EV Reach Remote Control - Shadowing Sessions

Last modified on 2023/07/12 14:02

Use EV Reach RC to connect to any terminal server based connection. This includes RDP, RDS or Citrix XenApp session. Shadowing allows you to share the same session as the user, see what the user sees, and assist with applications or session specific issues.

Pre-requisites for Session Shadowing

To shadow sessions with EV Reach, the EV Reach Client must be installed on any server that hosts logon session. For RDS environments, this will be the Remote Desktop Session Host (RDSH) servers. In XenApp environments, this will be the Presentation servers.

See Find out more.

Accessing a RDS User Desktop Session or App

To access a RDS user desktop session or application session, initiate a remote control session to the Microsoft TS or Citrix server hosting the session. EV Reach automatically detects if multiple user sessions is hosted by a server, in which case the User Session Selection window is displayed:

Reach_Console_RC_Shadowing.png

Select the session to shadow by clicking on it.

Use fastConnect to find logon sessions

If virtual desktop sessions are distributed via a farm of servers, and the server hosting a user session is not known, you can query the user's RDS session via the user name using EV Reach fastConnect technology.

EV Reach fastConnect can tell you where any user is logged in. This will include any RDSH server or Presentation server that has the EV Reach Client installed.

See Find out more.

Switching User Sessions

Once you are shadowing a user session, use the session information bar to view session information:

image12-1.png

Click the User session information link to return to the main user session selection screen for that server and select another user session.

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