Citrix offers collaboration, virtualization and networking software that facilitate remote working and the adoption of cloud services. XenApp and XenDesktop are virtualization solutions that give IT control of virtual machines, applications, licensing, and security while providing anywhere access for any device.

      See Overview of XenApp and XenDesktop

You can use the Box to collect information on Citrix hosts using dedicated service templates.
     See the service template catalog

Notes

• To use services based on Citrix, specific prerequisites must first be met.  See the detailed procedure

Monitoring of different components

General monitoring

These templates are used to collect information on the state of health of servers in the Citrix site.

Set up monitoring for all physical and virtual servers and apply the following service templates.

RAM

• MS-WIN-RAM
• LIN-RAM
• VMware-Datacenter-VM_RAM
• VMware-ESX-VM_RAM
• VMware-ESXi-VM_RAM
   

CPU

• MS-WIN-Process-CPU
• CPU
• LIN-Cpu
• VMware-Datacenter-VM_CPU
• VMware-ESX-VM_CPU
• VMware-ESXi-VM_CPU
   

Swap

• MS-WIN-SWAP
• LIN-Swap
• VMware-Datacenter-VM_SWAP
• VMware-ESX-VM_SWAP
• VMware-ESXi-VM_SWAP
   

Disk space

• MS-WIN-DiskUsage
• LIN-Diskspace
• VMware-Datacenter-VM_ Diskspace
• VMware-ESX-VM_ Diskspace
• VMware-ESXi-VM_ Diskspace
   

Disk I/O

• MS-WIN-DiskIO
• LIN-DisksIO
• VMware-Datacenter-VM_ DisksIO-Read
• VMware-Datacenter-VM_ DisksIO-Write
• VMware-ESX-VM_ DisksIO
• VMware-ESXi-VM_ DisksIO
• MS-WIN-Counter-PercentDiskTime
• MS-WIN-Counter-CurrentDiskQueueLength
   

Network traffic

• Network_traffic
• LIN-Network_traffic

Monitoring of Delivery Controller or Director servers

Apply the following service templates.

• Citrix-XenApp-Session-Opening-avg
• Citrix-XenApp-Session-Opening-Max

Monitoring of databases

Apply the following service templates.

• MS-MSSQL
• MS-MSSQL-ConnexionTime
• MS-MSSQL-database-backup-age
• MS-MSSQL-database-free

Monitoring of Citrix Virtual Delivery Agent (VDA)

Check that the BrokerAgent.exe, res.exe and resop.exe processes are running correctly.

Apply the following service template on all servers where Citrix VDA is deployed.

• MS-WIN-ProcessName

Monitoring of Citrix StoreFront

Ensure the following services are running.

• Citrix Cluster Join Service
• Citrix Configuration Replication
• Citrix Credential Wallet
• Citrix Default Domain Services
• Citrix Peer Resolution Service
• Citrix Subscriptions Store
• World Wide Web Publishing Service
   

Apply the following service templates on the Citrix StoreFront servers.

• MS-WIN-Services_not_started
• MS-WIN-ServicesList-Started
   

Apply the following service template to check the state of health of the Web service.

• MS-WIN-Counter-ASP.NETRequestsQueued

Monitoring of XenApp Windows

Ensure the following services are running.

• Citrix Diagnostic Facility COM Server Service
• Citrix Environment Test Service
• Citrix Host Service
• Citrix Machine Creation Services
• Citrix Monitor Service
• Citrix StoreFront Service
   

Apply the following service templates on the XenApp Windows servers.

• MS-WIN-Services_not_started
• MS-WIN-ServicesList-Started

Monitoring of license servers

Ensure the following services are running.

• Citrix Licensing Service
• Citrix Licensing Support Service
• Citrix Licensing WMI
   

Apply the following service templates on the license servers.

• MS-WIN-Services_not_started
• MS-WIN-ServicesList-Started

Monitoring of NetScaler Gateway

Apply the following service templates on NetScaler Gateway.

• CITRIX-Netscaler-CPU
• CITRIX-Netscaler-Disks
• CITRIX-Netscaler-RAM
• CITRIX-Netscaler-VServer-State
   

Apply the following service template to check that NetScaler is accessible via HTTPS from the network where it is deployed as well as from a public URL used by Receiver clients, e.g. https://MyWorkspaceCitrix.com.

• HTTP_HTTPS

Monitoring of Citrix XenApp and XenDesktop versions 7 and later

Apply the following service templates.

• Citrix-XenApp-ConcurrentSessions
• Citrix-XenApp-Session-Opening-avg
• Citrix-XenApp-Session-Opening-Max

Monitoring of Citrix XenApp and XenDesktop versions 5.5, 6.0 and 6.5

Apply the following service templates.

• Citrix-XenApp-Counter-ApplicationEnumerationsPersec
• Citrix-XenApp-Counter-ApplicationResolutionsPersec
• Citrix-XenApp-Counter-ApplicationResolutionTimems
• Citrix-XenApp-Counter-AverageLicenseCheckOutResponseTimems
• Citrix-XenApp-Counter-DataStoreConnectionFailure
• Citrix-XenApp-Counter-FilteredApplicationEnumerationsPersec
• Citrix-XenApp-Counter-LastRecordedLicenseCheckOutResponseTimems
• Citrix-XenApp-Counter-LicenseServerConnectionFailure
• Citrix-XenApp-Counter-NumberofbusyXMLthreads
• Citrix-XenApp-Counter-ResolutionWorkItemQueueReadyCount
• Citrix-XenApp-Counter-WorkItemQueueReadyCount

Examples

Diagram of the Citrix user service