Default Values


Definition

A default value is the value automatically given to a field if it is not filled when records are manually created or automatically created via data integration.

EndDefinition

Notes

  • The value is applied in Tree fields if there is no higher-level value. If there is a higher-level value, then it is inherited.
  • Fields whose values are inherited do not have a key unlike those whose values were manually specified or automatically created via data integration.

Screen description

        Default values.png

Menu access: Administration > Parameters > Default values

International    default values
Parameter Impact when default value is enabled Notes
Default Country: Applies to locations.
  • All existing locations whose country is not specified will inherit the default country.
  • Locations whose country is specified will not be modified.
  • New manually created locations will inherit the country associated with a higher level if it is specified. If not, then they will inherit the default country.
  • The country of locations created via data integration is managed in the same way as those created manually.
  • We recommend you use this parameter for companies whose sites are all located within a given country.
Default Time Zone: Applies to locations.
  • All existing locations whose time zone is not specified will inherit the default time zone.
  • Locations whose time zone is specified will not be modified.
  • New manually created locations will inherit the time zone associated with a higher level if it is specified. If not, then they will inherit the default time zone.
  • The time zone of locations created via data integration is managed in the same way as those created manually.
  • We recommend you use this parameter for companies whose sites are all located within a given time zone.
Default Language: Applies to employees.
  • All existing employees whose language is not specified will inherit the default language.
  • Employees whose language is specified will not be modified.
  • This field is mandatory and must be specified when an employee is manually created.
  • The language for employees created via data integration is the default language.
  • We recommend you use this parameter for companies whose users all speak a given language.
  • When selecting a default language, its name appears in English regardless of the language of the logged-in user.
Default Date Format: Applies to locations.
  • All existing locations whose date format is not specified will inherit the default date format.
  • Locations whose date format is specified will not be modified.
  • New manually created locations will inherit the date format associated with a higher level if it is specified. If not, then they will inherit the default date format.
  • The date format of locations created via data integration is managed in the same way as those created manually.
  • The dd/mm/yy format is used throughout the world except in the US where the date format is mm/dd/yy.
  • We recommend you use this parameter for companies that do not have any sites in the US.
Directory    default values
Parameter Impact when default value is enabled Notes
Location Manager: Applies to locations.
  • All existing locations whose manager is not specified will inherit the default manager.
  • Locations whose manager is specified will not be modified.
  • New manually created locations will inherit the manager associated with a higher level if it is specified. If not, then they will inherit the default manager.
  • The manager of locations created via data integration is managed in the same way as those created manually.
Department Manager: Applies to departments.
  • All existing departments whose manager is not specified will inherit the default manager.
  • Departments whose manager is specified will not be modified.
  • New manually created departments will inherit the manager associated with a higher level if it is specified. If not, then they will inherit the default manager.
  • The manager of departments created via data integration is managed in the same way as those created manually.
Incidents / Service Requests / Change Requests / Investment Requests / Problems / Events    default values
Parameter Impact when default value is enabled Notes
Default SLA: Applies to catalogs.
  • All existing catalog entries whose SLA is not specified will inherit the default SLA.
  • Catalog entries whose SLA is specified will not be modified.
  • New manually created catalog entries will inherit the SLA associated with a higher level if it is specified. If not, then they will inherit the default SLA.
  • The SLA of catalog entries created via data integration is managed in the same way as those created manually.
Default Workflow: Applies to catalogs.
  • All existing catalog entries whose workflow is not specified will inherit the default workflow.
  • Catalog entries whose workflow is specified will not be modified.
  • New manually created catalog entries will inherit the workflow associated with a higher level if it is specified. If not, then they will inherit the default workflow.
  • The workflow of catalog entries created via data integration is managed in the same way as those created manually.
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Last modified by Unknown User on 2019/06/14 14:05
Created by Administrator XWiki on 2017/04/03 14:52
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