JIRA Software Integration (via Zapier)


About This Integration
IntegrationIntroduction

You can integrate third-party systems with Product name - ev itsm.png in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.

This document describes an integration process that has already been implemented in a customer context. 

To find out more about this integration (e.g. scripts to be used), please contact the Logo - EasyVista.png Consulting & Professional Services team, the Logo - EasyVista.png Support team, or your service provider and integrator.
 

Integration Summary

JIRA Software is a system for tracking bugs and is developed by Atlassian. This integration uses the Zapier tool to allow you to carry out 2 types of integration between Product name - ev itsm.png and JIRA Software:

  • Carry out actions in JIRA Software from a workflow or business rule Product name - ev itsm.png -  Open url.png see Integration Process no. 1

    Example documentation icon EN.png  Creation of a new incident in Product name - ev itsm.png via a standard incident management workflow or business rule entails creation of an incident in JIRA Software.

  • Create actions in Product name - ev itsm.png using JIRA software -  Open url.png see Integration Process no. 2

    Example documentation icon EN.png  Changing a bug JIRA Software entails changing the corresponding incident in Product name - ev itsm.png.

     
Integration Data Feed (direction) Authentication Type Integration Connector Options

Product name - ev itsm - big.png

Up and Down arrow.png

Logo - Zapier.png

Up and Down arrow.png

Logo - Jira.png

Basic Authentication (with Zapier)

EV Integration connector icon - Workflow.png    Workflow

EV Integration connector icon - Business rule.png    Business rule

Webhooks icon.png    Webhooks (by Zapier)

Product name - ev itsm.png SaaS

Product name - ev itsm.png On-premise

Check icon.png

Check icon.png

SaaS Version of Third-Party Product

On-premise Version of Third-Party Product

Check icon.png

N/A

Step-by-Step Integration Process

   Open url.png see Zapier integration for the detailed Process of  two-way integration between Product name - ev itsm.png and third party services supported by Zapier

   Open url.png see also: Workflows and Business rules, REST web services, REST API - Configuration of types of action
 

Process no. 1: ev|Service Manager to JIRA Software

Process no. 1: Use a Zap with a Zapier REST action in an Product name - ev itsm - big.png workflow or business rule to carry out actions in JIRA Software

Step 1: In Zapier, initialize Zap (trigger in Product name - ev itsm.png)

  • Choose App step: Click on the Webhooks Webhooks icon.png icon.
  • Choose Trigger step: Select the Catch Hook option.
  • Copy the URI provided by Zapier, useful for step 2.
             Example documentation icon EN.png  https://hooks.zapier.com/hooks/catch/799810/mtmjbz/
  • Before finalizing and testing this step, step 2 must be finalized and the Webhook must be used (running of REST action).
     

Step 2: In Product name - ev itsm.png, create a Zapier REST action in a workflow or a business rule

   Open url.png see procedure How to configure a REST action type for a new service

  • Create a new connection to the Zapier service.
  • Create a new resource for the Zapier service.
  • Add a REST action using the connection and the resource created previously.
     

Step 3: In Zapier, finalize Zap (action in JIRA Software)

  • Choose App step: Click on the JIRA Software Jira Software icon.png icon.
  • Choose Action step: Select the action that corresponds to your need.
             Example documentation icon EN.png  Create Issue action
  • Set Up Template step: Configure the options to respond to your needs

    Caution: In order to configure the Template using the values in the fields originating fromProduct name - ev itsm.png (e.g.: rfc_number, description) to change them in JIRA Software, (step 1) the Webhook must be used at least once. For this to happen, the Zapier workflow or business rule REST action Product name - ev itsm.png must be used at least once.

  • Activate your Zap by clicking on [ YOUR ZAP IS ON ].
     

Process no. 2: JIRA Software to ev|Service Manager

Process no. 2: Use a ZAP with Product name - ev itsm - big.png REST API to carry out actions in Product name - ev itsm - big.png from JIRA Software

Step 1: In Zapier, initialize Zap (trigger in JIRA Software)

  • Choose App step: Click on the JIRA Software Jira Software icon.png icon.
  • Choose Trigger step: Select the action that corresponds to your need.
             Example documentation icon EN.png  Updated Issue action
  • Set Up Options step: Configure the options to respond to your needs
     

Step 2: In Zapier, finalize Zap (action in Product name - ev itsm.png)

  • Choose App step: Click on the Webhooks Webhooks icon.png icon.
  • Choose Action step: Select Custom Request option.
  • Set Up Template step: Configure the options to respond to your needs
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Last modified by Unknown User on 2017/06/06 22:28
Created by Administrator XWiki on 2017/04/07 10:30

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