ev|Service Manager - H2.2016 - Change Log


Important Note

All the files provided in a fix are cumulative. This change log is provided only to give you information on changes and help you find out if a fix solves your issue. It is mandatory to apply all the changes when applying a fix.

ELIGIBLE PLATFORMS: 
This Version may only be applied onto an existing platform which is already using/running EasyVista version 2015.1.201.0 or above.
The Patch may only be applied onto an existing platform which is already using/running EasyVista version 2016.1.267.0 or above.

Patch 2016.1.267.5 (2017-08-24)

Bug Fixes

  • [R170727_00002]: Fixed a bug on requests closings: when the meta-status was changed, the resolution field was not correctly filled.

Patch 2016.1.267.4 (2017-07-26)

New Features

  • [Web Services REST]: In a REST Connection, you can now set Key-Value pairs to customize the HTTP header of the requests made to a third-party REST API.
    For example, you can set a key “authorization” with a value “{Your Authorization Token}”.
  • [Reporting]: Added a new option for report exports to exclude the query and not overwrite during the import.
  • [Origin]: Added a mechanism to identify the origin of an event (Service Manager or Service Apps) for tickets creation, actions creation, questionnaire replies and knowledge ratings.
  • [QuickCall]: Improved the filtering of knowledges in the QuickCall: you can now filter the knowledges with the location, the department, the category or the CI of the created ticket.
  • [QuickCall]: Improved the filtering of known errors in the QuickCall to be able to take into account the CI or the asset associated to the ticket created.

Bug Fixes

  • [R140220_00001]: Fixed a bug on the QuickCall: after changing the category, the SLA was not correctly updated.
  • [R140416_00005]: Modification on the 'Cancel/Close' wizard when it is used on service requests: you can now modify the 'Recipient' field of the associated mail.
  • [R140704_00002]: Disable interactive filter on tree (full) fields.
  • [R150218_00002]: Fixed a bug on the hours displayed in scheduled report settings.
  • [R150318_00002]: Fixed a bug on hardware views using the 'Category' field as the third break level.
  • [R150413_00001]: Fixed a bug on the duplication of Workflow steps to keep the name of the step, the title and the contents of the associated mail in every languages.
  • [R160721_00003]: Fixed a bug on quick filters: some settings on multilingual fields could be misapplied.
  • [R160729_00001]: Fixed a bug on the interpretation of tags in workflows mails.
  • [R160919_00001]: Fixed a bug on the 'logistics' steps when the consumables were validated at the same time as the hardware.
  • [R160930_00001]: Fixed a bug when using a known error to solve an incident: the description of the known error was duplicated in the resolution field.
  • [R160930_00003]: Fixed a bug on the 'New Known Error' wizard when an external field was added.
  • [R161019_00001]: Fixed a bug on Incident Templates to be able to use all of them (we could only use the last 10 modified).
  • [R161114_00001]: Fixed a bug on business rules logs so that the values ​​of the parameters (@ID@) are clearly visible.
  • [R161216_00003]: Fixed a bug when creating an incident from a CI form: the CI number was not correctly updated in the incident created.
  • [R161229_00001]: Fixed a bug on Incident templates to correctly exclude fields that are listed in the parameter.
  • [R170131_00001]: Fixed a display bug on project time sheets for some specific screen resolutions.
  • [R170209_00002]: Fixed a bug on the setting of business rules to allow modification of processes through the editing of a business rule.
  • [R170320_00002]: Fixed a bug related to the use of questionnaires with IE 11: an empty pop-up window appeared briefly when canceled.
  • [R170321_00003]: Fixed a bug on integrations using the 'Problem-Incident links' connector.
  • [R170322_00003]: Fixed a bug on the 'New Hardware' wizard to enter a serial number between 50 and 60 characters.
  • [R170414_00002]: Fixed a bug on investment requests when the ID of the created request is the same as the ID of the recipient.
  • [R170420_00002]: Fixed a bug on integration logs for purges.
  • [R170420_00003]: Fixed a bug on generated queries for graphical tree-based view.
  • [R170421_00003]: Fixed a bug when adding an external field to the 'Install/Move' wizard.
  • [R170424_00001]: Modification on the QuickCall to allow the use of a template without having to fill in the mandatory fields.
  • [R170503_00002]: Fixed a bug due to timeout disconnections: in some cases, the system displayed a blank page with a simple 'login' link that did not work properly.
  • [R170509_00002]: Fixed a bug on document upload via WebService so that the physical name generated in the database does not have an extension.
  • [R170511_00001]: Improved the filtering of knowledges in the QuickCall: you can now filter the knowledges with the location, the department, the category or the CI of the created ticket.
  • [R170511_00003]: Improved the filtering of known errors in the QuickCall to be able to take into account the CI or the asset associated to the ticket created.
  • [R170515_00001]: Fixed a bug on inventory tracking: stocks available for consumables were incorrectly calculated.
  • [R170517_00001]: Fixed a bug on investment requests when using the 'Update Request Detail' wizard.
  • [R170519_00002]: Fixed labels on some generic roles.
  • [R170523_00001]: Fixed a bug when creating multi-site investment requests to allow location modification on added hardware references.
  • [R170531_00001]: Fixed a bug on the questionnaires to use the result of a previous question in a default value.
  • [R170613_00002]: Fixed filters on the location and on the department in the full-text search.
  • [R170615_00002]: Fixed a bug on the calculation of the number of elements returned in a reporting when the latter has a tree-based breaking level.
  • [R170718_00002]: Fixed a bug when accessing the creation of an incident from a news.
  • [R161018_00002]: Fixed a bug on the category treeview when the current domain is filtering it.

