EV Observe - Use Exchange 2013 Service Templates

Last modified on 2023/12/20 14:33

Microsoft Exchange Server 2013 is Microsoft's email, calendaring, contact, scheduling and collaboration platform. Its architecture is made up of two basic building blocks:

  • A Database Availability Group (DAG) that groups up to 16 Mailbox servers.
  • A set of Client Access Servers (CAS) for managing all client connection requests to Exchange 2013.
     

You can use the Box to collect information on Exchange 2013 hosts using dedicated service templates.
  Open url.png See the service template catalog

Notes

  • You should apply the relevant service template based on the architecture deployed.

Monitoring of different components

General monitoring

Set up monitoring for all physical and virtual servers by applying the service templates below based on your configuration. The service templates are used to determine if the host is UP or DOWN. They are also used to analyze CPU, RAM and SWAP usage, as well as disk I/O.

Best Practice icon.png  Use discovery to set up monitoring for disk partitions and network interfaces.

  • System-Windows 2003
  • System-Windows 2008
  • System-Windows 2012
  • System-Windows 2016
  • System-Windows 2019

Monitoring of Client Access Servers (CAS)

Connection to a virtual IP or VIP

Apply the following service templates.

  • Web > HTTP_HTTPS
  • Any equipment > TCP-Port to monitor the following ports:
    • IMAP4 clients (143-993)
    • POP3 clients (110-995)
    • authenticated SMTP clients (587)
    • SMTP (25)
    • HTTP (80)
    • Front-end transport service (717)
       

Exchange Services on Client Access Servers

Apply the Windows > MS-WIN-ServicesList-Started service template and monitor the startup of services grouped by their impact, i.e. Blocking or Degrading.

  • Services whose impact is Blocking:
    • MSExchangeADTopology
    • MSExchangeDiagnostics
    • MSExchangeFrontEndTransport
    • MSExchangeServiceHost
  • Services whose impact is Degraded:
    • MSExchangeHM
    • MSExchangeIMAP4
    • MSExchangePOP3
    • HostControllerService
    • MSExchangeUMCR
       

Exchange performance on Client Access Servers

Apply the following Exchange service templates.

  These service templates are all compatible with Exchange 2013, regardless of how they are called.

  • MS-EXCHANGE2013-QUEUE-LENGTH
  • MS-EXCHANGE2007_2010-ADAccess
  • MS-EXCHANGE2007-SMTP-MSGS-RECEIVED
  • MS-EXCHANGE2007-SMTP-MSGS-SENT
  • MS-Exchange-Certificate-Expiration

Monitoring of Exchange services on Transport Edge servers

Apply the Windows > MS-WIN-ServicesList-Started service template and monitor the startup of services grouped by their impact, i.e. Blocking or Degrading.

  • Services whose impact is Blocking:
    • ADAM_MSExchange
    • MSExchangeDiagnostics
  • Services whose impact is Degraded:
    • MSExchangeAntispamUpdate
    • MSExchangeEdgeCredential
    • MSExchangeHM
    • MSExchangeServiceHost
    • MSExchangeTransport
    • MSExchangeTransportLogSearch

Monitoring of the Database Availability Group (DAG)

Connection to Exchange MBX servers

Apply the following service template to monitor the HTTP port (80).

  • Any equipment > TCP-Port
     

Exchange services on MBX servers

Apply the Windows > MS-WIN-ServicesList-Started service template and monitor the startup of services grouped by their impact, i.e. Blocking or Degrading.

  • Services whose impact is Blocking:
    • MSExchangeADTopology
    • MSExchangeDagMgmt
    • MSExchangeDiagnostics
    • MSExchangeMailboxReplication
    • MSExchangeDelivery
    • MSExchangeSubmission
    • MSExchangeRepl
    • MSExchangeRPC
    • MSExchangeFastSearch
    • HostControllerService
    • MSExchangeServiceHost
    • MSExchangeThrottling
  • Services whose impact is Degraded:
    • MSExchangeAntispamUpdate
    • MSExchangeEdgeSync
    • MSExchangeIMAP4BE
    • MSExchangeMailboxAssistants
    • MSExchangePOP3BE
    • WSBExchange
    • MSExchangeTransport
    • MSExchangeTransportLogSearch
    • MSExchangeUM
       

Size of Exchange databases and mailboxes on MBX servers

Apply the following Exchange service templates.

  • MS-EXCHANGE-MailboxDatabaseStatusPS
  • MS-EXCHANGE-MailboxStatusPS
     

DAG Replication on MBX servers

Apply the following Exchange service template.

  • MS-Exchange-DAG-Replication-Status
     

 Performance on Exchange MBX servers 

Apply the following Exchange service templates on the MBX servers.

  These service templates are all compatible with Exchange 2013, regardless of how they are called.

  • MS-EXCHANGE2007-MSGS-RECEIVED-BY-MS
  • MS-EXCHANGE2007-MSGS-SENT-TO-T

Monitoring of Active Directory

Access to an Active Directory directory on AD servers

Apply the following service templates.

  • Windows > MS-Active_Directory
  • OS > DNS-interne
  • OS > DNS-externe

Examples

IT Weather

  • Once monitoring is set up for the hosts and services, you can create your IT Weather. In the event of an alert, you can access the cause of your degraded email service directly.

Best Practice icon.png  Use the Diagram widget to design your Exchange email service.

          Exchange 2013 - Weather 2.png

Dashboards

Link your IT Weather with a graphic dashboard.

          Exchange 2013 - Dashboard.png

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