Inventory Anomalies


Definition

An inventory anomaly identifies an item of equipment detected by the automatic discovery tool but that cannot be associated with existing item of equipment referenced in Service Manager.

EndDefinition
  • The status of this equipment is To be checked and the equipment will appear in a report.
  • You must therefore make the relevant corrections to associate the equipment correctly with existing equipment, create a new item of equipment or discard equipment.

Notes

  • The association between equipment detected by the automatic discovery tool and existing equipment referenced in Service Manager is carried out using the asset tag, serial number, network identifier or main user.
  • Once a correction is made to the equipment in error, the equipment inventory will automatically be updated and the list of anomalies will automatically be refreshed.

Examples

  • The automatic discovery tool detects equipment that is newly installed in the IT infrastructure but that did not undergo the standard reception and installation procedure.

    example  Printer directly installed by the user and not by the IT team

              ==>  Correction: Create the equipment in the inventory

  • The automatic discovery tool detects temporary equipment in the IT infrastructure. This equipment must not be managed in Service Manager because it does not belong to the company.

    example  Subcontractor's laptop

              ==>  Correction: Remove the equipment from the inventory

  • The automatic discovery tool detects equipment belonging to the IT infrastructure without any association.

    example  Detected equipment = HP4567; data entry error in the asset tag in Service Manager = HP4667

              ==>  Correction: Detected equipment merged with existing equipment referenced in the inventory to keep the HP4567 form only

Procedure and Wizards

How to process inventory anomalies

1. Select Discovery > Administration > Inventory Anomalies in the menu.

2. Select the equipment to be processed.

3. Run the action to update the inventory.
Once the processing is completed, the list of anomalies will automatically be refreshed.

Wizards

Add to Active Assets
Merge Equipment
Discard

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Last modified by Unknown User on 2021/09/20 18:36
Created by Administrator XWiki on 2015/11/12 18:17

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