GLPI Gateway

Last modified on 2022/11/30 17:30
Contents

IntegrationIntroduction

You can integrate third-party systems with Service Manager in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.

This document describes an integration process that has already been implemented in a customer context. 

To find out more about this integration (e.g. scripts to be used), please do not hesitate to contact your EasyVista contact, or your service provider and integrator.

Integration summary

This integration is used to integrate the GLPI Equipment/Software/Attribute tables in the Service Manager equipment/software catalogs.

  • The gateway is automatically managed through the creation and update of catalog entries that indicate the GLPI data to be extracted and normalized, if required. 
  • GLPI and Service Manager tables are mapped using two unique IDs:
    • Manufacturer/Model for equipment
    • Software for software

GLPI gateway processes are used to synchronize Service Manager catalogs with third-party inventory tools using only the desired references based on the corporate strategy adopted. The catalogs must then be updated daily to integrate new GLPI references.

Supported Versions

GLPI V0.80 GLPI V0.83 GLPI V0.84 GLPI V0.85 GLPI V0.90 GLPI V9.1
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Operating principle

          GLPI Gateway Process.png

The process is made up of 3 phases:

  • Enter the equipment/software catalog entries for GLPI references to be monitored in Service Manager.
  • Run a preimport task using the smoBackOfficeClient tool to:
    • Extract and store information from GLPI tables in Service Manager work tables by using a filter to retrieve only the data corresponding to the catalog entries to be monitored in Service Manager.
    • Normalize data by grouping GLPI names together.
    • Run various processing to normalize and standardize data.
    • Store all data in the final Service Manager tables.
  • Integrate data in the final Service Manager tables using Equipment/Software/Attribute integration models.

Example

  • GLPI software table:

    The third-party inventory tool detects three versions of FastStone, resulting in three records in the GLPI table: FastStone 5.1, FastStone 5.5, FastStone 6.1.

  • Service Manager software catalog: different options are possible:
    • You can create a single catalog entry that groups together the three GLPI names, FastStone.
    • You can create one catalog entry for each major version, FastStone 5, FastStone 6.
    • You can create one catalog entry for each version, FastStone 5.1, FastStone 5.5, FastStone 6.1.

Notes

  • The following data is not automatically processed by the GLPI gateway:
    • Allocation of users to workstations: third-party data is loaded to user-defined fields containing information in Service Manager Equipment forms.
    • Allocation of locations and departments to workstations: not loaded by the GLPI gateway.
    • Management of software licenses: not performed by the GLPI gateway.
    • Management of the status of Equipment/Software forms: not performed by the GLPI gateway.
  • Service Manager Equipment/Software/Attribute integration models are shipped with the GLPI gateway. Only those that are enabled at integration are taken into account.
  • For SaaS customers, GLPI tables are read using a VPN connection to ensure restricted and encrypted access to data.
  • Depending on the type of third-party database, GLPI data may be case-sensitive.

Open url.png  See How to choose the best tool for automating integration.

Best Practice

  • To ensure optimal performance of the Service Manager platform, you should integrate only data that is new or modified since the previous processing.

GLPI gateway rules

  • The GLPI Reference field of each equipment/software catalog entry is used to indicate the GLPI data to be extracted and filtered, and if required, to group GLPI names together. It must comply with certain rules:
    • GLPI references must be separated using the sequence of characters /+-+/
    • The joker % can replace any string of characters
  • Rules for equipment: GLPI and Service Manager are mapped using the Manufacturer/Model unique ID.
  • Rules for software: GLPI and Service Manager are mapped using the Software unique ID.
  • Rules for attributes: The GLPI table is integrated as it is in Service Manager, without normalization.

Procedure: How to monitor GLPI references in catalogs

1. In Service Manager, create or modify the equipment/software catalog entries you want to monitor.

  • Enter the unique ID of the catalog entry:
    • For equipment, enter the fields outlined in red, Model and Manufacturer.
        Equipment Catalog - GLPI Example.png
       
    • For software, enter the field outlined in red, Software.
        Software Catalog - GLPI Example.png
  • In the field outlined in blue, GLPI Reference, indicate the GLPI names to be monitored via the catalog entry. Open url.png See normalization examples.
    • Separate each reference using the sequence of characters /+-+/
    • Use the joker % to replace any string of characters

2. In the menu, select Integration > Integration Models. Enable and schedule the Equipment/Software/Attribute integration models for the data you want to integrate in Service Manager.

TranscodageExamples

Examples of normalization

Example 1

Caneco references in the {third-party} table

Caneco BT 4.1 (EN)

Caneco BT 4.1.4 (FR)

Caneco BT 4.1.6 (FR)

Caneco BT 4.2 (FR)

Caneco BT 4.3 (EN)

Caneco BT 4.3 (FR)

Caneco BT 5.1 (EN)

Caneco BT 5.1 (FR)

Caneco BT 5.5 (EN)

Caneco BT 5.5 (FR)
How to monitor Caneco software in Service Manager
To monitor... In the catalog, create... In the Software field, enter... In the {third-party} Reference field, enter... Grouping performed
For all versions and languages A single entry Caneco BT Caneco BT Caneco BT
By major version One entry for each major version Caneco BT 4 Caneco BT 4%

