EV Observe - Instruction URLs

Last modified on 2023/06/26 10:05

An instruction is a user-defined text or a clickable link automatically displayed when the status of a configuration item (CI) is not OK. This enables the operations team to process the incident faster and more efficiently.

  • You can specify it in hosts and services.
  • The URL link in the instruction is used to point to Web documentation containing the procedure to be followed in the event of an error.
  • You can access instructions in the Details form of the CI and in notification emails. Click the URL to open the instruction in a new Web browser tab.

Best Practice

  • Use the Modify the general information wizard or run an import to apply the same instruction to an entire group of CIs. Open url.png See the procedure

Menu access

  • Configuration
    • Host instruction: Configuration > Hosts > List > Host form > Instruction field
    • Service instruction: Configuration > Services > List > Service form > Instruction field
  • Consultation
    • Host instruction: Monitoring > Monitoring > Host form > Instruction field
    • Service instruction: Monitoring > Monitoring > Service form > Instruction field

Procedures

How to specify an instruction

Step 1: Select the company for which you want to specify the instruction

SelectCompanyInCompanyTree_Procedure

1. Go to the Web app.

2. Select the company from the company tree structure.

Notes:

  • The selected company must be associated with a Box.
  • You can create a new company. Open url.png See the procedure

    Company tree structure.png

Step 2: Specify the instruction

1. Select Configuration > Services > List or Configuration > Hosts > List in the menu.

2. Select the relevant CI (host or service).

3. Specify the Instruction field found in the General Information tab.

          Instruction.png

4. Click Apply

How to apply an instruction to an entire group of CIs

Best Practice icon.png  You can also run an import. Open url.png See the procedure

Step 1: Select the company for which you want to apply the instruction

SelectCompanyInCompanyTree_Procedure

1. Go to the Web app.

2. Select the company from the company tree structure.

Notes:

  • The selected company must be associated with a Box.
  • You can create a new company. Open url.png See the procedure

    Company tree structure.png

Step 2: Apply the instruction to an entire group of CIs

1. Select Configuration > Services > List or Configuration > Hosts > List in the menu.

2. Select the CIs where you want to apply the instruction.

3. Click More in the toolbar and select the Modify the general information wizard.

          Mass update for instruction - Wizard.png

4. Specify the information for the instruction.

          Mass update for instruction - Field.png

5. Click Apply.

The instruction will be applied to all of the selected CIs.
 

Step 3: Generate the Box to ensure the new instruction is taken into account

1. Generate the configuration of the Box by selecting Configuration > General > Loading in the menu.

The new instruction in the selected CIs will be taken into account by the Box.

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