Know & Decide Integration
IntegrationIntroduction
You can integrate third-party systems with Service Manager in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.
This document describes an integration process that has already been implemented in a customer context.
To find out more about this integration (e.g. scripts to be used), please do not hesitate to contact your EasyVista contact, or your service provider and integrator.
Integration Summary
Thanks to our partnership with Know & Decide, EasyVista is launching a new module called Data Quality & Consistency.
This module enables you to ensure the quality and consistency of all repositories by automating quality controls and the sharing of information on bugs. It collects validated data from all components discovered one or more times in each of your repositories in a consolidated inventory. As such, you can ensure the reliability of the data source used to update your repositories and generate high quality reports.
This integration consists of importing CMDB-specific integration models and connectors to update CI forms. The CMDB is then generated through the import of several CSV files containing updated server data.
| Integration Data Feed (direction) | Authentication Type | Integration Connector Options | ||
|---|---|---|---|---|
|
Service Manager
|
N/A |
|
| Available Versions | ||
|---|---|---|
| SaaS | On-premise | |
| Service Manager |  |
|
| Third-Party Product | |
|
Notes
Difference between an item of equipment and a configuration item (CI)
- They are differentiated by the root of the catalog to which they belong:
- Equipment Catalog: Root of the catalog Equipment/... CI Catalog: Root of the catalog CI/...
- They are displayed in the CMDB.
- CIs are managed directly in the CMDB.
- Items of equipment are automatically promoted to the CMDB during Know & Decide integration. This is done by specifying the value of the Is a CI option as 1 in the Asset Creation - Physical Servers integration model.
Step-by-Step Integration Process
Step 1: Import the integration connector
1. Download the file below to your workstation.
2. Import the EXP file to Service Manager by selecting Administration > Import/Export > Import in the menu.
The status of the CIs will be updated.
Step 2: Import integration models
1. Download the files below to your workstation.
Note:
- You can access integration models by selecting Integration > Integration Models > CMDB Folder in the menu.
- Each integration model has the name of the CSV file to be integrated.
2. Import the EXP files to Service Manager by selecting Administration > Import/Export > Import in the menu.
Step 3: Generate the CMDB
1. Check that the integrated data is accurate, especially the manufacturer and model.
2. If required, correct the errors detected.
3. Download the files below to your workstation.
4. Import the EXP files to Service Manager by selecting Administration > Import/Export > Import in the menu.
The CMDB will be updated.
Step 4: Check the CMDB
- Check that forms are updated. Updated fields are indicated by a blue circle.
- Check that the CMDB graph is updated.