All versions 4* =

4.1 (EN), 4.1.4 (FR), 4.1.6 (FR), 4.2 (FR), 4.3 (EN), 4.3 (FR)
Caneco BT 5 Caneco BT 5%

All versions 5* =

5.1 (EN), 5.1 (FR), 5.5 (EN), 5.5 (FR)
By language One entry for each language Caneco BT (EN) Caneco BT%(EN)

All EN versions =

4.1 (EN), 4.3 (EN), 5.1 (EN), 5.5 (EN)
Caneco BT (FR) Caneco BT%(FR)

All FR versions =

4.1.4 (FR), 4.1.6 (FR), 4.2 (FR), 4.3 (FR), 5.1 (FR), 5.5 (FR)

Example 2

Caneco references in the {third-party} table

Caneco Design 2013

Caneco Design 4.4

Caneco HT 1.2

Caneco HT 2.0

Caneco HT 2.5

Caneco HT 2013

Caneco Implantation 2.3

Caneco Implantation 2010

Caneco Implantation

Caneco Implantation 2011

Caneco Implantation 2013

Caneco Implantation V2.4.0

Caneco Implantation V2.5.1

Caneco Implantation V2.5.2 Beta

Caneco EP 3.2

Caneco EP 3.3

Caneco EP 2013
How to monitor Caneco software in Service Manager
To monitor... In the catalog, create... In the Software field, enter... In the {third-party} Reference field, enter... Grouping performed
For all versions and languages A single entry Caneco Caneco%Design%/+-+/Caneco%Implantation%/+-+/Caneco%HT%/+-+/Caneco%EP% All Caneco Design, Caneco Implantation, Caneco HT, Caneco EP products
By product One entry for each product Caneco Design Caneco%Design% All Caneco Design products, regardless of year or version
Caneco Implantation Caneco%Implantation% All Caneco Implantation products, regardless of year or version
Caneco HT Caneco%HT% All Caneco HT products, regardless of year or version
Caneco EP Caneco%EP% All Caneco EP products, regardless of year or version
By year One entry for each year Caneco 2010 Caneco%2010

Year 2010 =

Caneco Implantation 2010
Caneco 2011 Caneco%2011

Year 2011 =

Caneco Implantation 2011
Caneco 2013 Caneco%2013

Year 2013 =

Caneco Design 2013, Caneco HT 2013, Caneco Implantation 2013, Caneco EP 2013

Warning: In this case, {third-party} references by version will be ignored in Service Manager: Caneco Design 4.4, V2.4.1 - Caneco HT 1.2, 2.0, 2.5 - Caneco Implantation 2.3, V2.4.0, V2.5.1, V2.5.2 Beta - CanecoEP 3.2, 3.3

Example 3

Caneco references in the {third-party} table

Caneco Design

Caneco Design Module

CanecoDesign

Caneco Des

Caneco EP

Caneco HT

Caneco Module Design

Design Caneco

Adobe Module Design

Design Adobe Creative
How to monitor Caneco software in Service Manager
To monitor... In the catalog, create... In the Software field, enter... In the {third-party} Reference field, enter... Grouping performed
All names A single entry Caneco Design Caneco%Des%/+-+/Design Caneco All Caneco Design products
Warning
%Design%

All Caneco Design products

But also: Adobe Module Design - Design Adobe Creative
Caneco Design

All Caneco Design products

But not: Caneco Design Module - CanecoDesign - Caneco Module Design - Design Caneco
Caneco Design%

All Caneco Design products

But not: CanecoDesign - Caneco Module Design - Design Caneco

Mapping GLPI tables and catalogs

Equipment

GLPI Service Manager
Equipment table EZV_ASSET table Views: Column
glpi_computers.Name ID ID
glpi_computers.Serial SerialNumber SerialNumber
glpi_computers.date_mod LastScanDate LastScanDate
glpi_computertypes.name Category LanCatalog
glpi_manufacturers.name Manufacturer Manufacturer
glpi_computermodels.name Model Model
glpi_users.name LoginName LoginName
glpi_locations.name ComputerLocation ComputerLocation

Software

GLPI Service Manager
Software table EZV_SOFTWARE table Views: Column
glpi_computers.Name ID ID
glpi_softwares.Name SuiteName SuiteName
glpi_softwareversions.Name Version Version
glpi_manufacturers.Name Publisher Publisher

Attribute tables

GLPI Service Manager
Attribute tables EZV_CHARACTERISTIC table Views: Column   /   Name
glpi_computermodels.Name ID ID   /  
glpi_computerdisks.Count(*) Characteristic Characteristic   /   Disk Qty
LogicalDrives.StorageTotal Characteristic Characteristic   /   Disk Size
glpi_computers.glpi_computers*100 Characteristic Characteristic   /   Espace Disk Available
glpi_deviceprocessors.designation Characteristic Characteristic   /   CPU Type
glpi_deviceprocessors.specificity Characteristic Characteristic   /   CPU Frequency
glpi_computers_devicememories.specificity Characteristic Characteristic   /   Total Memory
glpi_computers.Serial Characteristic Characteristic   /   Machine Serial Number
glpi_computertypes.name Characteristic Characteristic   /   Hardware Type
glpi_manufacturers.name Characteristic Characteristic   /   Hardware Brand
glpi_computermodels.name Characteristic Characteristic   /   Hardware Model
  Unit Unit   /   Go,Mhz, -,
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