Know & Decide Integration

Last modified on 2022/11/08 13:22

About This Integration


You can integrate third-party systems with Service Manager in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.

This document describes an integration process that has already been implemented in a customer context. 

To find out more about this integration (e.g. scripts to be used), please do not hesitate to contact your EasyVista contact, or your service provider and integrator.

Integration Summary

Thanks to our partnership with Know & Decide, EasyVista is launching a new module called Data Quality & Consistency

This module enables you to ensure the quality and consistency of all repositories by automating quality controls and the sharing of information on bugs. It collects validated data from all components discovered one or more times in each of your repositories in a consolidated inventory. As such, you can ensure the reliability of the data source used to update your repositories and generate high quality reports.

          Data quality and consistency chart - EN.png

This integration consists of importing CMDB-specific integration models and connectors to update CI forms. The CMDB is then generated through the import of several CSV files containing updated server data.
         Operating principle.png

Integration Data Feed (direction) Authentication Type Integration Connector Options

Service Manager

Up arrow.png

Logo - Know and Decide.png


EV Integration connector icon - CSV file.png    Integration models (.csv)

Available Versions
SaaS On-premise
Service Manager Check icon.png Check icon.png
Third-Party Product Check icon.png Check icon.png


Difference between an item of equipment and a configuration item (CI)

  • They are differentiated by the root of the catalog to which they belong:
  • They are displayed in the CMDB.
    • CIs are managed directly in the CMDB.
    • Items of equipment are automatically promoted to the CMDB during Know & Decide integration. This is done by specifying the value of the Is a CI option as 1 in the Asset Creation - Physical Servers integration model.

Step-by-Step Integration Process

Step 1: Import the integration connector

1. Download the file below to your workstation.
         Download icon.png  Equipment (Know & Decide) connector

2. Import the EXP file to Service Manager by selecting Administration > Import/Export > Import in the menu.
The status of the CIs will be updated.

Step 2: Import integration models

1. Download the files below to your workstation.


  • You can access integration models by selecting Integration > Integration Models > CMDB Folder in the menu.
  • Each integration model has the name of the CSV file to be integrated.

          Download icon.png  CI Creation - Virtual Servers integration model

          Download icon.png  Asset Creation - Physical Servers integration model

          Download icon.png  Virtual Relationships integration model

          Download icon.png  Physical Relationships integration model

2. Import the EXP files to Service Manager by selecting Administration > Import/Export > Import in the menu.

Step 3: Generate the CMDB

1. Check that the integrated data is accurate, especially the manufacturer and model.

2. If required, correct the errors detected.           

3. Download the files below to your workstation.

          Download icon.png  Virtual Servers data

          Download icon.png  Physical Servers data

          Download icon.png  Virtual Relationships data

          Download icon.png  Physical Relationships data

4. Import the EXP files to Service Manager by selecting Administration > Import/Export > Import in the menu.
The CMDB will be updated.

Step 4: Check the CMDB

  • Check that forms are updated. Updated fields are indicated by a blue circle.
             Form - Update fields.png
  • Check that the CMDB graph is updated.
             CMDB - Update graph.png
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