Error "No XML for a Guid"

When can the error occur?

  • When the wizard is started
  • When a service request is created
  • When an incident is created

What are the effects on Service Manager?

The dashboard does not appear regardless of the user account or profile.

How to correct the problem?

1. Check that the SMOEasyvistaServer service is started.

2. Check its configuration defined in the XML file.

  • Open <easyvista>\tools\servers\EASYVISTASERVER\EasyvistaServer.xml on the application server.
  • Check the value of the BrokerAddress parameter. The IP address must be specified (Note: A known bug prevents DNS resolution from working correctly).
  • Check the value of the EasyvistaServerPort parameter. It must be different from the value of the SMOServerPort parameter.

3. Check the port of the easyvistaserver service in evo_admin.ezv_admin.A_PARAMETERS via the following query.
It must be identical to the value of the EasyvistaServerPort parameter specified in the XML file for the SMOEasyvistaServer service.

SELECT TOP 1000 [param_id],[param_value],[comment],[last_update]
FROM   [EVO_ADMIN].[EZV_ADMIN].[a_parameters]

         XML error - select easyvistaserver.png

4. Restart the services.

Note: We recommend that you follow the order below when stopping or restarting services, including the new EasyvistaServer service:

  •  When stopping services:
    • net stop smoScheduler
    • net stop smoAstService
    • net stop smoPrintServer
    • net stop TSmoMonitoringService
    • net stop EasyVistaKernel
    • net stop EasyVistaServer
    • net stop SMO_Server
    • net stop SMOBroker
  • When restarting services:
    • net start SMOBroker
    • net start SMO_Server
    • net start EasyVistaServer
    • net start EasyVistaKernel
    • net start TSmoMonitoringService
    • net start smoPrintServer
    • net start smoAstService
    • net start smoScheduler
Last modified by Christine Daussac on 2019/11/29 20:33
Created by Administrator XWiki on 2014/04/29 15:30


Powered by XWiki ©, EasyVista 2021