SOAP Web Service - Reopen a Ticket


UseRestInsteadOfSoap

Note: Service Manager SOAP web services are no longer maintened since the Oxygen version. You can still use them but we recommend that you use the Service Manager REST API to take advantage of the latest enhancements and features.

Open url.png See Reopen a ticket method of the Service Manager REST API.

EZV_RestartRequest 

Notes

List of parameters

Mandatory parameters

You must enter the parameters below.

Object Type Description / Example
account string Service Manager account used.
example 50004: Production base ; 50005: Sandbox base
login, pass string Login / password used to connect to Service Manager.
rfc_number, request_id, external_reference string Number and/or identifier of the ticket in Service Manager / Identifier of the ticket assigned by an external application.
  • You must enter one of the parameters to search for the ticket.
  • Parameters are processed in this priority order by the search algorithm.

Optional parameters

Object Type Description / Example
comment string Description about the reopening of the ticket.

Description of the actions carried out

1. A reopening action for the ticket is created.

2. Timers are restarded.

Return codes for the web service

Code Error Corrective action
1 Request processed successfully
-1 Database not found Check that the account parameter matches a Service Manager account.
-2 Unable to connect to Service Manager Check and correct the login and pass parameters.
-3 Invalid entry parameter Check and correct the entry parameters. Check you have entered all the mandatory parameters.
-4 Ticket clôturé. Il ne peut donc pas être traité. Check you have select the correct ticket using the rfc_number and/or external_reference parameters.
-5 Ticket not suspended Check you have select the correct ticket using the rfc_number and/or external_reference parameters.
-22 Maximum number of connections have been reached Check that your profile defined on the Service Manager account authorizes the execution of the action requested to the web service.
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Last modified by Unknown User on 2021/12/22 15:39
Created by Administrator XWiki on 2013/03/25 18:24

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