Patch 2016.1.267.3 (2017-04-06)

New Features

  • [Notifications]: It is now possible to disable all Service Manager notifications via a parameter.
  • [Notifications]: When a discussion is opened within a group, every member of the group can be notified for each answer.
  • [Discussions]: When accessing a specific form from a discussion, EasyVista correctly applies the theme to the profile.
  • [Discussions]: Added SystemStopWords in fulltext search for discussions.
  • [Discussions]: The future 'Discussion' widget for EasyVista App Builder will require this patch to work properly.
  • [WebService REST]: Added two WebServices that existed only in the SOAP WebService API: 'EZV_GetDocument' and 'EZV_AttachDocToRequest'.
  • [WebService REST]: It is now possible to export REST services and resources (only via the generic 'Export' menu).
  • [Reporting]: Added a parent query that groups the catalogs and takes into account application perimeters.

Bug fixes

  • [R161206_00001]: Modification of the label 'Set a Default Value' to 'Override the Default Value' in the wizard settings.
  • [R170213_00001]: Improved performance on 'Radio Button' questions in questionnaires using IE.
  • [R170224_00003]: Fixed a bug to prevent modification of the URL to see the record of another user's hardware.
  • [R150723_00002]: Fixed a bug to allow knowledge keywords with an apostrophe.
  • [R161219_00001]: Fixed a bug so that the autoconnection links works correctly in every case (especially when the SSO identification fails but the user is then identified with the EasyVista login/password).
  • [R170103_00001]: Fixed a bug on the 'Finish' wizard: in some cases, the 'Done by' field was not correctly filled.
  • [R160907_00003]: Fixed a bug on the 'Notify Support Person' wizard: the tags were not functional if several actions were open.
  • [R170112_00003]: Fixed a bug on the creation of an incident from an event to take into account the application perimeters.
  • [R170306_00001]: Fixed a bug on the 'Reminder for Support Person' wizard: when the recipient group does not have a group mail address, the recipient field of the mail is automatically filled in with the e-mails of each members of the group.
  • [R161014_00003]: When you delete a record from the AM_DOCUMENT table, the physical document is now deleted.
  • [R170130_00001]: Fixed a bug to support the 'PR-Caddy' wizard in news.
  • [R170314_00002]: Fixed a bug to allow spaces in the strings that can be received by the parameters of a REST resource.
  • [R170314_00005]: Fixed a bug on the EZV_MODIFYUSER_XML WebService: You can now update the user's name with his 'Employee Number', as the EZV_MODIFYUSER WebService does.

