EV Observe - Direct Access Links to a Host or a Service

Last modified on 2022/11/17 10:09

Direct links are used to point directly to the Details form of a host or service.

  • A specific icon in the title bar of the Details form enables you to generate and copy the link to the clipboard.
  • When users click the link, their Web browser will display the Details form of the host/service.
  • You can insert the link in notification emails and action templates using product variables or Nagios macros.

Examples

  • Share the direct link to the Details form of a host/service in a notification email, ITSM or hypervisor
  • Send the direct link of a host/service affected by an incident to the Support team via Teams or Slack to enable quick access to the corresponding Details form and speed up the analysis and resolution of the issue

Notes

  • Only users logged in to the EV Observe platform can access the Details form of a host/service via its direct link.
    • Users must have the authorized profiles in order to be able to access the form and the corresponding configuration window.
  • You can open the Details form of a host/service in the Monitoring menu or via a dashboard in the Dataviz menu.
  • Direct links are generated in the following format.
    • {platform_url}: URL of the EV Observe platform
    • {company_id}: ID of the company
    • {host_id}: ID of the host whose direct link you want to generate
    • {service_id}: ID of the service whose direct link you want to generate

https://{platform_url}/main.php?idcompany={company_id}#hostId={host_id}&serviceId={service_id}

      example

  • Direct link to the Azure Cloud host

https://demo.servicenav.io/main.php?idcompany=1&p=10299#hostId=2076

  • Direct link to the MS-MSSQL service monitored on the Azure Cloud host

https://demo.servicenav.io/main.php?idcompany=1&p=10299#hostId=2076&serviceId=14129

Best Practice

  • Modify the default URL of the EV Observe platform (servicenav.io) based on the value of your environment. Open url.png See the procedure (Note: Only for users with the platform administrator profile)

Procedures

Step 1: Generate the direct link

1. Open the Details form of the host/service whose direct link you want to generate.

  • You can select Monitoring > Monitoring in the menu and click the relevant host/service.
  • You can also select the Dataviz menu to display a dashboard and click the relevant host/service. 

2. Click Direct access link icon.png in the title bar of the form.

         Direct access link.png

The direct link to the Details form of the host/service will be generated and copied to the clipboard.
 

Step 2: Share the direct link

1. Create an email or open your communication tool.

2. Paste the direct link that you generated.

Users who receive the direct link can click it to open the Details form of the host/service, provided they are logged in to the platform.

Note: Only for users with the platform administrator profile

1. Select Administration > Application > Styles in the menu.

2. Select the Web Application tab.

          Direct access link - Theme URL platform.png

3. Specify the URL of your EV Observe platform in the Platform URL field.

example    URL = mycompany.monitoring.com

4. Click Apply.

The new URL will be added to the start of every direct link.

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