Service Manager License Management

This document is intended exclusively for customers using the Product name - ev itsm.png on-premises version. In the SaaS-based version, license management is integrated in the service offering and does not require the sending of a license file.

A license, established by a software publisher, is a contractual document describing the usage and distribution conditions of a software. It only gives the right to use a version of the software. 

  • A license is defined for each company wishing to use Product name - ev itsm.png.
    • It takes the form of an encrypted text file containing the name and account number of the company as well as the list of menus it can access and the associated restrictions. 
    • It is validated when Product name - ev itsm.png is accessed. Users will be unable to log in if the account number read in the license does not correspond to the actual account number of the company.
  • The Product name - ev itsm.png license must be updated:
    • When Product name - ev itsm.png is installed for the first time, to activate all business modules acquired by the company and to grant usage rights on each workstation where Product name - ev itsm.png is installed.
    • When usage conditions are modified after installation of the software, e.g. new business modules, additional concurrent user connections per module, greater number of assets managed in Discovery, etc.
  • License usage rules are defined to determine the number of licenses used when users log in to Product name - ev itsm.png and Product name - ev sas.png.


  • To perform the first installation of the license, you should use the login and password of the ADMINEZV / ADMIN system account. This enables you to access the Administration menu alone.
  • The name of the license file depends on the Product name - ev itsm.png database for which the license should be integrated.
             Example documentation icon EN.png  50004.txt file is intended for production database 50004.
  • You can also view information on the active license in the Home page of the Administration menu.


  • You must delete the space in the data entry field before pasting the contents of the license file.
  • The login and password fields are case-sensitive.

Product name - ev itsm - big.pngService Manager license usage rules

  • When an external Web service is called (SOAP/REST), this consumes one user access while the service is being used.
  • The other parameter {ADMIN} Authorize multiple connections does not have impact on the Product name - ev itsm.png license usage.
  • Product name - ev itsm.png license usage through Product name - ev sas.png:
    • One license is used by each couple "Connected user to Product name - ev sas.png / IP address of the device used".

      Example documentation icon EN.png  A user connected to Product name - ev itsm.png on his workstation and to Product name - ev sas.png on his smartphone will use 2 Product name - ev itsm.png licenses

    • One license is used in Product name - ev sas.png each time a user runs an app that contains one or more data sources linked to Product name - ev itsm.png (e.g. EasyVista or EasyVista KPI data source, etc.).
    • Users whose profile is Self Service in Product name - ev itsm.png will use only one Self Service license when they log in to Product name - ev sas.png, even if the app contains data sources pointing to a Back Office module.
    • Users whose profile is Back Office in Product name - ev itsm.png will use one Back Office license when they edit or run an app containing one or more data sources linked to Product name - ev itsm.png, even if these data sources only point to Self Service modules.
    • No license is used provided Self Service or Back Office users remain in the App Gallery.

Screens description

Installing the license

   License - Integration.png

Menu access: Administration > Licenses > Integrate License

The screen contains only one field in which you should paste the contents of the license file. Click [ INTEGRATE ] to install the license.

Information on active licenses

       License - My account.png

Menu access: Administration > Licenses > Active Licenses

Account Information: Information on the logged-in user.

Modules: Information on the business modules that the company can access, including the Discovery module

  • Name: Name of the module. 
  • Records: Maximum number of records authorized in the database for the module.

    Best Practice icon.png You should purge the database on a regular basis to avoid exceeding this limit.

  • Connections: Maximum number of concurrent user connections authorized for the module. Open url.png See License usage rules.
  • Expiration Date: Deadline for using the module. If it is not specified, then there is no deadline for the module.


How to install a license

1. Select Administration > Licenses > Integrate License in the menu.

2. Copy all of the contents in the license file. Place the cursor in the field called Copy the License Text in the following Window. Click [ INTEGRATE ]. The following message, The license has been integrated successfully will appear at the end of the operation.

3. Check that the Product name - ev itsm.png license has been correctly installed.

  • Select Administration > Licenses > Active Licenses in the menu.
  • Check that all of your business modules are present.

4. If there is an error, the following message, The license integration failed will appear. Refer to the procedure below.

How to correct an error when installing a license

1. Check that you installed the license for the correct database. Note: The name of the license file depends on the Product name - ev itsm.png database.
         Example documentation icon EN.png  50004.txt file to be installed for production database 50004.

2. Check that there are no spaces before and after the encrypted string.

3. Check that you have copied the entire encrypted string.

4. If the problem persists, the license file may be corrupted. Please contact the Logo - EasyVista.png Technical Support team to obtain another license file.

Last modified by Unknown User on 2018/02/07 17:49
Created by Administrator XWiki on 2015/08/18 10:38


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