Patch 2016.1.267.2 (2017-02-08)

  • [New]: Added specific code in case of error on REST calls.
  • [New]: It is now possible to see linked news feeds on AM_ACTION and SD_REQUEST forms.
  • [R161116_00002]: Fixed a bug on the Full-Text search with Edge and IE.
  • [R161216_00001]: Fixed bugs on exports. Some exports were corrupted, and could no longer be re-imported.
  • [R161213_00002]: Fixed a bug on 'SQL list' questions containing line breaks.
  • [R140912_00001]: Fixed a bug on the 'New' button when the user logged in has both 'Home' and 'My Entity' modules.
  • [R161216_00002]: Optimized copy/paste in memo fields to preserve the style.
  • [R161220_00001]: Fixed a bug on request creation: it was possible to submit a request without answering mandatory questions, by accessing the questionnaire and then canceling it.
  • [R161220_00002]: Fixed a bug on questions/answers visibility: some questions were displayed on the corresponding tab when they were not asked (because not conditioned).
  • [R170110_00004]: Modification of the studio to give access to 'New request' queries (Service, Change and Investment).
  • [R161206_00006]: Fixed a bug when assigning a profile to a user when it was created by WebService.
  • [R160630_00001]: Fixed a bug on the 'New Asset' wizard: using the TAB key could cause a wizard crash.
  • [R161208_00001]: Fixed a bug on the global search studio to allow adding fields from a parent table without a full-text index (for example, the AM_DEPARTMENT table).
  • [R161125_00003]: Fixed a bug on notifications configuration: if you modify too many parameters at once, the browser could crash because the URL became too long.
  • [R161003_00002]: Fixed a bug on updating the 'Scheduled Return' date when an incident was placed on hold multiple times.
  • [R170102_00001]: Fixed a bug on the 'Home > Validations' menu to display 'Self Service Approval with Authentication' actions.
  • [R140416_00006]: Fixed a bug on the visibility of known errors and knowledge via Full-Text search from Home module for a Back-Office user.
  • [R161201_00001]: Added L1 to L6 fields in the reference table for notification types.
  • [R160530_00003]: Fixed a bug on the use of available fields in the 'New Project' wizard.
  • [R130801_00003]: Fixed a bug on the history display of a ticket with FireFox and IE: if an action label was too long, then some text strings could be overlapped.
  • [R131009_00006]: Fixed a bug on field labels concerning delays: some fields were named with '(minutes)' while their content was expressed as 'HH:MM'.
  • [R160606_00002]: Fixed a bug on the 'New change' wizard when launched from that is already closed.
  • [R161109_00002]: Fixed a bug when displaying the 'Time spent' in history for First Call Resolution incidents.

Patch 2016.1.267.1 (2016-12-12)

  • [New]: It is now possible to export REST services and resources.
  • [New]: It is now possible to export life cycles.
  • [New]: In questionnaires, 'Next' button has been changed to 'Approve' and buttons have been switched. 
  • [R161116_00004]: Fixed a bug on graphical alerts (some syntaxes were no longer supported).
  • [R131107_00003]: Fixed a bug on questionnaires imports when they contain several 'Horizontal Line' system questions.
  • [R161010_00002]: Fixed a bug on 'SQL List' questions to allow predictive search on fields that are not prefixed by their tables.
  • [R161118_00001]: Fixed a bug on the simple search: if it was done from a complex domain (containing a lot of parameters), some links didn't work.
  • [R161122_00003]: Fixed a bug on private news: they were no longer displayed in Back-Office.
  • [R161202_00001]: Fixed a graphical bug on the favorites area for Portuguese users: the menu shifted when hovering over the area.
  • [R161125_00004]: The 'Feeds' notification option is no longer displayed when the logged-in user is part of groups that do not have access to chat.
  • [R161129_00001]: Display conditions may now be added on 'System' questions ('Horizontal line').
  • [R161206_00004]: Fixed a bug on import / export of business rules: in version 2016.1.267.0, the exports of business rule processes were corrupted.
  • [R161206_00002]: Fixed a display bug on indicators.

Version 2016.1.267.0 (2016-11-16)

