EV Observe - Overview

Last modified on 2023/11/28 14:21

Contents

Operating principle
Main uses of the EV Observe solution
Main functionalities

EV Observe is a SaaS-based or on-premises agentless monitoring solution intended for IT directors, IT departments and production managers.

It provides predictive decisional monitoring for the entire information system (IS), from infrastructure, network, system and applications to business services, using a service catalog that is constantly enriched with new functionalities.

The monitoring and reporting of service availability and performance, as well as the associated hardware and virtual infrastructure (SLA) are performed in real time in order to ensure the continuity of production activities for which the information system is a core component.

AIOps processing (Artificial Intelligence for IT Operations) combining both artificial intelligence and big data enables you to automate the detection and resolution of incidents before alerts are triggered.

Operating principle

Display	Steps
	(1) Each Box is deployed close to the IT assets to be monitored and collects all monitored data (metrics and indicators) from information system hosts, such as servers and routers, at regular intervals. Note: The EV Observe solution is applicable to a multi-customer or multi-site context. (2) The collected data is compared with thresholds and business rules. As soon as a change in status is detected, the alert system will send a notification (e.g. email or SMS) from the Boxes based on the rules configured. (3) Monitored data is retrieved by the platform via a VPN tunnel. Note: This flow is also used to send platform configuration updates to the Boxes. (4) Monitored data is stored on the platform. It is consolidated (average and peak hour calculations) and then aggregated in user services for the different hosts and controls that enable a given service to run smoothly, e.g. Internet access, software availability, etc. (5) The data can then be retrieved in different formats in the Web application, e.g. dashboards, reports, lists with filters. These can then be used by EV Observe users.

Display

Steps

(1) Each Box is deployed close to the IT assets to be monitored and collects all monitored data (metrics and indicators) from information system hosts, such as servers and routers, at regular intervals. Note: The EV Observe solution is applicable to a multi-customer or multi-site context.

(2) The collected data is compared with thresholds and business rules. As soon as a change in status is detected, the alert system will send a notification (e.g. email or SMS) from the Boxes based on the rules configured.

(3) Monitored data is retrieved by the platform via a VPN tunnel. Note: This flow is also used to send platform configuration updates to the Boxes.

(4) Monitored data is stored on the platform. It is consolidated (average and peak hour calculations) and then aggregated in user services for the different hosts and controls that enable a given service to run smoothly, e.g. Internet access, software availability, etc.

(5) The data can then be retrieved in different formats in the Web application, e.g. dashboards, reports, lists with filters. These can then be used by EV Observe users.

Main uses of the EV Observe solution

Configure: This is used to set up monitoring for new hosts and their associated controls.

Operate: This is used to track the health status of the monitored IT assets, as well as perform analyses and corrective actions.

Communicate: This is used to communicate information to the General Management, the Service Desk, the operational departments, etc., on the performance and availability of the information system through Dataviz (business dashboards) and activity reports.

Administer: This is used to manage user rights and advanced configuration parameters.

Main functionalities

Configure

Overview_Configure

Several functionalities can be used to facilitate the configuration of hosts and the associated controls.

Bulk import and update: These functionalities are used to manipulate large volumes of data from different sites or customers using CSV files that can be exported and imported via the interface.

Wide range of REST APIs: REST APIs are the building blocks of automation and are used by an orchestrator or other third-party software in managing EV Observe for commissioning purposes.

Mass modification in lists: This functionality can be used for ongoing operations without exiting the interface, such as the modification of notification timeslots.

Discovery and change detection: These functionalities are used to set up monitoring for a large volume of IT assets using discovery combined with the use of templates.

EndOverview_Configure

Operate

Overview_Operate

This is used to display and monitor the service health indicators of the information system using dependency charts, and in the event of alerts, run an analysis and perform corrective actions.
Dependency graph.png

User services: These are used to monitor the state of the IS using macro-indicators with aggregated data from different hosts and controls that enable a given service to run smoothly, e.g. Internet access, software availability, etc.

Preventive maintenance: This tool is used to exclude false positives by informing the alert system when maintenance operations are scheduled to run so that this unavailability is ignored. This prevents the saturation of dashboards and the triggering of excessive alert notifications, and improves accuracy in SLA (Service Level Agreement) calculations.

Creation of incidents in an ITSM solution such as EV Service Manager in any dashboard: This tool is used to create an incident for an alert using preloaded fields, and to monitor its progress in real time in the monitoring window.

Mobile application: This is used to view the state of IT assets in real time and perform actions on ticket acknowledgment and alerts.

EndOverview_Operate

Alert

Overview_Alert

Several notification channels are used for sending alerts on the service health status of the information system. You can combine different notification channels depending on the type of IT asset, the criticality of the device or the severity of the alert.

Email
SMS
Voice SMS
Mobile push notification
Teams

EndOverview_Alert

Communicate

Overview_Communicate

The reporting of indicators is used to communicate information on the performance and availability of the information system. This is done in two ways.

Using easily understandable summarized reports: This is used to view activity reports including SLA data and capacity data. They are intended for executive committees and operational departments.
Reports include:
- Activity reports that display SLA data as well as the capacity of configuration items (CIs) present in the IT infrastructure.
- Widget reports dedicated to defining the scope of certain types of Dataviz widgets.

Using Dataviz: This is the representation of data through dynamic business dashboards. It enables you to perform monitoring in real time using EV Observe metrics. Dataviz enable you to customize business dashboards using widgets and share them using a link that does not require user authentication. These are intended for the Service Desk, software managers, General Management and end customers.

EndOverview_Communicate

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