ev|Service Engine - 2017 - Release Notes

Note: This is a version release document.
  • Some of the screenshots may show a slight difference compared to the release version as we constantly seek to improve design and usability until the date of release.
  • The pages on the wiki detailing these differences will be updated soon. For more up-to-date information, please check out: Open url.png Wiki News

   Open url.png  See Change Log

Email Attachments

When an email is sent from Product name - ev itsm.png, from the email menu or from a wizard, you can now systematically attach documents to the email sent. Previously only some of the email screens supported email attachment. 

When these emails are sent on an incident, a request or an action, the email attachments are also stored as documents on the Documents tab of the incident or request. 

Email Templates

Email templates support attachments. Documents manually added to an email are stored on the request. Documents attached to a template are sent with the email but are not stored against the ticket.  


The documents attached to emails and stored against an incident or a request are public.

CMDB Display Beta 2

The CMDB Graph has been totally rewritten. It is available in parallel with the standard release. This is the second release and it integrates some of the feedback provided by customers on the first beta. 

     New CMDB graph.png

  • To display graphs with this new release, add &cmdbjs=true to the URL.
  • A new feature authorizes the generation of a .PNG image based on the current display. This is another way to create a baseline of the CMDB.


New Endpoints

New endpoints are available.

Asset (Equipment / License / Contract) Catalog

  • GET  /catalog-assets
    Returns a list of asset catalog entries.
  • GET  /catalog-assets/{catalog_id}
    Returns a specified asset catalog entry.
  • GET  /assets/{asset_id}/asset-links
    Returns the list of links of an asset.
  • GET  /assets/{asset_id}/asset-links/{parent_asset_id}
    Returns a specified link of an asset.
  • POST  /assets/{asset_id}/asset-links/{parent_asset_id}
    Creates a link for a specified asset.
    Note: You can also populate Contract_row et Monthly_payment while creating the link.
  • PUT  /assets/{asset_id}/asset-links/{parent_asset_id}
    Updates a specified link of an asset.
    Note: Contract_row and Monthly_payment are the only fields that can be updated.
  • DELETE  /assets/{asset_id}/asset-links/{parent_asset_id}
    Deletes a specified link of an asset.


  • GET  /manufacturers
    Returns a list of manufacturers.
  • GET  /manufacturers/{manufacturer_id}
    Returns a specified manufacturer.


  • GET  /slas
    Returns a list of SLAs.
  • GET  /slas/{sla_id}
    Returns a specified SLA.

Incident and Request Catalogs

  • GET  /catalog-requests
    Returns a list of incident/request catalog entries (subjects).
  • GET  /catalog-requests/{catalog-request_id}
    Returns a specified incident/request catalog entry (subject).

Problem and Known Error

  • GET  /known-problems
    Returns a list of problems and known errors.
  • GET  /known-problems/{known-problem_id}
    Returns a specified problem or known error.

Configuration Item (CI)

  • GET  /configuration-items/{parent_ci_id}/item-links/
    Returns the list of all links of a CI.
    Note: max_depth limits the number of link level.
  • GET  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
    Returns a specified link of a CI.
  • POST  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
    Creates a link for a specified CI.
    Note: blocking is mandatory and has to be set either to True of False.
  • PUT  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
    Updates a link of a specified CI.
    Note: relation_type et blocking are the only fields that can be updated.
  • DELETE  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
    Deletes a link of a specified CI.

New Fields

Certain resources are now returning more fields. Mostly key fields.

  • {your_server}: Server URL
             Example documentation icon EN.png  https://your_company.easyvista.com 
  • {your_account}: Product name - ev itsm.png account
             Example documentation icon EN.png  50004:  Production ; 50005: Sandbox

     New ID Information.png

Search Enhancements

Search now supports like parameter with multiple joker on all the API resources.

Example documentation icon EN.png  Search all the employees named Tanner with equipment containing *ON*  ==>  poseidon, Hyperion, ...

          /assets?search=employee.last_name~"Tanner, *",asset_tag~"*ON*"

Syntaxe (filter)

  • For a strict search, use the character : (colon).
  • For a like search, use the character  ~ (tilde) and * (star) as substitution character.
  • If you search on a field of the main resource it is not necessary to have a prefix.
            Example documentation icon EN.png  /assets?search=asset_tag~"*ON*"
  • If you search on a field that is not part of the main resource it is necessary to have a prefix.
            Example documentation icon EN.png  /assets?search=employee.last_name~"Tanner, *"


Document Deletion

Purge now deletes all the documents on the server to use less disk space.

Default Activation

The Next Calculation Date field is not mandatory anymore. You can create a purge and activate it later. 

Warning Message

Purge has a more detailed warning message with the volume of items purged it it was activated immediately.
         Purge Message.png

Last modified by Christine Daussac on 2018/11/16 18:38
Created by Administrator XWiki on 2017/12/08 10:05


Recent Updates

Haven't been here in a while? Here's what changed recently:

-   Product name - ev itsm.png
-   Product name - ev sas.png

Interesting Content

How to Automate Integration
Add a Shortcut to an App
Quick Dashboard
Full text search - Stop Words

Powered by XWiki ©, EasyVista 2019