Dell KACE Gateway


About this integration
SM_IntegrationIntroduction

You can integrate third-party systems with Product name - ev itsm.png in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.

This document describes an integration process that has already been implemented in a customer context. 

To find out more about this integration (e.g. scripts to be used), please contact the Logo - EasyVista.png Consulting & Professional Services team, the Logo - EasyVista.png Support team, or your service provider and integrator.

Integration summary

This gateway is used to integrate the Dell KACE Equipment/Software/Attribute tables in the Product name - ev itsm.png equipment/software catalogs.

  • The gateway is automatically managed through the creation and update of catalog entries that indicate the Dell KACE data to be extracted and normalized, if required. 
  • Dell KACE tables and Product name - ev itsm.png are mapped using two unique IDs:
    • Manufacturer/Model for equipment
    • Software for software

Dell KACE gateway processes are used to synchronize Product name - ev itsm.png catalogs with third-party inventory tools using only the desired references based on the corporate strategy adopted. The catalogs must then be updated daily to integrate new Dell KACE references.

Supported Versions

Logo - Kace.png
K1000 5.5 K1000 6.0 K1000 6.2 K1000 6.3 K1000 6.4
Check icon.png Check icon.png Check icon.png Check icon.png Check icon.png

Operating principle

        Kace Gateway Process.png

The process is made up of 3 phases:

  • Enter the equipment/software catalog entries for Dell KACE references to be monitored in Product name - ev itsm.png.
  • Run a preimport task using the smoBackOfficeClient tool to:
    • Extract and store information from Dell KACE tables in Product name - ev itsm.png work tables by using a filter to retrieve only the data corresponding to the catalog entries to be monitored in Product name - ev itsm.png.
    • Normalize data by grouping Dell KACE names together.
    • Run various processing to normalize and standardize data.
    • Store all data in the final Product name - ev itsm.png tables.
  • Integrate data in the final Product name - ev itsm.png tables using Equipment/Software/Attribute integration models.

Example

  • Dell KACE software table:

    The third-party inventory tool detects three versions of FastStone, resulting in three records in the Dell KACE table: FastStone 5.1, FastStone 5.5, FastStone 6.1.

  • Product name - ev itsm.png software catalog: different options are possible:
    • You can create a single catalog entry that groups together the three Dell KACE names, FastStone.
    • You can create one catalog entry for each major version, FastStone 5, FastStone 6.
    • You can create one catalog entry for each version, FastStone 5.1, FastStone 5.5, FastStone 6.1.

Notes

  • The following data is not automatically processed by the Dell KACE gateway:
    • Allocation of users to workstations: third-party data is loaded to user-defined fields containing information in Product name - ev itsm.png Equipment forms.
    • Allocation of locations and departments to workstations: not loaded by the Dell KACE gateway.
    • Management of software licenses: not performed by the Dell KACE gateway.
    • Management of the status of Equipment/Software forms: not performed by the Dell KACE gateway.
  • Product name - ev itsm.png Equipment/Software/Attribute integration models are shipped with the Dell KACE gateway. Only those that are enabled at integration are taken into account.
  • For SaaS customers, Dell KACE tables are read using a VPN connection to ensure restricted and encrypted access to data.
  • Depending on the type of third-party database, Dell KACE data may be case-sensitive.

   Open url.png  See How to choose the best tool for automating integration.

Best Practice big icon.pngBest practice

  • To ensure optimal performance of the Product name - ev itsm.png platform, you should integrate only data that is new or modified since the previous processing.

Dell KACE gateway rules

  • The Dell KACE Reference field of each equipment/software catalog entry is used to indicate the Dell KACE data to be extracted and filtered, and if required, to group Dell KACE names together. It must comply with certain rules:
    • Dell KACE references must be separated using the sequence of characters /+-+/
    • The joker % can replace any string of characters
  • Rules for equipment: Dell KACE and Product name - ev itsm.png are mapped using the Manufacturer/Model unique ID.
  • Rules for software: Dell KACE and Product name - ev itsm.png are mapped using the Software unique ID.
  • Rules for attributes: The Dell KACE table is integrated as it is in Product name - ev itsm.png, without normalization.

