Integrations
Last modified on 2023/02/13 16:56
About Integrations With EasyVista
IntegrationAbout
EasyVista offers numerous integration and interfacing possibilities with third-party systems.
- For Service Manager, using:
- The REST API Service Manager;
- SOAP web services (real-time integrations);
- Integration models (with CSV files, SQL databases and directories);
- Technical Support Agent (email exchange).
The following features can be also implemented:
- For Service Apps, using:
- CSV data sources;
- Online CSV data sources (real-time integration);
- HTML Script widgets (real-time integration);
- REST data sources (real-time integration based on third-party system REST API).
Service Apps can also use the Service Manager functionalities mentioned above.
- For Self Help and Service Bots, using:
Thanks to these options, functionalities and technologies, EasyVista enables you to integrate data and interface easily with hundreds of third-party systems and data sources.
Below is a non-comprehensive list of services, applications and data sources that EasyVista teams, partners and clients have integrated and interfaced with.
This is just the tip of the iceberg!
- This list is updated regularly, so come back and check it another time.
- You can also consult the Wiki News page to have more information about the modifications made.
Contents
Alphabetical order of the systems that interface with EasyVista
QuickAccess
|
|
|
|
|
|
Service Manager
Automated Inventory Solutions (ITAM)
Dell KACE
Integrate the Dell KACE Equipment / Software / Attribute tables to Equipment and Software Service Manager catalogs.
EV Reach (via Talend)
Integrate the EV Reach Equipment / Software / Attribute tables to Equipment, Software and Attributes Service Manager tables.
GLPI
Integrate the GLPI Equipment / Software / Attribute tables to Equipment and Software Service Manager catalogs.
Know & Decide
Generate your CMDB from the Equipment (Know & Decide) connector dedicated to update CI forms.
LANDESK Gateway
Integrate the LANDESK Equipment / Software / Attribute tables to Equipment and Software Service Manager catalogs.
Microsoft Active Directory (AD) / ITAM
Integrate Microsoft Active Directory database information to Equipment and Employee Service Manager tables.
SCCM / SMS Gateway
Integrate the SCCM Equipment / Software / Attribute tables to Equipment and Software Service Manager catalogs.
Scalable
Import in Service Manager information collected by the automatic inventory tool Asset Vision RegistryTM from Scalable.
Business Intelligence
Communication
Everbridge
Send information by email to Everbridge via a Service Manager process or by using Zapier.
Microsoft Lync
Launch a Service Manager quick call from the Lync chat window for one of the contacts in the conversation window.
Tawk.to
Create incidents in Service Manager based on chat transcripts and missed chat messages while offline of Tawk.to.
WhatsApp (via MS Power Automate)
Send a message, via WhatsApp, to the recipient of a change request when the status is updated or when the request is refused in Service Manager, using Microsoft Power Automate.
DevOps Tools and Git Version Control Tools
See the Azure DevOps (via MS Power Automate)
Find all the integrations that enable you to manage Bug work items in Azure DevOps from Service Manager tickets, using Microsoft Power Automate.
GitHub (via MS Power Automate)
Find all the integrations that enable you to manage GitHub issues from Service Manager tickets, using Microsoft Power Automate.
Jenkins (via MS Power Automate)
Start or stop a Jenkins job when a configuration item (CI) is added or removed from the service catalog, using Microsoft Power Automate.
JIRA (via MS Power Automate)
Create a JIRA ticket from a ticket created in Service Manager, using Microsoft Power Automate.
JIRA (via Zapier)
Perform actions in both Service Manager and Jira using Zapier.
Directories / SSO
Microsoft Active Directory (AD) / LDAP
Use the authentication and authorization mechanism of your LDAP corporate directory.
Microsoft Azure Active Directory (Azure AD)
Create an Azure AD application with the permissions required to use an API.
OpenLDAP
Use the authentication and authorization mechanism of your OpenLDAP corporate directory.
