Direct links are used to point directly to the Details form of a configuration item (CI) (host/service).

• You can generate the link using a specific icon in the title bar of the Details form of each CI.
• When users click the link, their Web browser will display the Details form of the CI.
• You can insert the link in notification emails and action templates using product variables or Nagios macros.

Examples

• Share the direct link to the Details form of the Azure Cloud host in a notification email, ITSM or hypervisor

• Send the direct link of the MS-MSSQL service affected by an incident to the Support team via Teams or Slack to enable quick access to the corresponding Details form and speed up the analysis and resolution of the issue

Notes

• Only users logged in to the EV Observe platform can access the Details form of a CI (host/service) via its direct link.
  • Users must have the authorized profiles in order to be able to access the configuration form.

• You can open the Details form of a CI in the Monitoring menu or via a [Dataviz>>doc:Documentation.EV Observe - All Menus.EV Observe - Communicate Overview.EV Observe - Dataviz.WebHome]].

• Direct links are generated in the following format.
  • {platform_url}: URL of the EV Observe platform
  • {company_id}: ID of the company
  • {host_id}: ID of the host whose direct link you want to generate
  • {service_id}: ID of the service whose direct link you want to generate

Best Practice

• Modify the default URL of the EV Observe platform (servicenav.io) based on the value of your environment.  See the procedure (Note: Only for users with the platform administrator profile)

Procedures

How to share a direct link

Step 1: Generate the direct link

1. Open the Details form of the configuration item (CI) (host/service) whose direct link you want to generate.

• You can select Monitoring > Monitoring in the menu and click the relevant CI.
• You can also select the Dataviz menu to display a dashboard and click the relevant CI.

2. Click  in the title bar of the form.

The direct link to the Details form of the CI will be generated and copied to the clipboard.
 

Step 2: Share the direct link

1. Create an email or open your communication tool.

2. Paste the direct link that you generated.

Users who receive the direct link can click it to open the Details form of the CI (host/service), provided they are logged in to the platform.

How to modify the URL of the EV Observe platform in the direct link

1. Select Administration > Application > Styles in the menu.

2. Select the Web Application tab.

3. Specify the URL of your EV Observe platform in the Platform URL field.

4. Click Apply.

The new URL will be added to the start of every direct link.