REST API - End an unavailability for a CI
PUT /configuration-items/{ci_id}
- This method allows an unavailability for a specified configuration item (CI) to be ended.
example /configuration-items/9179
Notes
See Service Manager REST API Conventions.
- You must supply a table in JSON format in the body of the HTTP request.
- If successful, an HTTP status code 200 is returned.
List of parameters / fields
Mandatory parameters
You must use the parameter below in the URL.
| Parameter | Type | Description / Example |
|---|---|---|
| ci_id | integer | CI identifier |
You must use the parameter below in the body of the HTTP request.
| Parameter | Type | Description / Example |
|---|---|---|
| end_date | date | End of unavailability date |
Optional parameters
You can use the parameters below in the HTTP request string.
| Parameter | Type | Description / Example |
|---|---|---|
| comment | string | Comment on the CI unavailability |
HTTP status codes for the method
StatusHeader
Note: A Timeout error code will be returned if the server does not respond to the REST Web service request within a given time (by default 60 seconds).
| Code | Error | Description |
|---|
Status200
| 200 | OK (Successful) | Request successfully processed. |
Status400
| 400 | Bad Request | Request could not be run correctly due to malformed syntax.
example { "error": "Nothing to update (check fieldnames)" } or when the "Suspend a ticket" method is called but the ticket is already suspended. The response returned is: { "error": "The request is already suspended. Operation aborted."} or when the "Reopen a ticket" method is called but the ticket is not suspended. The response returned is: { "error": "The request is not suspended. Operation aborted."} |
Status401
| 401 | Unauthorized | Incorrect authentication process for accessing the resource: Incorrect login/password, invalid session, incorrect Service Manager account.
example { "error": "Invalid Login / Password" } |
Examples
Example of the body of an HTTP request
"available":
{
"end_date": "02/16/2022 12:55",
"comment": "Available via REST"
}
}
Result with a status code 200 returned
"HREF": "https://{your_server}/api/v1/{your_account}/configuration-items/9179"
}
ConventionsAPI
REST API Conventions
| Convention | Meaning | |
|---|---|---|
| Orange | Parameters used in an HTTP request string which do not correspond to Service Manager database fields.
example Method View a list of assets https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag |
|
| Black and Bold | Parameters used in the URL of an HTTP request which correspond to Service Manager database fields.
example Method View an asset https://{your_server}/api/v1/{your_account}/assets/{asset_id} |
|
| Green | Parameters used in the body of an HTTP request which represent JSON object names corresponding to Service Manager database fields; they allow the value of a database field to be assigned or modified.
example Method Close an incident/request { "closed": { "end_date": "11/20/2016 12:12:12", } } |
|
| Parameters used in the body of an HTTP request which represent JSON object names not corresponding to Service Manager database fields.
example Method Reopen an incident/request { "restarted": { "comment": "string (required)" } } |
||