Autoconnect Link


An auto connection link is a shortcut to an Product name - ev itsm.png form for a given object. Used in a third-party application, it enables direct access to the form without having to use menu options or the search field.
         Example documentation icon EN.png  Display the I10102 Incident form in Excel

  • The link is configured by specifying the form to be opened and the field used as a search criterion.
             Example documentation icon EN.png  Form: Dialog_Employee - Field: User Name
  • It takes the form of a URL followed by search parameters introduced by field variables.
             Example documentation icon EN.png  https//:.../autoconnect_mail.php?field1=...&field2=...
  • It contains a generic field... variable whose value will be replaced by the value of the search criterion.
             Example documentation icon EN.png  field6=MyName  -->  field6=SMITH

Examples

  • In a form in the third-party application, find an employee using the phone number and consult the Product name - ev itsm.png Employee form via an auto connection link. Open url.png See the procedure.
  • Generate an auto connection link to use an automatic function for accessing forms via computer telephony integration (CTI). Open url.png See the procedure.

Notes

  • Forms and fields which can be used in an auto connection link are defined by Logo - EasyVista.png.  You cannot add to them.
  • In the third-party application, replace the generic variable with the search criterion value without inserting a space or any other character.
             Example documentation icon EN.png  field6=MyName  -->  field6=SMITH
  • Users may be required to enter their login/password when the form is opened in Product name - ev itsm.png based on security settings in the third-party application.
  • Auto connection links are not stored in the Product name - ev itsm.png database.

Screen description

 Auto connection link.png

Menu access: Administration > Access Management > Auto Connection Link

Form Name: Physical name of the Product name - ev itsm.png form to be opened in the third-party application.

Field Name: Physical name of the Product name - ev itsm.png field used as a search criterion by the third-party application. 

Value: Value of the search criterion to be replaced in the third-party application.

URL: URL generated by parameters, used by the third-party application to access the Product name - ev itsm.png form directly. 

Procedures

How to display an Product name - ev itsm - big.pngev Service Manager Employee form in a third-party application

1. Select Administration > Access Management > Auto Connection Link in the menu.

2. Select the parameters below and click [ GENERATE LINK ].

         Auto connection link - create employee.png

3. Open the third-party application and create a data entry form:

         Auto connection link -  third-party application.png

4. Create a macro that automatically configures a hyperlink based on the text here:

  • Copy and paste the contents of the URL field and use it as the hyperlink.
  • Replace the MyNumber variable with the value in the Employee Phone field.

Example documentation icon EN.png Employee Phone = 0612457890
    field6=0612457890&field7=PHONE_NUMBER

5. Click the hyperlink here and check that you have direct access to the Product name - ev itsm.png form of the employee whose phone number is 0612457890.

How to use CTI with Product name - ev itsm - big.pngev Service Manager

1. Select Administration > Access Management > Auto Connection Link in the menu.

2. Select the parameters below and click [ GENERATE LINK ].

         Auto connection link - create CTI.png

3. Replace %5BMyValue%5D with the parameter passed by the CTI.

Example documentation icon EN.png Parameter passed by the CTI = 0612457890
    field5=ViewDialog&field6=0612457890

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Last modified by Unknown User on 2017/11/27 21:35
Created by Administrator XWiki on 2013/06/05 14:36

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