  • [R150527_00001]: Fixed a bug on displayed categories when closing a service request.
  • [R141103_00002]: Fixed a bug on the associations between employees and applications.
  • [R140314_00002]: Fixed a bug on views in the 'Administration' module.
  • [R160413_00002]: Fixed a bug on the LAST_UPDATE field of the SD_REQUEST table so that the date/time is saved in UT.
  • [R140121_00003]: Fixed a bug to correctly fill the closing user and the closing group on service requests when they are in immediate resolution.
  • [R160411_00005]: Fixed a bug on documents linked to knowledge to be public.
  • [R160401_00001]: Optimized purges for integration logs.
  • [R160523_00004]: Fixed a bug on the rules of historization to allow to historize strings of characters much longer.
  • [R160517_00002]: Changed the file download icon.
  • [R160513_00002]: Optimized the copy/paste in the WYSIWYG component to better preserve the formatting of the text.
  • [R160725_00001]: Fixed a bug on the filtering of mail templates to avoid duplicates when a user has access to a mail template via different groups.
  • [R160725_00004]: Fixed a bug on the menu 'Transition > All actions' to allow breakpoint views with the 'Start date' field.
  • [R160726_00003]: Changed the group form to indicate that the level of a group can not exceed 99.
  • [R150701_00001]: Fixed a bug on interactive filters with date/time fields to take into account the time zone of the connected user.
  • [R160804_00001]: Fixed a bug on the 'New Change Request' wizard when used from the action form of a service request (it was impossible to complete the actions of the initial service request).
  • [R140922_00002]: Fixed a bug on the 'Update' wizard available at the knowledge level to allow to hide the 'Next revision' field.
  • [R160419_00004]: Fixed a bug on the problem creation wizard to allow the addition of a field.
  • [R140515_00004] / [R160310_00002]: Fixed a bug on the 'Deadline Compliance' and 'Quality of Service' menus to take into account tickets in immediate resolution.
  • [R160718_00001]: Fixed a bug on the display of actions in the planning screens. They were sometimes displayed with incoherent hours.
  • [R160907_00006]: Fixed a bug on the 'Transfer' wizard when a user wants to transfer an action to another user defined by a role and the two do not belong to the same groups.
  • [R160720_00003]: Modification of the wizard to send mail templates so the checkbox 'Attach the form' is not checked by default.
  • [R160912_00002]: Fixed a graphical bug on the display of life cycles.
  • [R140908_00001]: Fixed a bug to allow the addition and setting of questions in the questionnaire management wizard with IE 11.
  • [R140411_00002]: Fixed a bug on recording action comments in the Service Manager mobile interface.
  • [R150326_00002]: Fixed a bug on reportings and groupings per week.
  • [R160902_00001]: Optimized performance on Front-Office validation screens.
  • [R160905_00001]: Optimized performance on the 'Home > New service request' menu.
  • [R150916_00002]: Fixed a bug to keep the fast filter used on a grid when changing the sort order.
  • [R120227_00003]: Fixed a bug to keep the fast filter used on a grid when swtching on a form and returning to the grid.
  • [R141103_00001]: Fixed a bug to allow filtering in the integration logs.
  • [R160607_00001]: Fixed a graphic bug on the Front-Office Validation Wizard with IE 11.
  • [R160726_00002]: Changed the formatting of available filters displayed in calendar screens.
  • [R160725_00003]: Changed the display of tooltips on planning screens not to hide the 'Glass' icon that grants access to the action details.
  • [R140416_00002]: Added the ability to create filters and views on the 'Integration Models' menu.
  • [R160729_00002]: Fixed a bug in the questionnaires so that the default value of a memo question is WYSIWYG.
  • [R160829_00001]: Fixed a bug not to display the actions already done in the planning screens (they will always be displayed in 'My calendar').
  • [R160715_00001]: Fixed a bug on 'My calendar' screens to keep the user name displayed when changing views.
  • [R150520_00001]: Fixed a bug in the quickcall to correctly sort categories when a domain applies.
  • [R160216_00003]: Optimized and updated the linux discovery script in relation to the evolution of distributions (CentOS 7, Ubuntu 14+ ...).
  • [R160725_00002]: Fixed a bug to keep track of attachments associated with e-mails sent via wizards.
  • [R160318_00004]: Modification of some text strings in Italian.
  • [R150327_00001]: Fixed a bug on form printouts, the print size was different depending on the browser.
  • [R160218_00003]: Fixed a bug on mail templates when joining the current record to the mail. The URL of the image automatically added between the end of the mail and the form was incorrectly constructed.
  • [R151103_00003]: Fixed a bug on the quickcall to take the default Back-Office subject into account when you are on a restrictive domain.
  • [R160316_00001]: Fixed a bug on the quickcall when creating a service request to keep the creation date of the request if it was changed.
