EV Observe - Overview

Last modified on 2022/08/11 19:15

EV Observe is a SaaS-based or on-premises agentless monitoring solution intended for IT directors, IT departments and production managers. 

It provides predictive decisional monitoring for the entire information system (IS), from infrastructure, network, system and applications to business services, using a catalog of controls that is constantly enriched with new functionalities.

  • The monitoring and reporting of service availability and performance, as well as the associated hardware and virtual infrastructure (SLA) are performed in real time in order to ensure the continuity of production activities for which the information system is a core component.
  • AIOps processing (Artificial Intelligence for IT Operations) combining both artificial intelligence and big data enables you to automate the detection and resolution of incidents before alerts are triggered.

Operating principle

Display Steps
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  • (1) Each Box is deployed close to the IT assets to be monitored and collects all monitored data (metrics and indicators) from information system hosts, such as servers and routers, at regular intervals. Note: The EV Observe solution is applicable to a multi-customer or multi-site context.
  • (2) The collected data is compared with thresholds and business rules. As soon as a change in status is detected, the alert system will send a notification (e.g. email or SMS) from the Box based on the rules configured.
  • (3) Monitored data is retrieved by the platform via a VPN tunnel. Note: This flow is also used to send platform configuration updates to the Box.
  • (4) Monitored data is stored on the platform. It is consolidated (average and peak hour calculations) and then aggregated in user services for the different hosts and controls that enable a given service to run smoothly, e.g. Internet access, software availability, etc.
  • (5) The data can then be retrieved in different formats in the Web application, e.g. dashboards, reports, lists with filters. These can then be used by EV Observe users.

Main uses of the EV Observe solution

  • Configure: This is used to set up monitoring for new hosts and their associated controls.
  • Operate: This is used to track the health status of the monitored IT assets, as well as perform analyses and corrective actions.
  • Administer: This is used to manage user rights and advanced configuration parameters.
  • Communicate: This is used to view dashboards and share them with the Service Desk, software managers, General Management and end customers.

Main functionalities

Configure

Several functionalities can be used to facilitate the configuration of hosts and the associated controls.

  • Bulk import and update: These functionalities are used to manipulate large volumes of data from different sites or customers using CSV files that can be exported and imported via the interface.
  • Wide range of REST APIs: REST APIs are the building blocks of automation and are used by an orchestrator or other third-party software in managing EV Observe for commissioning purposes.
  • Mass modification in lists: This functionality can be used for ongoing operations without exiting the interface, such as the modification of notification timeslots.
  • Discovery and change detection: These functionalities are used to set up monitoring for a large volume of IT assets using discovery combined with the use of templates.

Operate

This is used to display and monitor the service health indicators of the information system using dependency charts, and in the event of alerts, run an analysis and perform corrective actions.
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  • User services: These are used to monitor the state of the IS using macro-indicators with aggregated data from different hosts and controls that enable a given service to run smoothly, e.g. Internet access, software availability, etc.
  • Preventive maintenance: This tool is used to exclude false positives by informing the alert system when maintenance operations are scheduled to run so that this unavailability is ignored. This prevents the saturation of dashboards and the triggering of excessive alert notifications, and improves accuracy in SLA (Service Level Agreement) calculations.
  • Creation of incidents in an ITSM solution such as Service Manager) in any dashboard: This tool is used to create an incident for an alert using preloaded fields, and to monitor its progress in real time in the monitoring window.
  • Mobile application: This is used to view the state of IT assets in real time and perform actions on ticket acknowledgment and alerts.

Alert

Several notification channels are used for sending alerts on the service health status of the information system. You can combine different notification channels depending on the type of IT asset, the criticality of the device or the severity of the alert.

  • Email
  • SMS
  • Voice SMS
  • Mobile push notification
  • Teams

Communicate

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The reporting of indicators is used to communicate information on the performance and availability of the information system. This is done in two ways.

  • Using business dashboards or Dataviz: You can customize these dashboards and share them using a link that does not require user authentication. These are intended for the Service Desk, software managers, General Management and end customers.
  • Using easily understandable summarized reports: These reports include SLA reports and capacity reports. They are intended for executive committees and operational departments.
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