Self Help Widget


Apps - Widget - Self Help icon.png This type of widget belongs to the EasyVista category in the widget library. It is used to integrate resolution scenarios into a Product name - ev sas.png app. The content displayed can be both a Product name - ev Self Help.png support or guidance procedure and a project (enable you to organize various procedures).

  Open url.png  See:

Notes

  Open url.png  See General remarks on widgets.

  • Language used by Product name - ev Self Help.png:
    • Language format is defined by the language of the logged-in user.
    • Format customization is defined in the Product name - ev sas.png location files.

Example

The Standard Service Workplace template will display a portal which integrates Product name - ev Self Help.png procedures.

  • Click Email and collaborative working tools icon will display the list of Product name - ev Self Help.png procedures on various tools.
  • Click Outlook allows you to display the list of help procedures.
  • Click a procedure allows you to display the detail of the procedure.
             Self Help portal.png  Self Help portal - Execution.png

List of properties

Content

Alias/Connector: easyvista IT Service Manager connector used by Product name - ev Self Help.png to connect to a Product name - ev itsm.png platform.

Root From Self Help Website: Access URL to Product name - ev Self Help.png.

Self Help Type: Type of displayed content. This can be a Product name - ev Self Help.png project or a procedure.

Project Url / Procedure Url: Product name - ev Self Help.png project or procedure identifier (GUID or complete alias) to execute.

  • The alias is: Domain name / Project or procedure Alias. Caution: The name is case sensitive.

  Example documentation icon EN.png  DemoEVK/selfhelp ==> DemoEVK domain, project alias selfhelp

Theme: Product name - ev Self Help.png theme you want to use.

  • It is usually evapps, or a theme including Product name - ev sas.png graphics (banner, logo, ...).
     

Connection Account for Self Help: Account used to connect to Product name - ev Self Help.png.

  • No account set: Connection is carried out via the logged-in user to Product name - ev sas.png (trusted provider).
  • Account set: The user has to be declared in Product name - ev Self Help.png with Connection without password set to True.
     

Add More Parameter: List of additional parameters added automatically to the end of the URL.

  • Only Product name - ev Self Help.png parameters and the theme are taken into account.
  • Use the & character to separate each parameter.

  Example documentation icon EN.png  

  • Parameters: &locale=en_US&myparam=blue
  • URL to execute: demo/selfhelp
    ==> Full URL: demo/selfhelp&locale=en_US&myparam=blue

Parameters list

Option Context Description Expected value Default value
gobackref=true|false Project Redirection to the referring page (referrer browser) by leaving the portal false
returnurl=url Project / Procedure Redirection to a fixed page by leaving the portal / Redirection to a fixed page by leaving the procedure (abnormal ending) Encoded URL of a page
stopurl=url Procedure Redirection to a fixed page by leaving the procedure (normal ending) Encoded URL of a page
stopToReferrer=true|false Procedure Redirection to the referring page (referrer browser) by leaving the procedure (normal ending) false
returnToReferrer=true|false Procedure Redirection to the referring page (referrer browser) by leaving the procedure (abnormale ending) false
allowlog=true|false Procedure Displaying the Report button false
allowpostit=true|false Procedure Displaying the Comment button false
allowmap=true|false Procedure Displaying the General View button false
allowpause=true|false Procedure Displaying the Timeout button true
debug=true|false Procedure Displaying a link to a debugging window false

Use The Latest Version: Used to force the display of the latest version of the Product name - ev Self Help.png project / procedure (box is checked) or not (box is not checked).

Theme

 Open url.png  See Properties description.

Tags:
Last modified by Unknown User on 2018/12/14 12:15
Created by Administrator XWiki on 2017/11/27 11:06
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