Custom Widgets Dictionary


This page discribes the main Custom Widgets delivered by EasyVista.
When you use a Custom Widget, the related data sources are automatically created. Check that they are well formed (all parameters correctly set).

  • The data sources are all based on the EasyVista alias which you should normally see in the Connector parameter.
  • The Product name - ev itsm.png standard configuration was used as much as possible, but for some Custom Widgets an extended view was created whose export file is available for dowload in the related Custom Widget paragraph:
    • Import the downloaded file in Product name - ev itsm.png, logout/login to Product name - ev sas.png to make sure the newly imported view is visible.
    • If you prefer using your configuration, set the View parameter to the view you want to use.
  • If the Filter parameter is not set, it indicates that a standard filter was deleted in Product name - ev itsm.png. If this is your case, you just need to set the filter as you see fit.

Operation

My Incidents List (Home) - Line & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import

Lists the open incidents of the menu Home>My Incidents.

Details and actions history are displayed for the selected incident.

  • The Notify Update button opens a window to add a comment on the incident.
  • Replace the default mailto and cc with your ast email: open the HTML editor and search for this code (there are 2 occurrences for large and medium devices):
         mailto~:service-desk@easyvista.com?cc=ast@easyvista.com

CW_OP_01.png

My Incidents List (Operation) - Line & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import

Lists the open incidents of the menu Operation>My Incidents.

CW_OP_02.png

My Incidents List (Operation) - Tile & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import

Lists the open incidents of the menu Operation>My Incidents as tiles.

CW_OP_03.png

All Incidents List - Line & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import

Lists opened incidents of the menu Operation>All Incidents.

A form displays detailed info of the selected incident.

A search by incident number is available.

CW_OP_07.png

My Actions List (to do) Line, Tile & Form (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import

Lists the actions to do of the menu Operation>My Actions.

An action bar allows completing an action directly from the application.

CW_OP_04.png

All Actions List (to do) Line, Tile & Form (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import

Lists the actions to do of the menu Operation>All Actions.

An action bar allows completing an action directly from the application.

CW_OP_05.png

Service Requests List - Tile & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import
Lists all service requests from the Operation>Service Requests>Requests menu, in tiles.

Note: the custom widget lists all service requests. If you wish to list those in progress only, then edit the Service Requests Data source and change the filter.

CW_OP_08.png

Service Requests List - Line & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import
Lists all service requests from the Operation>Service Requests>Requests menu.

CW_OP_09.png

Note: the custom widget lists all service requests. If you wish to list those in progress only, then edit the Service Requests Data source and change the filter.

My Approvals - Line & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import
Lists all validations of the connected user (the Home>My Approvals menu).

The action bar is available on the details form:

CW_OP_10.png

KBase (Search & Details)

Purpose

Allows searching the knowledge base and rating.

This custom widget was configured in English. You may change the language by editing the Global Search in KB widget and set the Language property as you see fit.

CW_OP_06.png

Clicking on a line will display the details, where you may rate the knowledge by clicking on the stars :

CW_OP_06_fiche.png

Service Catalog

Service Catalog (with large img) Tile & Form (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import
Lists all items of the service catalog in tiles.
Change the filter at the Data source level or add a Filter List widget as you see fit.

CW_SC_01.png

A click on a tile opens a detail form where the service may be requested:

CW_SC_01_FORM.png

Employee Directory

Directory (round img) Line & Details (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import
Lists employees.

CW_ED_01_03.png

Directory (with img) - Line & Tile (Large & Small)

Purpose Download EXP icon.png  Product name - ev itsm.png views to import
Lists employees. Icons allow switching the display mode from Tile to Line.

CW_ED_01.png

Smartphone display:

CW_ED_01_mobile.png

Layout Structure

Connected User & Log Out

Purpose

Replaces the standard navigation menu with a bar displaying the connected user's name and an icon to logout.

CW_LS_01.png

Tags:
Last modified by Unknown User on 2016/01/14 13:48
Created by Administrator XWiki on 2015/12/08 19:28

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