Customize ev|Service Engine Accounts

Different platform accounts

Each Product name - ev itsm.png platform contains three different accounts:

  • Account 40000: Test case database containing fake but consistent data on users, equipment, catalogs, projects, etc. This is used to perform tests, conduct training and run demos using the standard configuration and to check the behavior of wizards and processes.
  • Account 50004: Production database containing actual data used on a daily basis by users.
  • Account 50005: Sandbox database. This is a copy of the production database and is used to run tests without affecting the production database or logged-in users.

       ev itsm Accounts.png

Each of the accounts contains three CSS stylesheets. Open url.png See the description.

  • "optimized.css" stylesheet: Used to view the entire CSS stylesheet in a structured way.
  • "optimized.min.css" stylesheet: Contains the same data as the "optimized.css" stylesheet but in a more compact format. This ensures that it will be read faster by Product name - ev itsm.png for optimal performance when displaying pages.
  • "customer_optimized.css" stylesheet: A stylesheet that can be customized by customers who want to modify the Product name - ev itsm.png graphic interface, i.e. colors and text in the login page, menus, Home page, etc.


  • You cannot undo the copying of the sandbox database to the production database. You must first ensure that the entire configuration of the sandbox database has been correctly copied to the production database, otherwise it will be lost.
  • Any modification that has not been validated in the test account may have a significant impact on Product name - ev itsm.png, especially for integrations, workflows, business rules and alerts that perform batch updates.

Best Practice big icon.pngBest practice

  • Before implementing processes and configurations in the production database, you must validate them in the sandbox database.
  • You should copy the production database to the sandbox database on a regular basis so that the sandbox database contains up-to-date production data.
  • The three platform accounts are affected each time a new Product name - ev itsm.png version is installed. If you want to test the new functionalities of a version before using them in the production environment, you should install a second platform. To do so, please contact your Logo - EasyVista.png consultant.
             ev itsm Two platforms.png

Definition of a style guide for each account

Each Product name - ev itsm.png account can have its own style guide using a CSS stylesheet.

  • Data is found in the "easyvista/www/Styles" folder. Note: You must have one folder for each environment or for each style guide.
  • Data on the graphic interface is stored in the A_STYLE table in the EVO_ADMIN schema.
    • RELATIVE_PATH field: Name of the folder containing the CSS stylesheet and other graphic resources for the interface belonging to an account. This value refers to a folder stored in the "easyvista/www/Styles" folder.
    • STYLE_ID field: This is automatically generated when an additional row is created.
  • A_COMPANY table: To modify the style guide of an Product name - ev itsm.png account, copy and paste the STYLE_ID value found in the A_STYLE table.

Example documentation icon EN.png  Two different style guides

  • A_STYLE table:
    • Default style guide, points to the "easyvista/www/Styles/Easyvista_Prod" folder.
    • Sandbox style guide, points to the "easyvista/www/Styles/Easyvista_SandBox" folder.
  • A_COMPANY table:
    • The production database (account 50004) and test database (account 40000) use the default style guide.
    • The sandbox database (account 50005) uses the sandbox style guide.

Procedure: How to customize the login page

       Fundamentals - Connexion page.png

Force a default account

1. In the "easyvista/www/login_saas" folder, copy "index_prod.html" and "index_sandbox.html" and paste them in the "easyvista/www" folder.

2. Open the following pages, "http(s)://<EasyVista platform name>/index_prod.html" and "http(s)://<EasyVista platform name>/index_sandbox.html", to access the production database and sandbox database login pages (with the Account field hidden).

3. To force an account by default, modify the "httpd.conf" file found in the "conf" folder where Apache was installed.

4. Restart Apache services to integrate the modifications.

Example documentation icon EN.png  Configuration of the DirectoryIndex section in the "httpd.conf" file


      <IfModule dir_module>
            DirectoryIndex index.html index.php


      <IfModule dir_module>
            DirectoryIndex index_prod.html

Note: Images are stored by default in the "easyvista/www/login" folder.

1. To modify the standard logo in "http(s)://<EasyVista platform name>/index.php":

  • Go to the "easyvista/www/login" folder.
  • Replace the image called "logo_ezv.png" by your own logo.

2. To customize the logo based on the Product name - ev itsm.png account:

  • Modify row 16 in the following pages, "login_prod.html" and "login_sndbox.html".
    ,logo:'<img src="/Styles/CLIENT_1/login/logo_prod.png" border="0">'

  Example documentation icon EN.png

  • In the production database, display "logo_prod.png" ==> "index_prod.html"
    ,logo:'<img src="/login/logo_prod.png" border="0">'
  •  In the sandbox database, display "logo_sandbox.png" ==> "index_sandbox.html"
    ,logo:'<img src="/login/logo_sandbox.png" border="0">'

Modify graphic elements

You can modify the graphic elements present in the login page using the CSS stylesheet, e.g. text colors, borders and their width, buttons and their height and width, etc.

Each Product name - ev itsm.png account has its own stylesheet. You can therefore modify the graphic elements for each login page.

Last modified by Unknown User on 2018/11/16 19:04
Created by Administrator XWiki on 2014/02/07 16:30


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