REST API - View a department

Last modified on 2022/11/08 13:22
Contents

GET  /departments/{department_id}

  • This method allows information about a specified department to be obtained.
           example   /departments/6

Notes

       Open url.png  See Service Manager REST API Conventions

  • If successful, an HTTP status code 200 is returned.
    • A URL link (HREF) to the resource is provided.
    • All fields are provided, including e_field_name and available_field_x, except for certain sensitive fields reserved for EasyVista.
       

List of parameters / fields

Mandatory parameters

You must use the parameter below in the URL.
 

Parameter Type Description / Example
department_id string or integer department identifier

Optional parameters

You can use the parameters detailed below in the HTTP request string.

Minimum version Parameter Type Description / Example
fields string Select fields to display.
  • example /departments/6?fields=department_code,department_fr
Oxygen 1.7 - Build 2018.1.131.0 formatDate string Format display of Date fields in the HTTP request result.   Open url.png See Description of the options.
  • example
    • /departments/6?fields=last_update&formatDate=l/M/Y ==> "last_update_format": "Friday/Nov/2018"
    • /departments/6?fields=last_update&formatDate=l jS \of F Y h:i:s A ==> "last_update_format": "Friday 16th of November 2018 12:00:00 AM"

Optional fields

You can use all the fields from the AM_DEPARTMENT table in the body of the HTTP request except those mentioned below.

NotAuthorizedOptionalFields_Department
  • label_color ; label_font ; label_size 
  • property_color ; property_font ; property_size 
  • xpos ; ypos ; zpos 
  • lft ; rgt ; level
  • path_to_compute

HTTP status codes for the method

StatusHeader

Note: A Timeout error code will be returned if the server does not respond to the REST Web service request within a given time (by default 60 seconds).

Code Error Description
Status200
200 OK (Success) Request processed successfully.
Status401
401 Unauthorized Authentication process for accessing the resource is incorrect: Login/Password incorrect, Invalid session, Incorrect Service Manager account.

example

{
 "error": "Invalid Login / Password"
}
Status404
404 Not Found Resource not found: Incorrect URI, Missing resource, Incorrect communication with the server, rfc_number not found.

example

{
 "error": "Resource not found"
}

Example

Result with a status code 200 returned

{
   "HREF": "http://{your_server}/api/v1/{your_account}/departments/6",
   "AVAILABLE_FIELD_1": "",
   "AVAILABLE_FIELD_2": "",
   "AVAILABLE_FIELD_3": "",
   "AVAILABLE_FIELD_4": "",
   "AVAILABLE_FIELD_5": "",
   "AVAILABLE_FIELD_6": "",
   "COMMENT_DEPARTMENT": {
       "HREF": "http://{your_server}/api/v1/{your_account}/departments/comment_department/6"
    },
   "CURRENCY_ID": "",
   "DEFAULT_COST_CENTER_ID": "1",
   "DEPARTMENT_CODE": "",
   "DEPARTMENT_EN": "Sales",
   "DEPARTMENT_FR": "Ventes",
   "DEPARTMENT_GE": "Nationaler Verkauf",
   "DEPARTMENT_PATH": "Sales",
   "DEPARTMENT_ID": "6",
   "DEPARTMENT_IT": "Vendite Nazionali",
   "DEPARTMENT_L1": "",
   "DEPARTMENT_L2": "",
   "DEPARTMENT_L3": "",
   "DEPARTMENT_L4": "",
   "DEPARTMENT_L5": "",
   "DEPARTMENT_L6": "",
   "DEPARTMENT_LABEL": "",
   "DEPARTMENT_PO": "Comercial - Nacional",
   "DEPARTMENT_SP": "Ventas Nacionales",
   "END_DATE": "",
   "LAST_INTEGRATION": "",
   "LAST_UPDATE": "2016-02-04",
   "LEVEL": "2",
   "MANAGER_ID": "",
   "PARENT_DEPARTMENT_PATH": "",
   "PARENT_DEPARTMENT_ID": "5",
   "SLA_ID": "",
   "START_DATE": "2003-01-01",
   "URL_MAP": ""
}
ConventionsAPI

REST API Conventions

Convention Meaning
Orange Parameters used in an HTTP request string which do not correspond to Service Manager database fields.

example   Method View a list of assets

https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag
Black and Bold Parameters used in the URL of an HTTP request which correspond to Service Manager database fields.

example   Method View an asset

https://{your_server}/api/v1/{your_account}/assets/{asset_id}
Green Parameters used in the body of an HTTP request which represent JSON object names corresponding to Service Manager database fields; they allow the value of a database field to be assigned or modified.

example   Method Close an incident/request

{  "closed": {  "end_date": "11/20/2016 12:12:12",  }  }
Parameters used in the body of an HTTP request which represent JSON object names not corresponding to Service Manager database fields.

example   Method Reopen an incident/request

{  "restarted": {  "comment": "string (required)"  }  }
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