EV Observe - Configure Companies and Sites

Last modified on 2022/08/11 19:15

Companies and sites are managed in a tree structure. Each organization defined in this tree structure can be:

  • An IT Service customer: Monitoring of information system components for this company is carried out by a EV Observe-certified partner. The configuration is defined by the partner, e.g. contacts, contact groups, periods, etc. and will appear in the company's configuration.
  • A solution customer: This company carries out the monitoring of its own information system components autonomously. The configuration is defined by a EV Observe-certified partner but will not appear in the company's configuration.
  • A site associated with a company or another site. The configuration is defined by the parent site.
     

Monitoring rules

  • The location of a Box in the tree structure of companies and sites will determine its capacity for monitoring hosts.
  • A host can be monitored by a Box if it is located at the same level as the host in the tree structure of companies and sites.
  • Host monitoring/configuration users and the Box must respectively be associated with companies located at the same level within the tree structure of companies and sites.

Notes

  • There is no limit to the number of levels in the tree structure of companies and sites.
  • The root is the parent site of the user.
  • Based on the principle of inheritance, when you define configuration items at a given level within the tree structure of companies and sites, the configuration of all hosts, services and user services in the lower levels of the tree structure will inherit these configuration items.
    • The following components must be defined at the highest level so that all lower levels will inherit the centralized configuration: service templates, monitoring accounts, control periods, availability periods, notification periods, contacts and contact groups.
    • The sites in a company will inherit the company mode, i.e. IT Service customer or solution customer.
  • You can change the company mode as long as no host has been created for the company or its sites.

Menu access

Organization > Sites

Screens description

          Companies and sites.png

General information

Company name: Name of the customer company.

Company Public IP: Public IP address of the customer company.

Code: Automatically assigned unique key of the customer company.

VIP: Used to indicate if the customer company is a VIP (value Yes).

Zip Code, City, Address: Location of the customer company.

Sender email: Email address from which monitoring notifications on user services are sent.

Telephone: Phone number of the customer company.

Mode: Used to indicate if the customer company is an IT Service customer (value Yes) or it is a solution customer performing its own monitoring (value No).

  • This field is hidden for parent sites.

ID: Automatically assigned unique ID of the customer company.

Path: Path of the customer company in the tree structure of companies and sites.

  • You should separate hierarchy levels using the exclamation mark ().

example  My Company ! Liverpool ! Parcel Co

         Company tree structure example.png

Customers

List of customer companies associated with the company selected in the top half of the screen.

Sites

List of sites associated with the company selected in the top half of the screen.

Procedures

How to create an IT Service customer or solution customer

1. Select Organization > Sites.

2. Expand the tree structure of companies and sites and select the root.

         Company tree structure.png

The form of the company located at the root of the tree structure will appear.

3. Select the Customers tab.

4. Click Add.

5. Specify the information on the new company.

  • Select the IT Service option or the Solution option in the Mode field.
  • Specify the location of the company.
    • You can select the Address option in the Location field and specify the Zip Code, City and Address fields.
    • You can select the GPS option in the Location field and enter the latitude and longitude.

Best Practice icon.png  You can enter the city and the address and then move the marker Google map icon.png on the map to indicate its exact location. The latitude and longitude will automatically be specified.

6. Click Apply.

The company will be created. It will be added to the tree structure of companies and sites, just below the root.

How to create a site

1. Select Organization > Sites.

2. Expand the tree structure of companies and sites and select the parent company or site of the new site.

3. Select the Sites tab.

4. Click Add.

5. Enter the information on the new site.

6. Click Apply.

The site will be created. It will be added to the tree structure of companies and sites, just below the parent company or site.

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