Integrations Between Service Manager, DevOps Tools and Git Version Control Tools

Last modified on 2022/05/28 10:50

Contents

Integrations between Service Manager, DevOps tools and Git version control tools comprise four key flows corresponding to four scenarios:

Integration between Service Manager and DevOps tools (via MS Power Automate)

DevOps - Flow create work item - EN.png

Flow trigger		Actions performed by the flow
When a ticket is created in Service Manager, an MS Power Automate flow is triggered.		A card is created in the DevOps tool. The card contains the following: The number of the Service Manager ticket The title of the Service Manager ticket The description of the Service Manager ticket The ID of the card in the DevOps tool is saved in the Service Manager ticket.

Git - Flow validate review - EN.png

Flow trigger		Actions performed by the flow
When a review is approved in a Git version control tool, an MS Power Automate flow is triggered.		The contents of the review are retrieved. An action is created in the timeline of the Service Manager ticket, together with the review comment and a direct link to the pull request. The pull request number is saved in the Service Manager ticket.

Git - Flow merge pull request #1 - EN.png

Flow trigger		Actions performed by the flow
When a pull request is merged in a Git version control tool, an MS Power Automate flow is triggered.		An action is created in the timeline of the Service Manager ticket, together with the merge date, comment and a direct link to the pull request.

Git - Flow merge pull request #2 - EN.png

Flow trigger		Actions performed by the flow
When a Service Manager ticket is closed in Service Manager but the associated pull request is not merged, an MS Power Automate flow is triggered.		A notification email with a direct link to the non-merged pull request is automatically sent to the user in charge. This user will be in charge of performing the required actions. Note: When a pull request is merged, flow 1 is triggered and an action is created in the timeline of the ticket.

DevOps and Git - Flow close pull request - EN.png

Flow trigger		Actions performed by the flow
When a pull request is closed in a Git version control tool, an MS Power Automate flow is triggered.		When the pull request is associated with a card in the DevOps tool, the status of the card will change to Closed. An action is created in the timeline of the Service Manager ticket, together with the closing date, a comment and a direct link to the pull request.

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