REST API - View a list of known errors
Last modified on 2023/02/21 11:17
Contents
GET /knownerrors
- This method allows a list of known errors to be obtained.
- To obtain detailed information for a specified known error: GET /known errors/{known_problems_id}.
See the method.
Notes
See Service Manager REST API Conventions
- If successful, an HTTP status code 200 is returned.
- By default, if the optional parameter fields is not used, only an extract of the most useful fields selected by EasyVista is displayed for each record provided.
- A URL link (HREF) to each resource is provided so that the complete list of fields for a record can be obtained.
List of parameters / fields
Mandatory parameters
None
Optional parameters
You can use the parameters detailed below in the HTTP request string.
Minimum version | Parameter | Type | Description / Example | ||
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max_rows | integer | Maximum number of records to display.
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sort | string | Sort in ascending or descending order.
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fields | string | Select fields to display.
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search | string | Search/filter the specified fields. - ![]()
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Oxygen 2.1.2 - Build 2018.1.183.0 | search
(logical OR operator) |
string | Search/filter to several values from a same field
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Oxygène 1.7 - Build 2018.1.131.0 | ~
(equivalent to like) |
string | Include the results which begin with or contain a given character string.
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Oxygen 1.7 - Build 2018.1.131.0 | !~
(equivalent to not like) |
string | Exclude all results equal to a given character string.
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Oxygen 1.7 - Build 2018.1.131.0 | !
(equivalent to not) |
string | Exclude all results equal to a given character string.
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Oxygen 2.1.2 - Build 2018.1.183.0 | is_null | string | Retrieve all results in which the field has no value (field value = null)
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Oxygen 2.1.2 - Build 2018.1.183.0 | is_not_null | string | Retrieve all results in which the field has a value (field value = not null)
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Oxygen 1.7 - Build 2018.1.131.0 | formatDate | string | Specification of the date. - ![]()
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Fields that could be used in optional parameters
You can use all the fields from the SD_KNOWN_PROBLEMS table.
HTTP status codes for the method
StatusHeader
Code | Error | Description |
---|
Status200
200 | OK (Successful) | Request successfully processed. |
Status401
401 | Unauthorized | Incorrect authentication process for accessing the resource: Incorrect login/password, invalid session, incorrect Service Manager account.
example { "error": "Invalid Login / Password" } |
Examples
Result for 3 known errors (status code 200)
{
"record_count": "3",
"total_record_count": "1073",
"records": [
{
"KNOWN_PROBLEM_PATH": "",
"KNOWN_PROBLEMS_ID": "1",
"HREF": "http://{your_server}/api/v1/{your_account}/known-problems/1",
"KP_NUMBER": "",
"QUESTION_FR": "-"
},
{
"KNOWN_PROBLEM_PATH": "Résolution des problèmes de moniteur*/Mon affichage clignote ou est altéré.*",
"KNOWN_PROBLEMS_ID": "2",
"HREF": "http://{your_server}/api/v1/{your_account}/known-problems/2",
"KP_NUMBER": "KB 2",
"QUESTION_FR": "Mon affichage clignote ou est altéré.*"
},
{
"KNOWN_PROBLEM_PATH": "Résolution des problèmes de moniteur*/Je ne peux pas définir la résolution au delà de 640 x 480 en 16 couleurs.",
"KNOWN_PROBLEMS_ID": "3",
"HREF": "http://{your_server}/api/v1/{your_account}/known-problems/3",
"KP_NUMBER": "KB 3",
"QUESTION_FR": "Je ne peux pas définir la résolution au delà de 640 x 480 en 16 couleurs. "
}
],
"HREF": "http://{your_server}/api/v1/{your_account}/known_problems?max_rows=3"
}
"record_count": "3",
"total_record_count": "1073",
"records": [
{
"KNOWN_PROBLEM_PATH": "",
"KNOWN_PROBLEMS_ID": "1",
"HREF": "http://{your_server}/api/v1/{your_account}/known-problems/1",
"KP_NUMBER": "",
"QUESTION_FR": "-"
},
{
"KNOWN_PROBLEM_PATH": "Résolution des problèmes de moniteur*/Mon affichage clignote ou est altéré.*",
"KNOWN_PROBLEMS_ID": "2",
"HREF": "http://{your_server}/api/v1/{your_account}/known-problems/2",
"KP_NUMBER": "KB 2",
"QUESTION_FR": "Mon affichage clignote ou est altéré.*"
},
{
"KNOWN_PROBLEM_PATH": "Résolution des problèmes de moniteur*/Je ne peux pas définir la résolution au delà de 640 x 480 en 16 couleurs.",
"KNOWN_PROBLEMS_ID": "3",
"HREF": "http://{your_server}/api/v1/{your_account}/known-problems/3",
"KP_NUMBER": "KB 3",
"QUESTION_FR": "Je ne peux pas définir la résolution au delà de 640 x 480 en 16 couleurs. "
}
],
"HREF": "http://{your_server}/api/v1/{your_account}/known_problems?max_rows=3"
}
ConventionsAPI
REST API Conventions
Convention | Meaning | |
---|---|---|
Orange | Parameters used in an HTTP request string which do not correspond to Service Manager database fields.
example Method View a list of assets https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag |
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Black and Bold | Parameters used in the URL of an HTTP request which correspond to Service Manager database fields.
example Method View an asset https://{your_server}/api/v1/{your_account}/assets/{asset_id} |
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Green | Parameters used in the body of an HTTP request which represent JSON object names corresponding to Service Manager database fields; they allow the value of a database field to be assigned or modified.
example Method Close an incident/request { "closed": { "end_date": "11/20/2016 12:12:12", } } |
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Parameters used in the body of an HTTP request which represent JSON object names not corresponding to Service Manager database fields.
example Method Reopen an incident/request { "restarted": { "comment": "string (required)" } } |