CMDB Overview

CI Management

The CMDB (Configuration Management Database) allows the IT Department to:

  • perform the inventory of all configuration items (CIs) (applications, services, equipment, etc.) that it manages; * identify CIs with an impact in terms of availability and service provided to users; 
  • define interactions between CIs, through the CMDB Graph;
  • assign roles to CIs: identification of groups requiring intervention within the framework of the handling process (workflows) of incidents and (service/change) requests;
  • perform impact analysis studies when modifications are made to the IT infrastructure: software version upgrade, temporary downtime for a database server, etc. ;
  • prepare for the deployment and release of new versions;
  • send notifications to managers affected by modifications to an asset in the IT infrastructure;
  • specify paths to CI software installation packages in the Definitive Media Library (DML).

Best Practice icon.png  maintain the CMDB to keep its effectiveness in the incidents/requests treatment process and in the process of software releases: 

  • archive the CIs that are no longer in use;
  • redefine the connections when adding a CI;
  • check the CI versions.

Availability Management

Actual availability of assets in the infrastructure is measured using the SLA availability of each CI.

Available Tools

  • Quick overview of periods of availability/unavailability through the CI schedule.
  • Measurement of commitments, in terms of availability, through MTXX indicators.

Portfolio of Services


The portfolio of services refers to a set of benefits managed by a service provider. It consists of three components: 


  Open url.png  see Life cycle of a service CI

Life Cycles

Last modified by Unknown User on 2019/06/07 20:29
Created by Administrator XWiki on 2016/10/10 10:20


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