Autoconnect Link


Definition

An auto connection link is a shortcut to an Product name - ev itsm.png form for a given object. Used in a third-party application, it enables direct access to the form without having to use menu options or the search field.

EndDefinition

         Example documentation icon EN.png  Display the I10102 Incident form in Excel

  • The link is configured by specifying the form to be opened and the field used as a search criterion.
             Example documentation icon EN.png  Form: Dialog_Employee - Field: User Name
  • It takes the form of a URL followed by search parameters introduced by field variables.
             Example documentation icon EN.png  https//:.../autoconnect_mail.php?field1=...&field2=...
  • It contains a generic field... variable whose value will be replaced by the value of the search criterion.
             Example documentation icon EN.png  field6=MyName  -->  field6=SMITH

Examples

  • In a form in the third-party application, find an employee using the phone number and consult the Product name - ev itsm.png Employee form via an auto connection link. Open url.png See the procedure.
  • Generate an auto connection link to use an automatic function for accessing forms via computer telephony integration (CTI). Open url.png See the procedure.

Notes

  • Forms and fields which can be used in an auto connection link are defined by Logo - EasyVista.png.  You cannot add to them.
  • In the third-party application, replace the generic variable with the search criterion value without inserting a space or any other character.
             Example documentation icon EN.png  field6=MyName  -->  field6=SMITH
  • Users may be required to enter their login/password when the form is opened in Product name - ev itsm.png based on security settings in the third-party application.
  • Auto connection links are not stored in the Product name - ev itsm.png database.

Screen description

 Auto connection link.png

Menu access: Administration > Access Management > Auto Connection Link

Form Name: Physical name of the Product name - ev itsm.png form to be opened in the third-party application.

Field Name: Physical name of the Product name - ev itsm.png field used as a search criterion by the third-party application. 

Value: Value of the search criterion to be replaced in the third-party application.

URL: URL generated by parameters, used by the third-party application to access the Product name - ev itsm.png form directly. 

Procedures

How to display an Product name - ev itsm - big.pngev Service Manager Employee form in a third-party application

1. Select Administration > Access Management > Auto Connection Link in the menu.

2. Select the parameters below and click [ GENERATE LINK ].

         Auto connection link - create employee.png

3. Open the third-party application and create a data entry form:

         Auto connection link -  third-party application.png

4. Create a macro that automatically configures a hyperlink based on the text here:

  • Copy and paste the contents of the URL field and use it as the hyperlink.
  • Replace the MyNumber variable with the value in the Employee Phone field.

Example documentation icon EN.png Employee Phone = 0612457890
    field6=0612457890&field7=PHONE_NUMBER

5. Click the hyperlink here and check that you have direct access to the Product name - ev itsm.png form of the employee whose phone number is 0612457890.

How to use CTI with Product name - ev itsm - big.pngev Service Manager

1. Select Administration > Access Management > Auto Connection Link in the menu.

2. Select the parameters below and click [ GENERATE LINK ].

         Auto connection link - create CTI.png

3. Replace %5BMyValue%5D with the parameter passed by the CTI.

Example documentation icon EN.png Parameter passed by the CTI = 0612457890
    field5=ViewDialog&field6=0612457890

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Last modified by Unknown User on 2019/05/07 17:28
Created by Administrator XWiki on 2013/06/05 14:36

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