Error No XML for a Guid


When can the error occur?

  • When the wizard is started
  • When a service request is created
  • When an incident is created

What are the effects on EasyVista?

The dashboard does not appear regardless of the user account or profile.

Procedure for correcting the problem

1. Check that the SMOEasyvistaServer service is started.

2. Check its configuration defined in the XML file.

  • To do this, open <easyvista>\tools\servers\EASYVISTASERVER\EasyvistaServer.xml on the application server.
    XML error - config easyvistaserver.png
  • Check the value of the BrokerAddress parameter. The IP address must be specified (Note: A known bug prevents DNS resolution from working correctly).
  • Check the value of the EasyvistaServerPort parameter. It must be different from the value of the SMOServerPort parameter.

3. Via the following query, check the port of the easyvistaserver service in evo_admin.ezv_admin.A_PARAMETERS: it must be identical to the value of the EasyvistaServerPort parameter specified in the XML file for the SMOEasyvistaServer service.

SELECT TOP 1000 [param_id],[param_value],[comment],[last_update]
FROM   [EVO_ADMIN].[EZV_ADMIN].[a_parameters]
WHERE  param_id = 'EASYVISTASERVER_PORT'  

Result:
         XML error - select easyvistaserver.png

4. Restart the services. Note: We recommend that you follow the order below when stopping or restarting services, including the new EasyvistaServer service:

  •  When stopping services:
    • net stop smoScheduler
    • net stop smoAstService
    • net stop smoPrintServer
    • net stop TSmoMonitoringService
    • net stop EasyVistaKernel
    • net stop EasyVistaServer
    • net stop SMO_Server
    • net stop SMOBroker
  • When restarting services:
    • net start SMOBroker
    • net start SMO_Server
    • net start EasyVistaServer
    • net start EasyVistaKernel
    • net start TSmoMonitoringService
    • net start smoPrintServer
    • net start smoAstService
    • net start smoScheduler
Tags:
Last modified by Christine Daussac on 2017/03/10 12:44
Created by Administrator XWiki on 2014/04/29 15:30

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