Service Manager License Management

This document is intended exclusively for customers using the Service Manager on-premises version. In the SaaS-based version, license management is integrated in the service offering and does not require the sending of a license file.

A Service Manager license indicates the list of menus a company can access and the associated restrictions for a given account, e.g. 40000, 50004, 50005. It takes the form of an encrypted text file.

  • It is validated when Service Manager is accessed. Users will be unable to log in if the account number read in the license does not correspond to the actual account number of the company.
  • The Service Manager license must be updated:
    • When Service Manager is installed for the first time, to activate all the menus available to the the company and to grant usage rights on each workstation where Service Manager is installed.
    • When usage conditions are modified after installation of the software, e.g. new menus, additional concurrent user connections, etc.
  • License usage rules are defined to determine the number of licenses used when users log in to Service Manager and Service Apps.


  • To perform the first installation of the license, you should use the login and password of the ADMINEZV / ADMIN system account. This enables you to access the Administration menu alone.
  • The name of the license file depends on the Service Manager database for which the license should be integrated.
             example  50004.txt file is intended for production database 50004.


  • You must delete the space in the data entry field before pasting the contents of the license file.
  • The login and password fields are case-sensitive.

Service Manager license usage rules

  • No access is used for a Front Office user whose profile contains only My Data and/or My Department menu entries. Users whose profile contains other menu entries are regarded as Back Office member and will use one Back Office license.
  • When an external Web service is called (SOAP/REST), this consumes one user access while the service is being used.
  • The other parameter {ADMIN} Authorize multiple connections does not have impact on the Service Manager license usage.
  • Service Manager license usage through Service Apps:
    • One license is used by each couple "Connected user to Service Apps / IP address of the device used".

      example  A user connected to Service Manager on his workstation and to Service Apps on his smartphone will use 2 Service Manager licenses

    • One license is used in Service Apps each time a user runs an app that contains one or more data sources linked to Service Manager (e.g. EasyVista or EasyVista KPI data source, etc.).
    • Users whose profile is Self Service in Service Manager will use only one Self Service license when they log in to Service Apps, even if the app contains data sources pointing to a Back Office module.
    • Users whose profile is Back Office in Service Manager will use one Back Office license when they edit or run an app containing one or more data sources linked to Service Manager, even if these data sources only point to Self Service modules.
    • No license is used provided Self Service or Back Office users remain in the App Gallery.

Best Practice

  • In order to display used licenses over a given period, select Administration > User Activity > Licenses Used in the menu.

Characteristics specific to versions 2016 and earlier

  • The Service Manager license grants usage rights of menus that are defined via the business modules acquired by the company.
  • The Licenses Management in versions 2016 and earlier lists all the business modules activated. Open url.png See the screen.
  • You can also view information on the active license in the Home page of the Administration menu.

Screens description

Installing the license

  License - Integration.png

Menu access: Administration > Licenses > Integrate License

The screen contains only one field in which you should paste the contents of the license file. Click Integrate to install the license.

Information on active licenses

      License - My account.png

Menu access: Administration > Licenses > Active Licenses

Account Information: Information on the logged-in user.

Access: Informations sur les accès à Service Manager.

Information on used licenses on a given period

      Licenses used.png

Menu access: Administration > User Activity > Licenses Used

Connected: Number of users currently connected.

Maximum Number of Connections: Maximum number of concurrent user connections. Open url.png See License usage rules.

Week start on Sundays: Used to indicate if the week starts on Sunday (box is checked) or on Monday (box is not checked).

Day / Week / Month: Period used to display the data on a day, a week or a month.

Previous / Next: Used to display data on the previous or the next period.

  • Click Today to reposition the period on the current date or click Calendar icon.png to select a specific date.


  • Hover the mouse over the chart to display an informative hint. It will display the connexion information of the selected day.
             Licenses used - Hint.png
  • Zoom on the used licenses in to a specific period: Hover the mouse over each end of the lower chart Licenses used - Period limit.png, then drag the Cursor double arrow icon.png cursor to the left or right to specify the exact period you want.
             Licenses used - Zoom.png


How to install a license

1. Select Administration > Licenses > Integrate License in the menu.

2. Copy and paste all of the contents in the license file in the field called Copy the License Text in the following Window.

3. Click Integrate.
The following message, The license has been integrated successfully will appear at the end of the operation.

Caution: If the following message, The license integration failed is displayed, check that you have correctly installed the license. Open url.png See the procedure below.

How to correct an error when installing a license

1. Check that you installed the license for the correct database. Note: The name of the license file depends on the Service Manager database.
         example  50004.txt file to be installed for production database 50004.

2. Check that there are no spaces before and after the encrypted string.

3. Check that you have copied the entire encrypted string.

4. If the problem persists, the license file may be corrupted. Please contact the Logo - EasyVista.png Technical Support team to obtain another license file.

Last modified by Unknown User on 2020/01/31 16:58
Created by Administrator XWiki on 2015/08/18 10:38


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