REST API - View a group

Last modified on 2023/04/17 15:16

Contents

Notes
List of parameters / fields
HTTP status codes for the method
Example
- Result with a status code 200 returned
REST API Conventions

Minimum version Service Manager : 2023.2 - Build 2023.2.111.0

GET /groups/{group_id}

This method allows information for a specified group to be obtained.
example /groups/220

Notes

Open url.png See Service Manager REST API Convention

If successful, an HTTP status cod 200 is returned:
- A URL link (HREF) to the resource is provided.
- All fields are provided, including e_field_name and available_field_x, except for certain sensitive fields reserved for EasyVista.

List of parameters / fields

Mandatory parameters

You must use the parameter below in the URL.

Parameter	Type	Description / Example
group_id	integer	Group identifier

Optional parameters

You can use the parameters detailed below in the HTTP request string.

Minimum version		Parameter	Type		Description / Example
		fields	string		Sélection de champs à afficher example /groups/56?fields=email
Oxygen 1.7 - Build 2018.1.131.0		formatDate	string		Format display of Date fields in the HTTP request result. See Description of the options. example /groups/56?fields=start_date&formatDate=l/M/Y ==> "start_date_format": "Friday/Feb/2023" /groups/56?fields=start_date&formatDate=l jS \of F Y h:i:s A ==> "start_date_format": "Friday 17th of February 2023 12:00:00 AM"

Fields that could be used in optional parameters

You can use all the fields from the AM_GROUP table.

HTTP status codes for the method

StatusHeader

A Timeout error code will be returned if the server does not respond to the REST Web service request within a given time (by default 60 seconds).

Code	Error		Description

Status200

200

OK (Successful)

Request successfully processed.

Status400

400

Bad Request

Request could not be run correctly due to malformed syntax.

example

{
"error": "Nothing to update (check fieldnames)"
}

or when the "Suspend a ticket" method is called but the ticket is already suspended. The response returned is: { "error": "The request is already suspended. Operation aborted."}

or when the "Reopen a ticket" method is called but the ticket is not suspended. The response returned is: { "error": "The request is not suspended. Operation aborted."}

Status401

401

Unauthorized

Incorrect authentication process for accessing the resource: Incorrect login/password, invalid session, incorrect Service Manager account.

example

{
"error": "Invalid Login / Password"
}

Example

Result with a status code 200 returned

{
   "HREF": "https://{your_server}/api/v1/{your_account}/groups/220",
   "AUTHORIZED_TRANSFER_LIST": "0",
   "AVAILABLE_FIELD_1": "",
   "AVAILABLE_FIELD_2": "",
   "AVAILABLE_FIELD_3": "",
   "AVAILABLE_FIELD_4": "",
   "AVAILABLE_FIELD_5": "",
   "AVAILABLE_FIELD_6": "",
   "CHAT_ENABLED": "0",
   "CHAT_GROUP_NAME": "",
   "CITY": "",
   "COMMENT_GROUP": {
       "HREF": " https://{your_server}/api/v1/{your_account}/groups/220/comment_group"
    },
   "COUNTRY_ID": "",
   "DISCUSSION_ENABLED": "0",
   "EMAIL": "group_via_rest@easyvista.com",
   "END_DATE": "",
   "FO_CHAT_ENABLED": "",
   "GROUP_EN": "Group created via REST",
   "GROUP_FR": "Groupe créé via REST",
   "GROUP_GE": "[Groupe créé via REST]",
   "GROUP_GUID": "{CBB367B6-50B2-4CF6-9FAC-B3C15E6416E0}",
   "GROUP_ID": "220",
   "GROUP_IT": "[Groupe créé via REST]",
   "GROUP_L1": "",
   "GROUP_L2": "",
   "GROUP_L3": "",
   "GROUP_L4": "",
   "GROUP_L5": "",
   "GROUP_L6": "",
   "GROUP_LEVEL": "2",
   "GROUP_PO": "[Groupe créé via REST]",
   "GROUP_SP": "[Groupe créé via REST]",
   "LANGUAGE_ID": "",
   "MAIL_ALERT": "1",
   "MANAGER_ID": "",
   "PHONE_NUMBER": "",
   "SLA_ID": "",
   "START_DATE": "",
   "STATE_ID": "",
   "STREET_ADDRESS_1": "",
   "STREET_ADDRESS_2": "",
   "SUPPLIER_PATH": "",
   "SUPPLIER_ID": "",
   "ZIP_CODE": ""
}

ConventionsAPI

REST API Conventions

Convention		Meaning
Orange		Parameters used in an HTTP request string which do not correspond to Service Manager database fields. example Method View a list of assets https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag

Black and Bold		Parameters used in the URL of an HTTP request which correspond to Service Manager database fields. example Method View an asset https://{your_server}/api/v1/{your_account}/assets/{asset_id}

Green		Parameters used in the body of an HTTP request which represent JSON object names corresponding to Service Manager database fields; they allow the value of a database field to be assigned or modified. example Method Close an incident/request { "closed": { "end_date": "11/20/2016 12:12:12", } }
Green		Parameters used in the body of an HTTP request which represent JSON object names not corresponding to Service Manager database fields. example Method Reopen an incident/request { "restarted": { "comment": "string (required)" } }

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