EV Reach Remote Control - Overview

Last modified on 2024/03/21 11:00

EV Reach's Remote Control offers system administration and collaborative tools so IT departments can solve technical issues remotely. The Remote Control features a Task manager, a Command prompt, a File manager, a Chat system, Screen capture and video recording, Power management, Windows Auto-Login.

EV Reach Task Manager

The EV Reach Task Manager provides additional functionality not found in the native Windows Task Manager.

See Find out more.


EV Reach Remote Command

The EV Reach Remote Command console feature provides a command prompt access to any remote machine. The console can be started as the administrator or as the remote user.

See Find out more.


The File Manager

View, send and receive files from the remote file system with the File Manager.

See Find out more.


Chat and Push Messages

Stay connected with your users through EV Reach Chat and Push Notifications.

See Find out more.


Audio Chat

Initiate a VoIP chat session through a remote control session. This feature requires a microphone and speaker on both the admin and remote client side.

To activate an Audio Chat session, click the Audio Chat button in the Connection Controls ribbon:


The remote client will get a prompt to accept the voice call:


Once the remote user accepts the call a static window will appear on the user's end, notifying them of the active call in place:


Power Options

The Power Options dashboard is an at-a-glance screen that provides a complete status of the workstation with added actions like reboot to safe mode and logging a user off.

See Find out more.


Screen Capture

Use EV Reach RC to record, take a screenshot, or print the screen.

Screen capturing tools

Access the screen capturing tools in the Tools tab of the Command Bar while in a remote control session.


Screen Recording

EV Reach RC can record a remote control session to AVI or MOV format.

Accessing Video Settings

Click the Record drop-down button 


 or go to Settings --> Video Capture Settings


The following settings are available:

  • Output Quality- This changes the output resolution of the video
  • Maximum frames per second- This will determine how many samples will be taken in one second
  • Scale Output- This setting changes the aspect ratio of the video
  • Open the video folder when completed- This setting will open the folder where the video is saved when the recording is completed

Starting a recording

There are three options for starting a recording:

Click Record button in the Tools tab on the Command Bar.


Right click a computer thumbnail in the Monitoring View.

See Find out more.


Saving a Recording

You can save video recordings in WebM/VP8m, AVI, MP4/H.264, MKV/H.264.


Monitoring and stopping video recording

This icon will appear in the status bar when a recording is in progress


Click the recording button to show a list of in progress recording and click on a recording to stop it


The video will be saved in the location specified.


Use the Screenshots button to take a quick picture of the screen and save it to JPEG, PNG or BMP format


Screen Printing

Print a screenshot quickly with Print button


Windows Auto-Login

Windows Auto Admin Login is a Windows feature that allows an administrator to specify an account to automatically log in as. This is useful for administrative tasks that require automation, large lab environments or kiosk-based workstations. EV Reach RC allows you to access the Auto Admin settings and change them.

Accessing Auto Admin Login settings

Auto Admin Login can be accessed from 2 locations

Power Options Dashboard

Use the Logoff User drop-down click Manage Auto Login. See the section Power Options.


Power Options drop down menu

Use the Power Options drop down menu in the Tools tab of the Command Bar and select Configure Auto Login


Auto Login Configuration

Select the Turn Windows Automatic Login ON box to reveal the settings.


The settings include

  • User Name- This is the account that the system will use to automatically log in
  • Password- This is the password to the account that the system will use to automatically log in
  • Force Auto Login after Logoff- If the system is logged off, Windows will automatically log back in

Note: Windows Auto Login stores the password in clear text in the registry.

Created on 2023/07/12 14:02
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