is an optional module of  deployed in each customer's Self Service portal. Users use it to submit software installation requests via the Service Catalog. Once users have selected their software, installation is started in silent mode without the intervention of any technician thanks to a local agent on the user workstation.

Unlike remote software distribution where IT teams deploy applications on remote workstations (e.g. patches or antiviruses), users, via , make their own choice of software from a white list that has been approved by their IT Department, thus avoiding any risk of installing viruses, malware or spyware.

The download package of every software concerned by the on-demand installation must first be defined via . This includes the software version, setup type and location, video, image or text messages during installation (e.g. presenting software features or another product), etc.

Installation is then managed by the local agent in  using the workflow engine. A new service request will automatically be created for the user and will automatically be validated at the end of the installation process.

Example

1. The Service Catalog is displayed via .
         

2. Select a software ==> this displays the form with its [ INSTALL ] button for installation on a workstation.
         

3. Monitor the progress of the installation.
         

Notes

• On-demand installations are only performed on Windows workstations.
  • Operating systems: Windows XP, Windows 7 and Windows 8. 
  • They are not supported on smartphones or Mac workstations.
•  does not require dial-in, all outgoing connections are http(s).
• Software repositories must be directly accessible by http(s) connections.
• The Click2Get Connector agent must be on the user workstation for on-demand installations. Before deploying a software remotely on all workstations, test the installation manually using the software catalog form in the Service Catalog. If the agent is not present on the workstation, the [ DOWNLOAD AGENT ] button will appear -    see  Procedure
• On a production platform, it is not possible to download the Click2Get connector. The connector has to be deployed via remote software installation
            Download the agent
• The portal is created in . The Service Catalog is configured using a Data Viewer widget linked to an EasyVista data source.
  • The Click2Get scope only applies to Software service requests.
  • When a software catalog form is opened via the portal, the [ INSTALL ] button enables users to start the on-demand installation of the software.
  • The agent automatically changes the [ INSTALL ] button to the [ RUN ] button if the software is already installed on the workstation.  runs a search for the software in the workstation registry using the software name and version.
  • Service requests that are not related to software will display the [ NEW REQUEST ] button.

Operating principle

The agent on the user workstation will exchange signed flows with the  server hosting the Service Catalog and with the  server to obtain information on the setup to use.

Note: Signed flows ensure that there is no risk of identity theft behind the user's request and thus prevent viruses from being installed and deployed within the network.

(1) Users connect to via their Web browser. The presence of an agent on the workstation is verified. (2) Users request the automatic installation of the software in silent mode. The agent communicates the command to the server. This server contacts to obtain the information required by the agent for installing the software. (3) The agent installs the software using download packages available on a file server. (4) A code confirming that the installation is successful is sent to then to to close the request.

Implementation principle

Configuring software packages

1. Run .

2. In the menu, select Administration > Click2Get Software Packages and create the software download package -    see Screen description
         

3. In the menu, select Operation > Catalogs > Service Requests.

• Select the software catalog form you want to add to the portal.
• Run the Assign a Click2Get Software Package wizard.
• Select the download package for the on-demand installation of the software.
           

Configuring the Service Catalog

1. Run .

2. Open the app associated with the portal in edit mode.

3. Add an EasyVista data source to search for Software service requests using the corresponding filter in .

• Query = Operation > Service Requests > New Request. Note: The parent query must contain the Catalog_GUID column.

• Filter = Software. Note: This filter is used to display a list of Software service requests. If another filter is used by default, display the Software filter using a Filter List widget.

• View = Service.
           

4. Add a Data Viewer widget to display the Service Catalog.

• Link the widget to the EasyVista data source to display the service requests retrieved from .
• Add the [ INSTALL ] button to the software catalog forms.
  • In the Form Cell Format property of the widget, click .
  • In the text editor, use the EasyVista advanced tags:
    • Click  and select the EasyVista > New Request category.
    • Click . The #[EZVTAG-NEW-REQUEST]# instruction will automatically be inserted in the text editor.
    • Click  again to close the dedicated pane.
    • Close the text editor. 
  • The #[EZVTAG-NEW-REQUEST]# instruction will automatically appear as the [ INSTALL ] button in the form in execute mode.

5. If the data source does not display Software service requests by default, you should add a Filter List widget to provide access to the list of on-demand software available.

• Link the widget to the EasyVista data source to display the service requests retrieved from .
• Select the Software filter from the list of filters available in .