The reporting of indicators is used to communicate information on the performance and availability of the information system. This is done in two ways.

• Using easily understandable summarized reports: This is used to view activity reports including SLA data and capacity data. They are intended for executive committees and operational departments.
  Reports include:
  • Activity reports that display SLA data as well as the capacity of configuration items (CIs) present in the IT infrastructure.
  • Widget reports dedicated to defining the scope of certain types of Dataviz widgets.

• Using Dataviz: This is the representation of data through dynamic business dashboards. It enables you to perform monitoring in real time using EV Observe metrics. Dataviz enable you to customize business dashboards using widgets and share them using a link that does not require user authentication. These are intended for the Service Desk, software managers, General Management and end customers.