Office Quick Call field (FALSE): Used to hide the Quick Call field.png field in the menu bar for all profiles.

Maximum number of full text searches stored for statistics (5000): Used to specify the number of full text searches to be stored for establishing statistics.  

Notify requestors of related incidents (TRUE): Used to send an email to all requestors of related incidents when an action is completed in the parent incident.

Put incidents/requests on hold when creating drafts (FALSE): Used to change the status of an incident/request to On Hold when users click the [ SAVE AS DRAFT ] button or the Save icon.png icon in the quick call.

Refresh frequency of notification bar counters (in seconds) (60): Used to define, in seconds, the frequency for refreshing values in the notification bar if no action to refresh the data is performed.

Request cancellation status (Cancelled): Used to define the value of the request cancellation status assigned using the Cancel / Close wizard.

Run closing workflow of parent incident for open child incidents (FALSE): This enables you not to run the closing workflow of a parent incident for child incidents whose meta-status is Completed.

Save option for functional images (NEW): Two options are available:

  • NEW: Authorizes the creation of different icon galleries for each database.
  • CLASSIC: Provides a common icon gallery for all databases. Note: Versions < 3.0.

Simplify Front Office interface (TRUE): Used to display a simplified Self Service interface by hiding favorites, the browsing history, the global search field and certain buttons at the bottom of the grid.

All parameters related to the quick call, used to create incidents/requests in the Back Office (quick access: Quick Call field.png field) and in the Front Office (via the Self Service portal):

  • Back Office quick call: Authorize transfer of action to any group irrespective of level (TRUE): Used to authorize the transfer of an action to any group, regardless of its level (L+1, L+2, etc.).
  • Back Office quick call: Create users (FALSE): Used to create a new user directly in a quick call using Black Down arrow icon.png found next to the Requesting Person and Recipient fields.
  • Back Office quick call: Default call origin (Phone): Used to define the default call origin.
  • Back Office quick call: Display known errors with identical category (TRUE): When users consult the known error knowledge base (via the Known Errors link in Incident/Request forms), this will display only records whose category is identical to the one in the incident/request. Note: The parameter does not apply to the full text search (Search link).
  • Back Office quick call: Do not inherit problem/known error category (FALSE): This will not copy the category associated with the record selected in the problem knowledge base or known error knowledge base to the Incident/Request form.
  • Back Office quick call: Enable full text search (FALSE): Once the Description field is completed, this is used to run an automatic search in the problem knowledge base and known error knowledge base.
  • Back Office quick call: Filter incidents/requests in grid by specified user (TRUE): Used to display only incidents/requests for the user specified in the Quick Call field.png field.
  • Back Office quick call: Filter the known errors on the CI and the equipment (FALSE): Enables you to limit searching the known errors knowledge base (via the Known Errors link in the Incident/Request form) to only those records whose equipment or a Configuration Item (CI) is identical to the one in the incident/request. Note: The parameter does not apply to the full text search (Search link).
  • Back Office quick call: Force selection of group/Support person (FALSE): Used to force users to specify a group or Support person when transferring an action.
  • Back Office quick call: Link known error/knowledge article to incident/request (FALSE): Used to create a link automatically between the incident/request and the known error/knowledge article used for solving it.
  • Back Office quick call: Minimum number of characters required in Description and Solution (0): Used to force users to enter a minimum number of characters in the description and solution. Notes: Default value 0: This means that data entry is optional; Spaces are not counted; Non-visible tags are counted.
  • Back Office quick call: Preload Requesting Person field (FALSE): Used to specify the Requesting Person field automatically using the logged-in user's name.
  • Back Office quick call: Select equipment automatically (FALSE): Used to display a default item of equipment automatically for the requestor. Note: If several items of equipment are associated with the requestor, the one with the lowest key value will be taken.
  • Back Office and Front Office quick call: Apply Back Office data entry constraints to Front Office (TRUE): Used to force users to enter the CI in incidents created in the Front Office, if the Service and Category fields are available in the Front Office quick call.
  • Back Office and Front Office quick call: Default severity level (2 - Medium): Used to define the default severity level. Note: This field is no longer present in the standard screen since Version 2010.
  • Front Office quick call: Enable full text search (TRUE): Once the Description field is completed, this is used to run an automatic search in the problem knowledge base and known error knowledge base.
  • Front Office quick call: Minimum number of characters required in Description (0): Used to force users to enter a minimum number of characters for the description. Notes: Default value 0: This means that data entry is optional; Spaces are not counted; Non-visible tags are counted.
Tags:
Last modified by Unknown User on 2018/06/01 20:47
Created by Administrator XWiki on 2014/03/24 12:15

Shortcuts

Recent Updates

Haven't been here in a while? Here's what changed recently:

-   Product name - ev itsm.png
-   Product name - ev sas.png

Interesting Content

How to Automate Integration
Add a Shortcut to an App
History
Quick Dashboard
Full text search - Stop Words

Powered by XWiki ©, EasyVista 2018