Microsoft Outlook Integration


About This Integration

IntegrationIntroduction

You can integrate third-party systems with Product name - ev itsm.png in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.

This document describes an integration process that has already been implemented in a customer context. 

To find out more about this integration (e.g. scripts to be used), please contact the Logo - EasyVista.png Consulting & Professional Services team, the Logo - EasyVista.png Support team, or your service provider and integrator.
 

Overview of the integration

Microsoft Outlook is a solution for managing emails. It also includes tools such as a calendar, task manager and contact manager. 

This integration enables you to share an Outlook calendar and display it in a Service Apps app. You can specify the permissions to be granted for the calendar, e.g. users can only view availability information or certain details, or they can have a complete view of the calendar.
 

Integration Data Feed (direction) Authentication Type Integration Connector Options

Logo Icon - Microsoft Outlook.png

Down arrow.png

Logo - EV Service Apps.png

  • N/A
Available versions
SaaS-based On-premises
Service Apps Check icon.png Not check icon.png
Third-Party Product Check icon.png Check icon.png

Prerequisites

  • You must have a Microsoft Outlook account and log in to it via a Web browser page to copy the URL of the calendar you want to share.

Integration Process

The integration between Microsoft Outlook and Service Apps comprises two main steps.

Step 1: Retrieve the URL of the calendar in Outlook on the web

Step 2: Integrate the shared calendar in a Service Apps app

Step-by-Step Integration Process


Step 1: Retrieve the URL of the calendar in Outlook on the web

1. Log in to Outlook on the web using your Office 365 account.

2. Open Outlook in the side menu pane.

3. Click Tools icon.png at the top right and select View all Outlook settings > Calendar > Shared calendars.

4. Specify the calendar you want to share.

  • Go to the Publish a calendar section.
  • Select the calendar you want to share.
  • Specify the permissions to be granted for the calendar, e.g. users can only view availability information or certain details, or they can have a complete view of the calendar.
  • Click Publish.

         Select Outlook calendar.png

4. Copy the URL of the shared calendar that is automatically generated and paste it in your text editor to store it temporarily for subsequent use.

         URL Outlook calendar.png
 


Step 2: Integrate the shared calendar in a Service Apps app

1. Open the relevant app using the graphic editor in Service Apps.

2. Click Apps - Add widget icon.png in the Objects pane. Go to the Basic category in the widget library and add a Secured HTML widget.

3. Open the text editor by clicking Apps - Edit Html icon.png next to the Content > HTML Code property and click Apps - Text Editor - Html Editor icon.png in the toolbar to switch to HTML mode.

4. Insert an iframe tag and replace the {outlook_calendar_url} value by pasting the URL of the calendar you copied and stored in your text editor in step 1.

<iframe src="{outlook_calendar_url}" width="100%" height="100%"></iframe>

Best Practice icon.png  You can customize the display by adding style tags.

example  100vh corresponds to 100% of the height defined by the user

<iframe src="{outlook_calendar_url}" style="border: currentColor; border-image: none; width: 100%; height: 100vh;"/></iframe>

5. Click Apps - Text Editor - Html Editor icon.png to switch to WYSIWYG mode and close the text editor.

You will return to the graphic editor.

6. (optional) Go to the Theme section and select the Use Content Height box. This will automatically resize the height of the widget to display the entire calendar without using a vertical scroll bar.

    Open url.png See the Theme properties of widgets

7. Click EVApps - GUI - Execute icon.png to switch to execute mode to check that the Outlook calendar is displayed correctly.

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Last modified by Unknown User on 2022/04/27 10:55
Created by Administrator XWiki on 2022/04/27 10:54

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