LDAP Authentication
Configure the LDAP authentication LDAP via the SMOAuthService service or via Service Manager.
Integration Solutions
Microsoft Azure Logic Apps
Perform actions in both Service Manager and a third-party service using a logic app.
Microsoft Graph
Create a gateway in Microsoft Graph to use the Microsoft Bookings API.
Microsoft Power Automate
Create a sentiment analysis process of tickets created in Service Apps and notify a Service Manager manager when the user is dissatisfied.
Zapier
Perform actions in both Service Manager and a third-party service using Zapier.
IT Operations Management (ITOM)
Administration Tools
Configure scripts that can be launched via the Execute script wizard.
Bomgar Remote Support
Implement a Bomgar remote support session on a Service Manager form.
EV Observe
Create a ticket in Service Manager containing the information of an event reported on EV Observe monitoring.
Nexthink
Integrate 48 health metrics related to Service Manager equipment via the automatic discovery tool Nexthink.
TeamViewer (via a deep link)
Implement a TeamViewer remote support session on an Equipement form or an Incident form linked to an equipment, using a deep link.
Project Management
Trello (via Zapier)
Perform actions in both Service Manager and Trello using Zapier.
Other
Adobe Sign (via MS Power Automate)
Incorporate an Adobe Sign e-signature process for a ticket created in Service Manager, using Microsoft Power Automate.
Microsoft Bookings (via MS Power Automate) using MS Graph
Access your calendar data using Microsoft Power Automate.
Service Apps
Business Intelligence
Google Analytics
Display in your Service Apps apps all available data analyzing traffic to your websites and to your Service Apps apps.
Communication
Cisco WebEx
Integrate to your Service Apps apps redirection links to specific pages on WebEx sites.
Tawk.to
Integrate to your Service Apps apps a Tawk.to chat widget to communicate in real-time with your prospects and customers.
Zendesk Chat (Zopim)
Integrate to your Service Apps apps a Zendesk chat widget to communicate in real-time with your prospects and customers.
Customer Relationship Management (CRM)
Agile CRM
Display in your Service Apps apps information from your Agile CRM domain.
Oracle Marketing Cloud - Eloqua
Display in your Service Apps apps information from your Eloqua instance.
Enterprise Content Management (ECM)
WordPress
Display in your Service Apps apps the content of websites created using WordPress.
ITSM / Service Desk - Help Desk
Freshdesk
Display in your Service Apps apps information from your Freshdesk domain.
Zendesk Support
Display in your Service Apps apps information from your Zendesk domain.
Social Networks
Skype
Integrate to your Service Apps apps an access to Skype that allows your users to make a call and/or display an instant message window with a predefined contact.
Other
Google Sheets
Access your Google Sheets spreadsheets from your Service Apps apps.
Microsoft Outlook
Display in your Service Apps apps a shared Microsoft Outlook calendar.
UserVoice
Display in your Service Apps apps information from your UserVoice domain.
VMware AirWatch
Provide your Service Apps apps on smartphones of your users through the VMware Workspace One platform.
Self Help and Service Bots
Collaborative Platforms
Microsoft Teams
Add a Service Bots virtual agent to Microsoft Teams. Users and corporate employees will both be able to communicate with this virtual agent.
REST API of Third-Party Products
Service Manager
Download a set of procedures that enables you to exchange information with Service Manager and your Self Help projects, using the Service Manager REST API.
SMSMode
Download a set of procedures that enables you to send SMS from your Self Help projects, using the Service Manager REST API.
Other
Self Help Extractor
Synchronize automatically your Self Help knowledge bases and your Service Manager known errors and knowledge articles base.
EV Observe
Ticketing Systems
GLPI
Create and synchronize tickets in both GLPI and EV Observe, using the GLPI REST API.
Service Manager
Create and synchronize tickets in both Service Manager and EV Observe, using the Service Manager REST API.
Other
Grafana
Install the dedicated Grafana plugin to create dashboards and charts from your EV Observe metrics.