Procedure: How to monitor Dell KACE references in catalogs

1. In Product name - ev itsm.png, create or modify the equipment/software catalog entries you want to monitor.

  • Enter the unique ID of the catalog entry:
    • For equipment, enter the fields outlined in red, Model and Manufacturer.
        Equipment Catalog - Kace Example.png
       
    • For software, enter the field outlined in red, Software.
        Software Catalog - Kace Example.png
  • In the field outlined in blue, Dell KACE Reference, indicate the Dell KACE names to be monitored via the catalog entry. Open url.png See normalization examples.
    • Separate each reference using the sequence of characters /+-+/
    • Use the joker % to replace any string of characters

2. In the menu, select Integration > Integration Models. Enable and schedule the Equipment/Software/Attribute integration models for the data you want to integrate in Product name - ev itsm.png.


TranscodageExamples

Examples of normalization

Example 1

Caneco references in the {third-party} table

Caneco BT 4.1 (EN)

Caneco BT 4.1.4 (FR)

Caneco BT 4.1.6 (FR)

Caneco BT 4.2 (FR)

Caneco BT 4.3 (EN)

Caneco BT 4.3 (FR)

Caneco BT 5.1 (EN)

Caneco BT 5.1 (FR)

Caneco BT 5.5 (EN)

Caneco BT 5.5 (FR)

How to monitor Caneco software in Product name - ev itsm.png
To monitor... In the catalog, create... In the Software field, enter... In the {third-party} Reference field, enter... Grouping performed
For all versions and languages A single entry Caneco BT Caneco BT Caneco BT
By major version One entry for each major version Caneco BT 4 Caneco BT 4%

All versions 4* =

4.1 (EN), 4.1.4 (FR), 4.1.6 (FR), 4.2 (FR), 4.3 (EN), 4.3 (FR)

Caneco BT 5 Caneco BT 5%

All versions 5* =

5.1 (EN), 5.1 (FR), 5.5 (EN), 5.5 (FR)

By language One entry for each language Caneco BT (EN) Caneco BT%(EN)

All EN versions =

4.1 (EN), 4.3 (EN), 5.1 (EN), 5.5 (EN)

Caneco BT (FR) Caneco BT%(FR)

All FR versions =

4.1.4 (FR), 4.1.6 (FR), 4.2 (FR), 4.3 (FR), 5.1 (FR), 5.5 (FR)

Example 2

Caneco references in the {third-party} table

Caneco Design 2013

Caneco Design 4.4

Caneco HT 1.2

Caneco HT 2.0

Caneco HT 2.5

Caneco HT 2013

Caneco Implantation 2.3

Caneco Implantation 2010

Caneco Implantation

Caneco Implantation 2011

Caneco Implantation 2013

Caneco Implantation V2.4.0

Caneco Implantation V2.5.1

Caneco Implantation V2.5.2 Beta

Caneco EP 3.2

Caneco EP 3.3

Caneco EP 2013

How to monitor Caneco software in Product name - ev itsm.png
To monitor... In the catalog, create... In the Software field, enter... In the {third-party} Reference field, enter... Grouping performed
For all versions and languages A single entry Caneco Caneco%Design%/+-+/Caneco%Implantation%/+-+/Caneco%HT%/+-+/Caneco%EP% All Caneco Design, Caneco Implantation, Caneco HT, Caneco EP products
By product One entry for each product Caneco Design Caneco%Design% All Caneco Design products, regardless of year or version
Caneco Implantation Caneco%Implantation% All Caneco Implantation products, regardless of year or version
Caneco HT Caneco%HT% All Caneco HT products, regardless of year or version
Caneco EP Caneco%EP% All Caneco EP products, regardless of year or version
By year One entry for each year Caneco 2010 Caneco%2010