  • [R151027_00001]: Fixed a bug on SQL queries questions to keep the backslash characters in the answers.
  • [R161012_00006]: Fixed a bug to handle backslash characters in datasource integrations that rely on a linked server.
  • [R160609_00001]: Fixed a bug on documents added through TSA: they are now considered private and their creation date is saved in the CREATION_DATE_UT field.
  • [R150309_00001]: Fixed a bug on emails sent to the TSA so that the 'arrow' symbols are taken into account.
  • [R160915_00003]: Optimized performance on grid display by removing UPPERs that are no longer needed since dropping Oracle.
  • [R160517_00001]: Fixed a bug on the calendar tab of project files to allow sorting on different columns.
  • [R150430_00001]: Fixed a bug on the display of error messages related to the constraints of fields not respected.
  • [R160928_00002]: Modification on the 'Assign' wizard: it is no longer possible to put a default value on the 'Support person' field because it is conditioned.
  • [R160512_00001] / [R140322_00001]: Fixed a bug when using the 'backspace' arrow of the browser after creating an incident.
  • [R160919_00002]: Fixed a bug on adding a forecast to a budget envelope.
  • [R160817_00002]: Fixed a bug on project creation: some added fields to the creation wizard were not properly registered after creation.
  • [R160526_00001]: Fixed a bug on the visualization of answers to 'SQL List' questions on Front-Office screens.
  • [R160720_00001]: Fixed a bug on some CSV integrations that did not launch.
  • [R160715_00003]: Fixed a display bug on planning screens when there was no action to calendar.
  • [R160614_00002]: Fixed a bug preventing deletion of a document from the 'Documents' tab.
  • [R160411_00004]: Fixed a bug on question counts when some questions in a questionnaire are specific to Apps.
  • [R150218_00001]: Fixed a bug on resizing the questionnaire windows when some questions are not initially displayed because they are not conditionned.
  • [R160912_00003]: Fixed a bug on the creation of a new user by WebService: the creation did not work if we wanted to assign a specific profile at the same time.
  • [R160527_00001]: Fixed a bug on the data record when leaving a record without saving.
  • [R160428_00001]: Fixed a bug on modifying a workflow associated with a business rule through the business rule editing wizard.
  • [R151228_00001]: Fixed a bug on multiple document upload: if some files had completely different sizes, some downloads did not work.
  • [R160727_00001]: Fixed a bug on the execution of the business rules when one has to monitor another one.
  • [R160105_00004]: Fixed a bug on resolutions after requalification: the last comment was not correctly reflected in the resolution field.
  • [R160920_00001]: Fixed a bug on the recording of the resolution dates: if in the workflow there were several changes to the 'Completed' meta-status, this date was systematically overwritten.
  • [R150709_00002]: Fixed a bug on the 'Process this Action' wizard in order to keep the group even if the action is assigned to a group the user is not a member of.
  • [R161012_00005]: Fixed a bug on 'File Download' questions if they are repeated several times during the same process and you want to empty a field when they are asked again.
  • [R150212_00005]: Fixed a bug on CSV exports and the contents of the 'Creation Month' field that was incorrectly exported.
  • [R160425_00003]: Fixed a bug on the grids with a breaking point on a 'Date' (UT) field from a SQL view.
  • [R161026_00001]: Fixed a bug on the creation of a new category in the catalog if the label contains an apostrophe.
  • [R120605_00001]: Fixed a bug on drag and drop actions in the calendar when the calendar is displayed in the weekly mode.
  • [R140128_00001]: Fixed a bug on the conditional form 'Incident closed' and on the field 'Priority'.
  • [R140904_00007]: Fixed a bug on the 'Answer' fields available in the 'Questions / Answers' tabs of the different forms of the Front-Office module.
  • [R140903_00004]: Fixed a bug on mailings linked to the 'Assign' wizard when an action is assigned to a group and the group does not have a group mail address.
  • [R101118_00001]: Fixed a bug on predictive searches when they contain strings included in the word 'easyvista' (eg 'eas', 'syv', 'vista', etc.).
  • [R130327_00004]: Fixed a bug on CSV integrations when the content of a cell contains more than 2000 characters (however, the limit is 4000 characters).
  • [R140411_00001]: Fixed a bug on graphical alerts when they are set to labels containing the '+' character.
  • [R140324_00002]: Fixed a bug on the creation of new filters: some properties of the last filter displayed could be included in the new filter.
  • [R131202_00002]: Fixed a bug on reporting with parent query 'Integration log': you could not make assisted filter with a condition on the 'Start date' field.
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Last modified by Unknown User on 2017/08/29 10:03
Created by Administrator XWiki on 2016/11/17 15:52

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