EV Reach Console - Incident Management - Mapping Custom Incident States
Last modified on 2023/07/12 14:02
Contents
EV Reach Incident Management Integration has 6 main categories for issue states. You may wish to customize these states to fit your current incident management platform states
| New | A new issue that has not been worked on. |
| Started | An issue that is being worked on. |
| On Hold | An issue that has been paused. The timer will not run. |
| Resolved | An incident that has a resolution. |
| Rejected | An incident that is no longer needed. |
| Closed | An incident that has been closed |
| Canceled | An incident that is no longer valid. |
The Configure States screen can be accessed in the incident management toolbar or under General Settings --> Incident Management, under the Application Tab.
Using the ADD button, EV Reach will query all available states from your current Incident Management provider and allow you to choose them for a specific mapping. You may also type any here manually.
You can map any number of states to a EV Reach Incident State. When the mapping is complete, all cases with a specific status will match the EV Reach icon for that status.
