Azure DevOps Integrations


Several integrations are available between Service Manager and Azure DevOps using Microsoft Power Automate workflows.

To find out more, see the relevant documentation.

Integrations between Service Manager and Azure DevOps

What are your needs? Which integration to choose? Which actions are performed by the flow?
Monitor Service Manager tickets in Azure DevOps Azure DevOps integration (via Microsoft Power Automate): Flow 1
  • Create a Bug work item automatically in Azure DevOps when a ticket is created in Service Manager
  • Store the Bug work item ID in the Service Manager ticket
Monitor Service Manager tickets in Azure DevOps by associating the Bug work item with a parent work item Azure DevOps integration (via Microsoft Power Automate): Flow 2
  • Create a Bug work item automatically in Azure DevOps when a ticket is created in Service Manager
  • Associate the Bug work item in Azure DevOps with a parent work item
Monitor Service Manager tickets in Azure DevOps by associating a Task work item with the Bug work item Azure DevOps integration (via Microsoft Power Automate) - Create Bug and Task work items
  • Create the Bug and Task work items automatically in Azure DevOps when a ticket is created in Service Manager
  • Associate the Task work item with the Bug work item in Azure DevOps
  • Store the Bug work item ID in the Service Manager ticket
Create a notification in Service Manager tickets when changes are made to the Azure DevOps Bug work item, e.g. status, end date, group/user assigned Azure DevOps integration (via Microsoft Power Automate): Flow 3
  • Create a notification automatically in the comment and available_field_6 fields of the Service Manager ticket when the status, end date and/or group/user assigned in the Bug work item is changed
AzureDevOps_GitHub_ServiceManager_Integrations

Integrations between Service Manager, Azure DevOps and GitHub

What are your needs? Which integration to choose? Which actions are performed by the flow?
Create a notification in Service Manager tickets when GitHub pull requests are closed and change the status of the Azure DevOps Bug work item automatically to Closed GitHub integration (via Microsoft Power Automate) - Close a pull request
  • Change the status of the Azure DevOps Bug work item associated with the Service Manager ticket automatically to Closed
  • Create an action automatically in the timeline of the Service Manager ticket, together with the closing date, a comment and a direct link to the pull request
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