Service Manager License Management - Characteristics specific to versions 2016 and earlier

This document is intended exclusively for customers using the Product name - ev itsm.png on-premises version. In the SaaS-based version, license management is integrated in the service offering and does not require the sending of a license file.


Note: This graphical user interface is specific to Product name - ev itsm.png version 2016 and earlier.

Open url.png See Service Engine License Management - latest version

The Product name - ev itsm.png license must be updated:

  • When Product name - ev itsm.png is installed for the first time, to activate all business modules acquired by the company and to grant usage rights on each workstation where Product name - ev itsm.png is installed.
  • When usage conditions are modified after installation of the software, e.g. new business modules, additional concurrent user connections per module, greater number of assets managed in Discovery, etc.

Active licenses screen

     License - My account.png

Modules: Information on the business modules that the company can access, including the Discovery module

  • Name: Name of the module. 
  • Records: Maximum number of records authorized in the database for the module.

    Best Practice icon.png You should purge the database on a regular basis to avoid exceeding this limit.

  • Connections: Maximum number of concurrent user connections authorized for the module. Open url.png See License usage rules.
  • Expiration Date: Deadline for using the module. If it is not specified, then there is no deadline for the module.

Procedure: How to check the license installation

1. Select Administration > Licenses > Active Licenses in the menu.

2. Check that all of your business modules are present.

Last modified by Unknown User on 2019/11/29 12:36
Created by Administrator XWiki on 2019/06/17 14:23


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