Ellucian Banner® Integration

Last modified on 2022/05/28 10:50

About This Integration


You can integrate third-party systems with Service Manager in many ways. The method you select will depend on business requirements, architectural and security constraints as well as the characteristics specific to each third-party application or service.

This document describes an integration process that has already been implemented in a customer context. 

To find out more about this integration (e.g. scripts to be used), please do not hesitate to contact your EasyVista contact, or your service provider and integrator.

Integration Summary

Banner® By Ellucian is the world's leading higher education ERP solution widely used in over 1,000 institutions across 40 countries.

This easy-to-implement integration enables you to:

  • Import Banner® user information to Product name - ev itsm.png.
  • Use Shibboleth for user authentication with Product name - ev itsm.png and Product name - ev sas.png instead of Microsoft Active Directory.


Integration Data Feed (direction) Authentication Type Integration Connector Options

Product name - ev itsm - big.png

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Logo - Ellucian Banner.png


EV Integration connector icon - CSV file.png    Integration models (CSV)

Product name - ev itsm.png SaaS

Product name - ev itsm.png On-premise

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SaaS Version of Third-Party Product

On-Premise Version of Third-Party Product

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Step-by-Step Integration Process

You can integrate Banner® By Ellucian in Product name - ev itsm.png in four easy steps:

Step 1: Check the list of requirements.

  • You must have an account to access the following platforms:
    • Banner®.
    • Product name - ev itsm.png with the relevant rights to access the Administration and Integration menus.

Step 2: Export Banner® data (CSV files).

  • Contact your Ellucian administrator to configure the export of employee and user data in a CSV file and the daily download on an FTP site of your choice. The file may be encrypted if required.
  • The export file can include data on the following types of population:
    • Accepted applicants
    • Current students
    • Academic staff
    • Non-academic staff

Note: The export is performed by the Ellucian administrator or technician based on customer requirements and Logo - EasyVista.png requirements using a specific Oracle stored procedure in several SQL tables. Because this is a customer-specific task, it is not documented in the wiki. An alternative consists of using the Ellucian Ethos Platform integration model. Open url.png See How it works and the ebook in the Resource library section.

Step 3: Create the integration model in Product name - ev itsm.png.

       Open url.png See Integration Models.

    Example documentation icon EN.png  Employees (BANNER Integration) integration model creation

          Step 4 - Example 1.png
         Step 4 - Example 2.png
         Note:  The BRONC ID field may not exist on certain Banner® platforms.
         Step 4 - Example 3.png

Step 4: Schedule data integration to be run automatically using the imported predefined templates.

       Open url.png See Integration Models.

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