Year 2010 =

Caneco Implantation 2010

Caneco 2011 Caneco%2011

Year 2011 =

Caneco Implantation 2011

Caneco 2013 Caneco%2013

Year 2013 =

Caneco Design 2013, Caneco HT 2013, Caneco Implantation 2013, Caneco EP 2013

Warning: In this case, {third-party} references by version will be ignored in Product name - ev itsm.png: Caneco Design 4.4, V2.4.1 - Caneco HT 1.2, 2.0, 2.5 - Caneco Implantation 2.3, V2.4.0, V2.5.1, V2.5.2 Beta - CanecoEP 3.2, 3.3

Example 3

Caneco references in the {third-party} table

Caneco Design

Caneco Design Module

CanecoDesign

Caneco Des

Caneco EP

Caneco HT

Caneco Module Design

Design Caneco

Adobe Module Design

Design Adobe Creative

How to monitor Caneco software in Product name - ev itsm.png
To monitor... In the catalog, create... In the Software field, enter... In the {third-party} Reference field, enter... Grouping performed
All names A single entry Caneco Design Caneco%Des%/+-+/Design Caneco All Caneco Design products
Warning
%Design%

All Caneco Design products

But also: Adobe Module Design - Design Adobe Creative

Caneco Design

All Caneco Design products

But not: Caneco Design Module - CanecoDesign - Caneco Module Design - Design Caneco

Caneco Design%

All Caneco Design products

But not: CanecoDesign - Caneco Module Design - Design Caneco

Mapping Dell Kace tables and catalogs

Equipment

Logo - Kace.png Product name - ev itsm - big.png
Equipment table EZV_ASSET table Views: Column
Machine.Name ID ID
Machine.Bios_Serial_Number SerialNumber SerialNumber
Machine.Last_Inventory LastScanDate LastScanDate
Category LanCatalog
Machine.CS_Manufacturer Manufacturer Manufacturer
Machine.CS_Model Model Model
Machine.User LoginName LoginName
ComputerLocation ComputerLocation

Software

Logo - Kace.png Product name - ev itsm - big.png
Software table EZV_SOFTWAR tableE Views: Column
Machine.Name ID ID
Software.Display_Name SuiteName SuiteName
Software.Display_Version Version Version

Attribute tables

Logo - Kace.png Product name - ev itsm - big.png
Attribute tables EZV_CHARACTERISTIC table Views: Column   /   Name
Machine.User_Domaine ID ID   /  
Machine.Motherboard_Primary_Bus Characteristic Characteristic   /   Motherboard Bus Type
Machine.Monitor Characteristic Characteristic   /   Screen(s)
Machine_Disks.count(*) Characteristic Characteristic   /   Disk Qty
Machine_Disks.disk_size Characteristic Characteristic   /   Disk Size
Machine_Disks.disk_free Characteristic Characteristic   /   Espace Disk Available
Machine.Processors Characteristic Characteristic   /   CPU Type
Machine.Processors Characteristic Characteristic   /   CPU Qty
Machine.Video_controllers Characteristic Characteristic   /   Video Controllers
Machine.User Characteristic Characteristic   /   Login
Memory.BytesTotal Characteristic Characteristic   /   Memory Total Gb
Memory.BytesAvail Characteristic Characteristic   /   Memory Available
Memory.MaxMem Characteristic Characteristic   /   Memory Max
Machine.IP Characteristic Characteristic   /   IP Address
Machine.MAC Characteristic Characteristic   /   Mac Address
Machine.Service_pack Characteristic Characteristic   /   Service Pack
CompSystem.SerialNum Characteristic Characteristic   /   Machine Serial Number
  Unit Unit   /   Go,Mhz, -,
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Last modified by Unknown User on 2017/04/07 11:34
Created by Administrator XWiki on 2015/04/15 17:09

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