Service Pipeline


Definition

The Service Pipeline is one of the components in the Service Portfolio that is not communicated to users. It lists all service CIs that are currently being designed.

EndDefinition

This can be a study, development or test phase used by the IT Department to prepare the deployment of services, to be performed using the Manage in the CMDB wizard.

  Open url.png  See the life cycle of a service.

Notes

  • Services in the pipeline will not appear in the CMDB.

Characteristics specific to versions 2016 and earlier

  • Menu access: Extended CMDB > Service Portfolio > Service Pipeline
  • Graphical interface graphique of the form
    TabUpdateRules_2016AndPriorVersions

    Open url.png See the general principles for updating tabs.

    Create a new item Delete an item or association with a related item

    Click Add icon.png at the top of the tab

    Fundamentals - Form - New wizard.png

    Click Delete icon.png next to the row you want to delete

    Fundamentals - Form - Delete wizard.png

Menu access

Service Design > Service Portfolio > Service Pipeline

Screens description

Service Pipeline.png

TabUpdateRules_After2016Versions

Open url.png See the general principles for updating tabs.

Create a new item Delete an item or association with a related item

Run the New wizard at the top of the tab

Fundamentals - Form - New wizard.png

Move the cursor over the corresponding item and click Trash icon.png

Fundamentals - Form - Delete wizard.png

Alphabetical order of the tabs

QuickAccess

Details

CMDB_Name

Name: Unique ID of the current object.

Pipeline Number: Number attributed to the CI.

CMDB_SLAAvailabilityTarget

SLA Availability Target: SLA availability target applicable to the current object in order to specify its maximum unavailability period. It is calculated with service hours taken into account.

Best Practice icon.png To view the calculated availability of each CI: CMDB > Availability

CMDB_CurrentVersion

Current Version: Version number of the current object in its environment configuration.

Example documentation icon EN.png  SAP CI ==> Version 3 is used in the production environment while version 4 is used in the test environment.

Best Practice icon.png To release a new version, run the Version: Update wizard.

SLA

SLA: SLA applicable to all incidents or requests related to the current object, used to calculate processing time for the IT Department.

CriticalLevel

Critical Level: Value that warns the IT Department of the sensitivity of the current object when processing incidents or requests, indicated by Red star.png displayed in the form. The higher the critical level, the higher the object's processing priority.

Type

Type: Type (full path displayed) associated with the current object.

CMDB_IntegratedDML

Integrated to the DML: Used to indicate if the CI corresponds to a software or software package managed in the Definitive Media Library (DML) (box is checked) or not (box is not checked).

Manufacturer

Manufacturer: Brand of the current object.

CMDB_CIModel

Model: Model in the CI Catalog associated with the service CI from which certain information is inherited.

CMDB_Manager

Manager: Manager of the current object, to whom notifications will be sent.

Pipeline Status: Status of the current object.

Location

Location: Location where the current object is physically stored.

Department

Department: Department associated with the current object.

CMDB_NextVersion

Next Version: Number of the next CI version used to prepare the version update.

CMDB_NextManager

Next Manager: Manager in charge of the next CI version, to whom notifications will be sent.

CMDB_ScheduledChangeDate

Scheduled Change Date: Scheduled change date for the version or manager.

Note

Note: Comments on the form. You can also add images or tables in this field using HTML tags.

Impacting CIs

CMDB_ImpactingCITab

List of CIs whose unavailability will lead to the unavailability of the current CI, in cases where there is a blocking relationship.

  • You should only specify the CIs that will have a direct impact on the current CI. The CMDB Graph enables you to see all upstream impacting CIs.
  • Update: In this tab. You can also use an integration model based on the CMDB - Related Configuration Items (CI) connector.
  • To update a link, you must first delete it and then create it again.

Impacted CIs

CMDB_ImpactedCITab

List of CIs whose unavailability is due to the unavailability of the current CI.

  • You should only specify the CIs that are directly impacted by the current CI. The CMDB Graph enables you to see all downstream impacted CIs.
  • Update: In this tab. You can also use an integration model based on the CMDB - Related Configuration Items (CI) connector.
  • To update a link, you must first delete it and then create it again.

Installed Software

InstalledSoftwareTab

List of software installed on the current object.

  • Different reports are used to display the differences between the required configuration and the software actually installed on workstations.
  • Update: Use the automatic discovery tool via detection rules defined for software or in this tab when software cannot be detected, e.g. printer drivers. You can also use an integration model based on the Software connector.

Related Equipment

List of other equipment locally associated with the current object.

  • Update: In this tab or use an integration model based on the Relationships Equipment Equipment by Asset Tag connector.

Licenses

LicenseTab

List of licenses associated with the current object.

  • Update: In this tab or run the Link to a License wizard or in License forms > Related Equipment tab. You can also use an integration model based on the Relationships Equipment Licenses connector.

Attributes

AttributeTab

List of attributes linked to the current object.

Capacities

CapacityTab

List of capacities linked to the current object.
        Example documentation icon EN.png  Disk Space, Power

  • Update: In this tab or use an integration model based on the CMDB - Capacities connector.

