EV Reach Remote Control Tools - Chat and Push Messages

Last modified on 2023/07/12 14:02

EV Reach Remote Control software offers collaborative tools that allow operators to chat with a desktop or a laptop user, and other sysadmins or engineers. The Remote control operators can send Chat and Push notifications when they need more information to solve a technical issue.

Starting EV Reach Chat Sessions

Initiate Chat sessions while in or out of a remote control session.

Starting chat sessions during a remote control session

Go to the Controls tab in the Command Bar and click the Chat button.

image149-1.png

Starting chat sessions from the favorites menu

Right click any computer in your Favorites list and select Chat.

image150-1.png

From Administration & Diagnostics

2017-11-22_12-39-37.png

Discussion Invitation

The operator can establish a discussion topic to define the issues that will be discussed. By default, the signature is the operators Active Directory display name.

image151-1.png

Chat Controls

image152-1.png

EV Reach Chat has the following controls:

  • Invite More People- Use this option to invite other EV Reach Operators or even other users. Initiations are done by computer name.
  • Members- Use the members list to remove users from the chat session.
  • Use [Enter] to send a message / [Ctrl + Enter] for a line feed - Choose how you wish to send messages.
  • Send sound notification- Send a sound notification to alert the chat members.
  • Take over the remote machine- Initiate a remote control session to the target users workstation
  • Open the Task Manager- Open the EV Reach Advanced Task Manager focused on the target user’s workstation.

Message Templates

Create and save message templates for commonly used responses.

Saving message templates

Type your message in the Message box

Click

image153-2.png

 to add the message as a template

Retrieving and sending messages templates

Click 

image154-2.png

 and select the message you wish to send then click Send

image155-1.png

Sending one-way push notifications

Use push notifications to send text alerts to your users.

Creating new Push Notifications

Go to the Controls tab in the Command Bar and click the Send Message button.

image156-1.png

Sending push notifications from the favorites menu

Right-click any computer in your Favorites list and select Send Message.

image157-1.png

From Administration & Diagnostics

2017-11-22_12-39-38.png

Popup Message Options Window

The Popup Message window will allow you to add or remove recipients of the message.

image158-1.png

Message Templates

Create and save message templates for commonly used messages.

Saving message templates

Type your message in the Message box

Click 

image153-3.png

 to add the message as a template

Retrieving and sending messages templates

Click

image154-3.png

 and select the message you wish to send then click Send

Tags:
Powered by XWiki © EasyVista 2024