The CMDB Graph


The CMDB Graph is currently being rewritten in JavaScript. It is provided in beta version together with the current version described here.
  • To use the beta version, add cmdbjs=1 to the URL.
  • Note: As it is a beta version, we recommend that you avoid using it in a production database.

The CMDB Graph enables you to view links between configuration items (CI), i.e. the relationship between configuration items, impacting CIs and impacted CIs, regardless of their relationship level, and to browse through these interactions from CI to CI. 

This is a tool intended for use by the IT Department to:

  • Provide a quick view of whether a CI is affected by incidents, service requests or change requests.
  • Show how the failure or unavailability of a CI affects other CIs.

    Example documentation icon EN.png You see that an application is no longer accessible because it is installed on an unavailable server.

  • Anticipate and analyze the impact of an infrastructure modification on the production of services, or the impact of a software version upgrade prior to wide-scale deployment.

    Example documentation icon EN.png  

    • You can identify all CIs affected by the installation of a patch on a server.
    • You can identify all CIs to be prepared prior to the deployment of a new version.
  • Provide a quick view of CIs whose capacity threshold is exceeded.
     

In the graph, you can save baselines which are snapshots of an infrastructure or service at a given time and in a specific context. This is used to establish a reference version for change management or releases by making it easier to return to an initial version in the event of malfunctioning or unexpected secondary effects. 

Examples

Impact of the unavailability of the Oracle Server CI on other CIs

  • Unavailability of the Database Server CI
  • By extension, unavailability of the Payroll Application and Expense Account Application
     

Capacity threshold of the Database Server CI exceeded

  • CPU Usage capacity is associated with the CI, with optimum usage thresholds between 10% and 50%.
  • An exceeded threshold alert appears in the graph once CPU usage exceeds 50%.

Notes

  • The CI image displayed in the graph is defined in the CI Catalog.
  • You should specify if the relationship is blocking or non-blocking in the Impacting CIs and Impacted CIs tabs of each CI form.
  • You can also view baselines by selecting Administration > Baseline in the CMDB menu.
  • You can click and drag to move a CI in the graph without affecting its relationship with the other CIs.

Best Practice big icon.pngBest practice

  • If you move certain CIs in the graph, you can select the Hierarchical view to return to the initial graph.

Description of the CMDB Graph

        CMDB graph.png

Menu access: Extended CMDB > Configuration Items

  • In List mode:  CMDB Graph icon.png Next to the CI
  • In Form mode: Black Down arrow icon.png Next to the Name field > CMDB Graph icon.png Display CMDB Graph
     

General operating principles

  • Each CI displayed in the graph is made up of:
    • An image associated with the catalog entry.
    • A name, displayed in the title bar.
    • An availability icon, displayed at the top left of the image. This enables a quick view of whether the CI is available (Available icon.png) or not (Non available icon.png).
               Available CI.png  Unavailable CI.png
    • An exceeded threshold icon (Exceeded capacity icon.png), displayed at the top right of the image when CI capacity is exceeded.
               Exceeded capacities CI.png
       
  • Display of relationships:
    • The links between CIs are indicated by arrows moving from impacting CIs to impacted CIs.
      • A CI is an impacting CI when its unavailability leads to the unavailability of another CI.
      • A CI is an impacted CI when its unavailability is due to the unavailability of another CI.
    • A red arrow indicates a blocking relationship.
    • A blue arrow indicates a non-blocking relationship.
    • The text located in the middle of the arrow states the type of relationship.
       
  • You can use toolbars to display the graph in different ways:
    • Change the CI at the top of the graph.
    • Switch between the Graph and Baseline display modes. Open url.png See the description.
    • Switch between the Hierarchical and Concentric views. Open url.png See the description.
    • Display a baseline.
       

CMDB Explorer tab

This tab is used to display the relationships of a given CI with impacting and impacted CIs.

Best Practice icon.png
  • You should start with the display of an existing baseline when organizing your graph.
  • Once you have made the required configurations to your graph, click Save baseline icon.png to save it in a baseline.

        CMDB Explorer tab - Horizontal toolbar.png  CMDB Explorer tab - Vertical toolbar.png

Horizontal toolbar


Graph mode icon.png   Baseline mode icon.png: Used to switch from Graph mode to Baseline mode.

Graph mode icon.png   Graph mode Baseline mode icon.png   Baseline mode

Each CI has a toolbar for moving the CI in the graph and for showing the incidents and requests affecting it.

CI with toolbar.png

Each CI has action buttons for displaying Show relations icon.png or hiding Hide relations icon.png relationships with the other CIs.

CI with action button.png

Displayed CI relationships Hidden CI relationships
Show relations.png

Hide relations.png

The relationships of the selected CI are hidden up to the last hierarchy level.

Save baseline icon.png : Used to save the current version of the graph in a baseline. 

  • Enter the name of the baseline and a comment explaining its contents or the modifications made. Next, click [ SAVE BASELINE ].
  • The date and time will automatically be added to the name of the baseline.
  • The Baseline Analysis tab will automatically open and the new baseline will appear.
  • You can click the View dropdown list.png drop-down list to access the baseline display. You can also view it in the Baseline Analysis tab.
     

Display initial list CI icon.png (Note: Available only in Graph mode): Used to display the full list of CIs managed in the CMDB.
         Initial list CI.png

Return initial CI icon.png (Note: Available only in Graph mode): Used to display the initial CI at the top of the graph.

Number of Relationships Number of relations icon.png (Note: Available only in Graph mode): Used to modify the number of relationship levels.

View dropdown list.png : This contains the list of baselines and is also used to display the graph in two different views, Hierarchical and Concentric.

