REST API - View the URLs for ticket attachments

Last modified on 2023/04/05 15:30

Content

Notes
List of parameters / fields
HTTP status codes for the method
Example
- Result with a status code 200 returned
REST API Conventions

GET /requests/{rfc_number}/documents

This method allows the URLs for attachements of a specified ticket to be obtained (a ticket includes incident, service request, change request, investment request, problem and event).
example /requests/I161026_000005/documents

Notes

Open url.png See REST API Conventions Service Manager

If successful, an HTTP status code 200 is returned and URL links (HREF) to the resource, parent resource and each file attachment are provided.

List of parameters / fields

Mandatory parameters

You must use the parameter below in the URL.

Parameter	Type	Description / Example
rfc_number	string	Ticket number

Optional parameters

None

Optional fields

None

HTTP status codes for the method

StatusHeader

A Timeout error code will be returned if the server does not respond to the REST Web service request within a given time (by default 60 seconds).

Code	Error		Description

Status200

200

OK (Successful)

Request successfully processed.

Status401

401

Unauthorized

Incorrect authentication process for accessing the resource: Incorrect login/password, invalid session, incorrect Service Manager account.

example

{
"error": "Invalid Login / Password"
}

Status404

404

Not found

Resource not found: Incorrect URI, missing resource, incorrect communication with the server, rfc_number not found.

example

{
"error": "Resource not found"
}

Example

Result with a status code 200 returned

{
   "PARENT_HREF": "https://{your_server}/api/v1/{your_account}/requests/I191030_000005",
   "HREF": "https://{your_server}/api/v1/{your_account}/requests/I191030_000005/documents",
   "Documents": [
        {
           "HREF": "https://{your_server}/autoconnect_mail.php?field1=5C0F051E540F056E114E&field2=&field3=&docpath={your_account}/Documents/40000_9ae8ab51e5eb847d76a72aeac2a0f1c99f1039cebd585b49e6b1914c43bf79d5%7CDocument%20cr%C3%A9%C3%A9%20via%20API%20REST.txt",
           "PARENT_HREF": "https://{your_server}/api/v1/{your_account}/requests/I191030_000005",
           "DOCUMENT_ID": "40000_9ae8ab51e5eb847d76a72aeac2a0f1c99f1039cebd585b49e6b1914c43bf79d5",
           "DOCUMENT": "Document created via API REST.txt",
           "DDL_HREF": "https://{your_server}/api/v1/{your_account}/requests/I191030_000005/documents/40000_9ae8ab51e5eb847d76a72aeac2a0f1c99f1039cebd585b49e6b1914c43bf79d5"
        }
    ]
}

ConventionsAPI

REST API Conventions

Convention		Meaning
Orange		Parameters used in an HTTP request string which do not correspond to Service Manager database fields. example Method View a list of assets https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag

Black and Bold		Parameters used in the URL of an HTTP request which correspond to Service Manager database fields. example Method View an asset https://{your_server}/api/v1/{your_account}/assets/{asset_id}

Green		Parameters used in the body of an HTTP request which represent JSON object names corresponding to Service Manager database fields; they allow the value of a database field to be assigned or modified. example Method Close an incident/request { "closed": { "end_date": "11/20/2016 12:12:12", } }
Green		Parameters used in the body of an HTTP request which represent JSON object names not corresponding to Service Manager database fields. example Method Reopen an incident/request { "restarted": { "comment": "string (required)" } }

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