EV Observe - Use Citrix Service Templates
- Notes
- Monitoring of different components
- General monitoring
- Monitoring of Delivery Controller or Director servers
- Monitoring of databases
- Monitoring of Citrix Virtual Delivery Agent (VDA)
- Monitoring of Citrix StoreFront
- Monitoring of XenApp Windows
- Monitoring of license servers
- Monitoring of NetScaler Gateway
- Monitoring of Citrix XenApp and XenDesktop versions 7 and later
- Monitoring of Citrix XenApp and XenDesktop versions 5.5, 6.0 and 6.5
- Examples
Citrix offers collaboration, virtualization and networking software that facilitate remote working and the adoption of cloud services. XenApp and XenDesktop are virtualization solutions that give IT control of virtual machines, applications, licensing, and security while providing anywhere access for any device.
See Overview of XenApp and XenDesktop
You can use the Box to collect information on Citrix hosts using dedicated service templates. See the service template catalog
Notes
- To use services based on Citrix, specific prerequisites must first be met.
See the detailed procedure
Monitoring of different components
General monitoring
These templates are used to collect information on the state of health of servers in the Citrix site.
Set up monitoring for all physical and virtual servers and apply the following service templates.
RAM
- MS-WIN-RAM
- LIN-RAM
- VMware-Datacenter-VM_RAM
- VMware-ESX-VM_RAM
- VMware-ESXi-VM_RAM
CPU
- MS-WIN-Process-CPU
- CPU
- LIN-Cpu
- VMware-Datacenter-VM_CPU
- VMware-ESX-VM_CPU
- VMware-ESXi-VM_CPU
Swap
- MS-WIN-SWAP
- LIN-Swap
- VMware-Datacenter-VM_SWAP
- VMware-ESX-VM_SWAP
- VMware-ESXi-VM_SWAP
Disk space
- MS-WIN-DiskUsage
- LIN-Diskspace
- VMware-Datacenter-VM_ Diskspace
- VMware-ESX-VM_ Diskspace
- VMware-ESXi-VM_ Diskspace
Disk I/O
- MS-WIN-DiskIO
- LIN-DisksIO
- VMware-Datacenter-VM_ DisksIO-Read
- VMware-Datacenter-VM_ DisksIO-Write
- VMware-ESX-VM_ DisksIO
- VMware-ESXi-VM_ DisksIO
- MS-WIN-Counter-PercentDiskTime
- MS-WIN-Counter-CurrentDiskQueueLength
Network traffic
- Network_traffic
- LIN-Network_traffic
Monitoring of Delivery Controller or Director servers
Apply the following service templates.
- Citrix-XenApp-Session-Opening-avg
- Citrix-XenApp-Session-Opening-Max
Monitoring of databases
Apply the following service templates.
- MS-MSSQL
- MS-MSSQL-ConnexionTime
- MS-MSSQL-database-backup-age
- MS-MSSQL-database-free
Monitoring of Citrix Virtual Delivery Agent (VDA)
Check that the BrokerAgent.exe, res.exe and resop.exe processes are running correctly.
Apply the following service template on all servers where Citrix VDA is deployed.
- MS-WIN-ProcessName
Monitoring of Citrix StoreFront
Ensure the following services are running.
- Citrix Cluster Join Service
- Citrix Configuration Replication
- Citrix Credential Wallet
- Citrix Default Domain Services
- Citrix Peer Resolution Service
- Citrix Subscriptions Store
- World Wide Web Publishing Service
Apply the following service templates on the Citrix StoreFront servers.
- MS-WIN-Services_not_started
- MS-WIN-ServicesList-Started
Apply the following service template to check the state of health of the Web service.
- MS-WIN-Counter-ASP.NETRequestsQueued
Monitoring of XenApp Windows
Ensure the following services are running.
- Citrix Diagnostic Facility COM Server Service
- Citrix Environment Test Service
- Citrix Host Service
- Citrix Machine Creation Services
- Citrix Monitor Service
- Citrix StoreFront Service
Apply the following service templates on the XenApp Windows servers.
- MS-WIN-Services_not_started
- MS-WIN-ServicesList-Started
Monitoring of license servers
Ensure the following services are running.
- Citrix Licensing Service
- Citrix Licensing Support Service
- Citrix Licensing WMI
Apply the following service templates on the license servers.
- MS-WIN-Services_not_started
- MS-WIN-ServicesList-Started
Monitoring of NetScaler Gateway
Apply the following service templates on NetScaler Gateway.
- CITRIX-Netscaler-CPU
- CITRIX-Netscaler-Disks
- CITRIX-Netscaler-RAM
- CITRIX-Netscaler-VServer-State
Apply the following service template to check that NetScaler is accessible via HTTPS from the network where it is deployed as well as from a public URL used by Receiver clients, e.g. https://MyWorkspaceCitrix.com.
- HTTP_HTTPS
Monitoring of Citrix XenApp and XenDesktop versions 7 and later
Apply the following service templates.
- Citrix-XenApp-ConcurrentSessions
- Citrix-XenApp-Session-Opening-avg
- Citrix-XenApp-Session-Opening-Max
Monitoring of Citrix XenApp and XenDesktop versions 5.5, 6.0 and 6.5
Apply the following service templates.
- Citrix-XenApp-Counter-ApplicationEnumerationsPersec
- Citrix-XenApp-Counter-ApplicationResolutionsPersec
- Citrix-XenApp-Counter-ApplicationResolutionTimems
- Citrix-XenApp-Counter-AverageLicenseCheckOutResponseTimems
- Citrix-XenApp-Counter-DataStoreConnectionFailure
- Citrix-XenApp-Counter-FilteredApplicationEnumerationsPersec
- Citrix-XenApp-Counter-LastRecordedLicenseCheckOutResponseTimems
- Citrix-XenApp-Counter-LicenseServerConnectionFailure
- Citrix-XenApp-Counter-NumberofbusyXMLthreads
- Citrix-XenApp-Counter-ResolutionWorkItemQueueReadyCount
- Citrix-XenApp-Counter-WorkItemQueueReadyCount
Examples
Diagram of the Citrix user service