Vertical toolbar

Center graph icon.png: Used to center the graph on the page.

Zoom icon.png : Used to modify the zoom level of the graph.


Hierarchical view icon.png   Concentric view icon.png : Used to switch between the Hierarchical and Concentric views for different displays of CI relationships.

Hierarchical view icon.png   Hierarchical view Concentric view icon.png   Concentric view

Hierarchical view.png

Concentric view.png

The CI at level 1 of the relationship (found at the top of the graph in the Hierarchical view) is surrounded by a blue outline.

CI toolbar

Note: Displayed only in Graph mode.

        Toolbar CI.png

Move CI top icon.png: Used to place the CI at the top of the graph, at level 1 of the relationship. Note: You can also double-click the relevant CI image.

Display popup CI icon.png : Used to display the details of the CI form in a popup window.

Display number Incidents Requests icon.png : When you move the cursor over the icons, they will respectively show the number of incidents, service requests and change requests for the CI, followed by the number of incidents/requests linked to directly and indirectly impacting CIs.

  • Values are displayed in real-time.

Example documentation icon EN.png  0 / 1: This shows that the CI does not have any current incident/request but that an incident/request is linked to an impacting CI.

Display details Incidents Requests icon.png: Used to display the details of incidents, service requests and change requests for the CI, as well as the list of attributes.
         Details Incidents Requests CI.png

  • Click [ Display popup CI icon.png DISPLAY FORM ] to display the CI form. Click Black Down arrow icon.png next to the Name field and click CMDB Graph icon.png Display CMDB Graph to return to the graph.
  • Click any type of object to display its details.
    Detail information Incident-Request.png

    For each type of object, the following information is displayed:

    • CI name, followed by the incident/request number and the path (displayed visually) for identifying the impacting CI (Note: Move the cursor over the icon to display the name of each CI).
    • Name of the requestor
    • Current status of the incident/request
    • SLA target
    • Description of the incident/request

Baseline Analysis tab

Note: Available only if baselines have been defined.

This tab is used to display baselines, and compare and analyze the differences between two baselines.
         CMDB Baselines Analysis tab - Horizontal toolbar.png  CMDB Baselines Analysis tab - Vertical toolbar.png

Horizontal toolbar

Baselines dropdown list.png: This contains the list of baselines.

  • Select the baseline you want to display from the drop-down list on the left.
  • To compare two baselines, select the first from the drop-down list on the left and the second from the drop-down list on the right.
     

Information baseline icon.png : Used to display information on the baseline, e.g. name, comments, creation date/time and modification date/time.

Save baseline icon.png : Used to save the current version of the graph in a baseline.
 

Delete baseline icon.png : Used to delete the baseline.


Report baseline icon.png   Differences report baseline icon.png : Used to print a comparative analysis of two baselines with the lists of CIs, relationships and attributes.

Report baseline icon.png   Display all information Differences report baseline icon.png   Display only differences

Report baseline.png

Differences report baseline.png

Vertical toolbar

Center graph icon.png: Used to center the graph on the page.

Zoom icon.png : Used to modify the zoom level of the graph.

Hierarchical view icon.png   Concentric view icon.png : Used to switch between the Hierarchical and Concentric views for different displays of CI relationships. Open url.png See the description.

Save coordinates icon.png: Used to display the initial CI at the top of the baseline.

Procedure: How to use the CMDB Graph

1. Select Extended CMDB > Configuration Items in the menu and access the graphic editor of the CI whose relationships you want to view:

  • In List mode, click CMDB Graph icon.png next to the CI.
  • In Form mode, click Black Down arrow icon.png next to the Name field and click CMDB Graph icon.png Display CMDB Graph.

2. The CMDB Explorer tab will appear.

  • The selected CI will appear at the top of the graph.
  • All level 1 relationships with other CIs will be displayed.

3. Edit the layout of the graph:

  • Select the number of relationship levels using the Number of relations icon.png slider.
  • To move a CI, click and drag it to the spot you want. Its connection lines will automatically be moved.
    • If you want to return to the initial display, select the Hierarchical view in the View dropdown list.png drop-down list or click Hierarchical view icon.png.
    • To center the graph, click Center graph icon.png.
  • To change the CI at the top of the graph, click Move CI top icon.png in the relevant CI toolbar or double-click its image.
    • To return to the initial CI, click Return initial CI icon.png.
  • To keep the current graph, click Save baseline icon.png to save it in a baseline.

4. Click Display details Incidents Requests icon.png in the CI toolbar to view its incidents/requests. 

  • Move the cursor over the Display number Incidents Requests icon.png icons if you want a quick view of the number of objects for the CI.
  • Click Display popup CI icon.png to display the details of the CI form in a popup window.

5. To compare two baselines, select the Baseline Analysis tab. Select the first baseline from the drop-down list on the left and the second from the drop-down list on the right.

  • Click Report baseline icon.png to display all information on the two baselines.
  • Click Differences report baseline icon.png to display only the differences between the two baselines.

6. To delete a baseline, select the Baseline Analysis tab. Select the relevant baseline from the drop-down list on the left and click Delete baseline icon.png.

Tags:
Last modified by Unknown User on 2017/09/20 11:38
Created by Administrator XWiki on 2017/09/20 11:38

Shortcuts

Recent Updates

Haven't been here in a while? Here's what changed recently:

-   Product name - ev itsm.png
-   Product name - ev sas.png

Interesting Content

How to Automate Integration
Add a Shortcut to an App
History
Quick Dashboard
Full text search - Stop Words

Powered by XWiki ©, EasyVista 2018