Change Manager Template - Oxygen


Phosphorus

Note: Minimum Product name - ev sas.png version required: Phosphorus

This template is also available for the standard theme.

The template is used to manage changes.

It is shipped in both the Desktop and Mobile versions. Certain items of the Oxygen theme can be configured. Open url.png See the list.

Change Management - Oxygen - All devices.png

Desktop version

Home page

         Desktop - Home page.png

It is made up of the following sections:

  • (1) Top banner displayed in all pages: Page title, information on the logged-in user, logout button Apps - Logout icon.png
    Note: Click the photo to view user information.
  • (4) Forms for creating new change requests.
  • (5) Overview of app items.

Forward Schedule of Change Page

         Desktop - Change Advisory Board.png

Details of a request
         Desktop - Change Advisory Board - Detail.png

ChangeAdvisoryBoardPage

The list of change requests is displayed in a column by status. Click one of the tickets to see the details of the request.

  • Add Notes button: Add a note to the request.
  • Attachments button: Add a document if required and view existing attachments.

CMDB Page

         Desktop - CMDB.png

Details of a CI
         Desktop - CMDB - Detail.png

CMDBPage

Click a configuration item to see its details.

  • (1): Used to search for configuration items by name.
  • (2): Used to filter the display based on CI availability.
  • (3): Create a new change request (standard, urgent or normal) directly associated with the selected CI using the New Request buttons.
  • (4) Pending Changes tab: List of current requests related to the CI.
  • (5) Previous Changes tab: List of previous requests related to the CI.

Change Requiring Validation Page

         Desktop - Changes Requiring Validation.png

Change Scheduled Next Month Page

         Desktop - Changes scheduled next month.png

Change Realized This Month Page

         Desktop - Changes realized this month.png

Mobile version

Home page

         Mobile - Home page.png

It is made up of the following sections:

  • (1) Top banner displayed in all pages: Page title, logout button Apps - Logout icon.png.
  • (2) Intermediate banner:
    • Date of the next Change Advisory Board (CAB) meeting.
    • Forward Schedule of Change: Access the list of change requests.
    • CMDB: Access configuration Items (CI).
  • (4) Forms for creating new change requests.

Forward Schedule of Change Page

         Mobile - Change Advisory Board.png

Details of a request
         Mobile - Change Advisory Board - Detail.png

ChangeAdvisoryBoardPage

The list of change requests is displayed in a column by status. Click one of the tickets to see the details of the request.

  • Add Notes button: Add a note to the request.
  • Attachments button: Add a document if required and view existing attachments.

CMDB Page

         Mobile - CMDB.png

Details of a CI
         Mobile - CMDB - Detail.png

CMDBPage

Click a configuration item to see its details.

  • (1): Used to search for configuration items by name.
  • (2): Used to filter the display based on CI availability.
  • (3): Create a new change request (standard, urgent or normal) directly associated with the selected CI using the New Request buttons.
  • (4) Pending Changes tab: List of current requests related to the CI.
  • (5) Previous Changes tab: List of previous requests related to the CI.

Change Requiring Validation Page

         Mobile - Changes Requiring Validation.png

Change Scheduled Next Month Page

         Mobile - Changes scheduled next month.png

Change Realized This Month Page

         Mobile - Changes realized this month.png

Procedures

How to install and use the template

Caution: The template uses reports that retrieve data from the SD_REQUEST.REQUIRED_DOWNTIME and SD_REQUEST.SYSTEM_AFFECTED fields in the SD_REQUEST table. They are available from version 2016.1.267.6 of Product name - ev itsm.png. If you are using an earlier version, you should contact your Logo - EasyVista.png administrator to upgrade your Product name - ev itsm.png platform.

Step 1: Importing the template theme to Product name - ev sas.png.

1. Download the required version of the files below to your workstation.
         Download icon.png  Desktop version of the theme
         Download icon.png  Mobile version of the theme

2. Import the downloaded files to Product name - ev sas.png by clicking Apps - Gallery - Import icon.png Import in the App Gallery toolbar.

3. Check that the theme is a public theme in the Product name - ev sas.png theme editor:

  • Click Apps - Gallery - Theme design icon.png Theme Design in the App Gallery toolbar.
  • Click Apps - Manage themes icon.png to select the theme.
  • Click Apps - Application properties icon.png to display the general properties.
  • In the Published property, select Published Padlock open icon.png.
  • Click OK.

4. (Optional) Modify the theme in line with the style guide of your company.

5. Click EVApps - GUI - Save icon.png to save the theme.
 

Step 2: Importing the template to Product name - ev sas.png.

1. Download the required version of the files below to your workstation.
         Download icon.png Desktop version
         Download icon.png  Mobile version

2. Import the downloaded file to Product name - ev sas.png by clicking Apps - Gallery - Import icon.png Import in the App Gallery toolbar.

3. Check that the theme is correctly displayed by the template.

  • Click Apps - Gallery - Edit properties icon.png next to the app name in the App Gallery to display the general properties.
  • Select the theme you just imported from the Theme list.
  • Click OK.
     

Step 3: Importing reports to Product name - ev itsm.png.

1. Download the files below to your workstation.

Note: Parent queries are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

       Download icon.png  Batch of reports

  • APPS - All actions
  • APPS - Change catalog
  • APPS - Change requests
  • APPS - My Actions
  • APPS - Configurations

 

Step 4: Creating your Product name - ev sas.png apps.

Best Practice icon.png You should always work on a duplicate of the template. This enables you to import new improved versions provided by Logo - EasyVista.png without having to replace your apps.

1. Duplicate the template you just imported.

2. Rename the duplicated template.

3. Associate an image with it.

4. Create the shortcut pointing to your app.

5. Repeat this procedure for each new app created using the same template.
 

Step 5 (optional): Configuring items using the Oxygen theme.

   Open url.png See:

How to configure items using the Oxygen theme

        Open url.png See the list of configurable items.

CommonProcedure

Step 1: Opening the Product name - ev sas.png app.

1. Open your app in the graphic editor via Apps - Application properties icon.png in the App Gallery.
 

Step 2: Adding Oxygen customizations.

1. Click the widget you want to customize.

2. Select the Content > HTML Code section.

3. Copy-paste the CSS and HTML instructions indicated in the procedures below for each Oxygen theme item.

4. Adapt the code to your environment.

5. Click EVApps - GUI - Save icon.png.

Step 3: Testing the app.

1. Run the app via EVApps - GUI - Execute icon.png.

2. Check that your customization is correctly displayed.


List of items customizable using the Oxygen theme

Page Configurable item Procedure (HTML and CSS codes to add)
Desktop Version
All (2) Menu - Desktop
All clickable items Border
Popup
Forward Schedule of Change Form tile
CMDB Page Standard tile
Static legend
Mobile Version
All All clickable items Border
Home page (4) Menu button
Popup
Forward Schedule of Change Popup
Standard tile
CMDB Popup
Standard tile
Change Requiring Validation Popup
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Last modified by Unknown User on 2019/02/21 15:31
Created by Administrator XWiki on 2018/04/27 10:03

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