Inventory Data

InventoryDataTab

List of information on the current object detected by an automatic discovery tool.

Discussions

DiscussionTab

List of discussions associated with the current object.

  • Users can access discussions based on their domain and the visibility of the discussion. Users must also belong to a group authorized to take part in discussions, i.e. in the Group form, the Discussion Enabled box must be selected.
  • Enter the keywords you want in the Search field and press < Enter >.
  • To cancel the search criteria and return to the complete list of discussions, provided you have the relevant rights, click within the box and then click Discussion - Delete icon.png.

Attachments

AttachmentTab

List of documents associated with the current object.

Contracts

CMDB_ContractTab

List of contracts associated with the current object.

  • Update: In this tab or run the Link to a Contract wizard or in Contract forms. You can also use an integration model based on the Relationships Equipment Contracts connector.

Incidents

IncidentTab

List of incidents associated with the current object.

  • Update: In Incident forms.

Service Requests

ServiceRequestTab

List of service requests linked to the current object.

  • Update: In Service Request forms.

Changes

ChangeRequestTab

List of change requests linked to the current object.

  • Update: In Change Request forms.

Problems

ProblemTab

List of problems associated with the current object.

  • Update: In Problem forms.

Known Errors

KnownErrorTab

List of known errors associated with the current object.

  • Update: In Known Error forms.

Actions

ActionTab

List of actions associated with the current object.

  • Update: In Incident/Request forms when an action linked to the current object is created.

Events

EventTab

List of events associated with the current object.

History of Changes

HistoryOfChangeTab

List of all modifications made to the form. 

Users

CMDB_UserTab

List of users associated with the CI.

  • This information is used to alert users of the current CI in the event of an incident.

    Example documentation icon EN.png You want to alert all users of the Expense Account application that the application is unavailable due to a problem on the database server.

  • Update: In this tab. You can also use an integration model based on the CMDB - CI, Employees connector.

Roles

CMDB_RoleTab

List of CI roles authorized to intervene in the workflows of incidents or requests linked to the CI.

Release Projects

ReleaseProjectTab

List of release projects linked to the current object.

  • Update: In this tab or in the Transition > Release Projects forms > All CI tab.

Catalog

CMDB_CatalogTab

List of the types of services and changes associated with the CI.

  • Update: In this tab.

Related Projects

RelatedProjectTab

List of projects linked to the current object.

  • Only project managers can associate a project with the current object. If this is not the case, no projects will appear in the list.

Procedures and Wizards

HowToManageServicePortfolio_Procedure

How to follow a service CI in the Service Portfolio

  Service CI - Life cycle EN - Procedure steps.png

Step 1: Service CI in the design phase: Add in the Service Pipeline.

1. Select Service Design > Service Portfolio > Service Pipeline in the menu.

2. Click + New in the top banner.

3. Complete the information of the service CI.

4. Click Finish.
The CI will appear in the Service Pipeline.

5. Click Display Service Pipeline.
The CI form will be open in the Service Pipeline.

6. Add the missing information via the differents tabs of the CI form.
 

Step 2: Approved CI: Add in the Service Catalog.

1. Select Service Design > Service Portfolio > Service Pipeline in the menu.

2. Select the service.

3. Run the Manage in the CMDB wizard.

4. Select the new status.

5. Click Finish.

  • The CI is moved from the Service Pipeline to the Service Catalog.
  • The CI form will appear in the Service Catalog.

Move a service from the Service Catalog to the Service Pipeline

1. Select Service Design > Service Portfolio > Service Catalog in the menu.

2. Select the service CI.

3. Run the Move to the Service Pipeline wizard.
The CI form will appear in the Service Pipeline.

Step 3: End-of-life CI: Remove from the Service Catalog.

1. Select Service Design > Service Portfolio > Service Catalog in the menu.

2. Select the service CI.

3. Run the Archive CI wizard.

4. Specify the new status of the service CI and its discard date.

5. Click Finish.
The CI is moved from the Service Pipeline to the list of Archived Services.
 

Move an archived service to the Service Catalog

1. Select Extended CMDB > Service Portfolio > Archived Services in the menu.

2. Select the service.

3. Run the CI Back in Service wizard.
The CI form will appear in the Service Catalog.

How to create a service CI directly in the catalog

Note: The service CI will not be created in the Service Pipeline.

Move an existing CI to the catalog

1. Select Asset & Configuration > Configuration Items (CIs) in the menu.

2. Select the service.

3. Run the Manage in the Service Catalog wizard.

or

Create a new entry directly in the Service Catalog

1. Select Service Design > Service Portfolio > Service Catalog in the menu.

2. Click + New in the top banner.

3. Complete the information of the service CI.

4. Click Finish.

Wizards

Manage in the CMDB
Notification for Information
Version: Update
Version: Prepare

Tags:
Last modified by Unknown User on 2019/06/07 20:27
Created by Administrator XWiki on 2017/09/20 11:40

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