Scalable Integration
IntegrationIntroduction
You can integrate third-party systems with Service Manager in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.
This document describes an integration process that has already been implemented in a customer context.
To find out more about this integration (e.g. scripts to be used), please do not hesitate to contact your EasyVista contact, or your service provider and integrator.
Integration Summary
Asset Vision RegistryTM from Scalable is an automatic inventory solution that enables IT asset management (ITAM). This integration enables information collected by Asset Vision RegistryTM to be imported into for the purpose of increasing the efficiency of employees on the Service Desk, IT departments and the company as a whole in 2 stages:
- asset management thanks to an exhaustive inventory of software, equipment (e.g. Virtual machines and PCs), etc. via the Asset Management menu;
- management of changes, availability, continuity and capacity thanks to the knowledge, proficiency and graphical visualization of relationships between configuration items (CIs), via the Extended CMDB menu.
Integration Data Feed (direction) | Authentication Type | Integration Connector Options | ||
---|---|---|---|---|
|
N/A |
|
|
|
---|---|
SaaS Version of Third-Party Product |
On-premise Version of Third-Party Product |
Step-by-Step Integration Process
Scalable Asset Vision RegistryTM can be integrated with in 5 easy steps:
- Step 1: Check the list of prerequisites
- Step 2: Export the Scalable Asset Vision RegistryTM data (.csv files)
- Step 3: Import the integration templates into
(.exp file)
- Step 4: Link each imported integration template with the corresponding .csv file
- Step 5: Plan automatic integration of data with the imported preset templates
Step 1: Check the list of prerequisites
- You should have an account giving you access to your Scalable Asset Vision platform and to the EasyVista template.
- You should have an account giving you access to your
platform at a high enough level to access Administration and Integration menus.
Step 2: Export the Scalable Asset Vision Registry TM data (.csv files)
see Scalable Online Help How to export data from a view (EN)
The Scalable data you can import into can be accessed from 9 different EasyVista menu views.
Notes:
- In order to correctly integrate the .csv files into
using the data templates provided at step 3, use the default export options below.
- You may also include the hidden columns (check the Include hidden columns box).
Step 3: Import the integration templates into (.exp file)
see Integration Templates and Import/Export Templates
You may:
either import
Integration Template object types supplied in the sample exp. file below into your platform (via the Administration > Import / Export > Import menu) ;
- or create your own integration templates according to your needs.
The .exp file below contains 10 integration templates already configured with the appropriate connector, and with correct mapping between the fields of each .csv form to be used and the fields of the table they will be integrated with. In this example, 2 .csv files with different data originating from the main view were exported from Scalable.
Step 4: Link each imported integration template with the corresponding .csv file
Step 5: Plan automatic integration of data with the imported preset templates
Match between integration models and .csv files
Sample .exp file | ![]() |
![]() |
||
---|---|---|---|---|
Integration Template | Connector used | .csv file exported | ||
1. Scalable - Equipment Inventory | Equipment | 1. EV - Equipment_values.csv | ||
1a. Scalable - ESX Machines | Equipment | 1a. EV Equipment_values (ESX Machines).csv | ||
2. Scalable - Installed Software | Software | 2. EV Software Summary_values.csv | ||
3. Scalable - License Inventory | Licenses | 3. EV Software Licenses_values.csv | ||
4. Scalable - CI Consumers | CMDB – Configuration Item (CI) | 4. EV Consumer Configuration Items_values.csv | ||
5. Scalable - CI Services | CMDB – Configuration Item (CI) | 5. EV Service Configuration Items_values.csv | ||
6. Scalable - Consumer to Hardware | CMDB – Configuration Item (CI) | 6. EV Consumer to Hardware_values.csv | ||
7. Scalable - Service Consumer | CMDB – Configuration Item (CI) | 7. EV Service Consumers_values.csv | ||
8. Scalable - Service to Hardware | CMDB – Configuration Item (CI) | 8. EV Service to Hardware_values.csv | ||
9. Scalable - Virtual Host to Guest | CMDB – Configuration Item (CI) | 9. EV Virtual Dependencies_values.csv |