CI Calendar


The CI calendar displays all facts related to configuration items (CI) that occur during a given period, e.g. incidents, service requests, change requests, events, unavailability periods, and releases. 

This Business Intelligence tool enables the IT Department to access a quick view of the availability of each CI for a given period, to anticipate problems and to analyze past issues.

Notes

  • You cannot make modifications to CIs in the calendar. 

Screens description

CI Calendar.png

Menu access: Extended CMDB > CI Calendar

  • Move the cursor over each fact to view its details.
  • Each type of fact is identified by a different color code. Click ? found to the left of the period header row to display the legend.
Color Type of fact
Legend - Green color.png Release
Legend - Blue color.png Event
Legend - Orange color.png Incident
Legend - Red color.png Unavailability
Legend - Dark Green color.png Change request
Legend - Purple color.png Service request

Procedures

How to display and read the calendar

1. Select Extended CMDB > CI Calendar in the menu. Click the Calculate Availability drop-down list and select the period to analyze. All facts related to CIs occurring during this period will appear.

2. Move the cursor over any colored fact bar to display details on the fact.

3. Click Display popup icon.png next to a CI to open its form and view its details. Click Black Left arrow icon.png to return to the calendar.

How to configure the information to be displayed in infotips

1. Select Extended CMDB > CI Calendar in the menu.

2. Click ? found to the left of the period header row to display the legend. Next, click Edit icon.png next to the type of fact you want to configure.
         Color legend.png

3. Tick the information you want to display. Click Up icon.png and Down icon.png to arrange them in the order you want.
         Color settings.png

4. Click [ OK ] to save the configuration.

5. In the calendar, move the cursor over the relevant type of fact and check that its infotip is correctly configured.
         Color settings - Example.png

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Last modified by Unknown User on 2017/09/20 11:39
Created by Administrator XWiki on 2017/09/20 11:39

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