Change Manager Template - Oxygen


Phosphorus

Note: Minimum Product name - ev sas.png version required: Phosphorus

The template app is used to manage changes.

It is shipped in both the Desktop and Mobile versions. Certain items of the Oxygen theme can be configured. Open url.png See the list.

Change Management - Oxygen - All devices.png

Desktop version

Home page

         Desktop - Home page.png

It is made up of the following sections:

  • (1) Top banner displayed in all app pages: Page title, information on the logged-in user, logout button Apps - Logout icon.png
    Note: Click the photo to view user information.
  • (4) Forms for creating new change requests.
  • (5) Overview of app items.

Forward Schedule of Change Page

         Desktop - Change Advisory Board.png

Details of a request
         Desktop - Change Advisory Board - Detail.png

ChangeAdvisoryBoardPage

The list of change requests is displayed in a column by status. Click one of the tickets to see the details of the request.

  • [ ADD NOTES ] button: Add a note to the request.
  • [ ATTACHMENTS ] button: Add a document if required and view existing attachments.

CMDB Page

         Desktop - CMDB.png

Details of a CI
         Desktop - CMDB - Detail.png

CMDBPage

Click a configuration item to see its details.

  • (1): Used to search for configuration items by name.
  • (2): Used to filter the display based on CI availability.
  • (3): Create a new change request (standard, urgent or normal) directly associated with the selected CI using the New Request buttons.
  • (4) Pending Changes tab: List of current requests related to the CI.
  • (5) Previous Changes tab: List of previous requests related to the CI.

Change Requiring Validation Page

         Desktop - Changes Requiring Validation.png

Change Scheduled Next Month Page

         Desktop - Changes scheduled next month.png

Change Realized This Month Page

         Desktop - Changes realized this month.png

Mobile version

Home page

         Mobile - Home page.png

It is made up of the following sections:

  • (1) Top banner displayed in all app pages: Page title, logout button Apps - Logout icon.png.
  • (2) Intermediate banner:
    • Date of the next Change Advisory Board (CAB) meeting.
    • Forward Schedule of Change: Access the list of change requests.
    • CMDB: Access configuration Items (CI).
  • (4) Forms for creating new change requests.

Forward Schedule of Change Page

         Mobile - Change Advisory Board.png

Details of a request
         Mobile - Change Advisory Board - Detail.png

ChangeAdvisoryBoardPage

The list of change requests is displayed in a column by status. Click one of the tickets to see the details of the request.

  • [ ADD NOTES ] button: Add a note to the request.
  • [ ATTACHMENTS ] button: Add a document if required and view existing attachments.

CMDB Page

         Mobile - CMDB.png

Details of a CI
         Mobile - CMDB - Detail.png

CMDBPage

Click a configuration item to see its details.

  • (1): Used to search for configuration items by name.
  • (2): Used to filter the display based on CI availability.
  • (3): Create a new change request (standard, urgent or normal) directly associated with the selected CI using the New Request buttons.
  • (4) Pending Changes tab: List of current requests related to the CI.
  • (5) Previous Changes tab: List of previous requests related to the CI.

Change Requiring Validation Page

         Mobile - Changes Requiring Validation.png

Change Scheduled Next Month Page

         Mobile - Changes scheduled next month.png

Change Realized This Month Page

         Mobile - Changes realized this month.png

Procedures

How to install and use the template app

Caution: The template app uses reports that retrieve data from the SD_REQUEST.REQUIRED_DOWNTIME and SD_REQUEST.SYSTEM_AFFECTED fields in the SD_REQUEST table. They are available from version 2016.1.267.6 of Product name - ev itsm.png. If you are using an earlier version, you should contact your Logo - EasyVista.png administrator to upgrade your Product name - ev itsm.png platform.

Step 1: Import the template app theme to Product name - ev sas.png

1. Download the required version of the files below to your workstation.
         Download icon.png  Desktop version of the theme
         Download icon.png  Mobile version of the theme

2. Import the downloaded files to Product name - ev sas.png by clicking Apps - Gallery - Import icon.png Import in the App Gallery toolbar.

3. Check that the theme is a public theme in the Product name - ev sas.png theme editor:

  • Click Apps - Gallery - Theme design icon.png Theme Design in the App Gallery toolbar.
  • Click Apps - Manage themes icon.png to select the theme.
  • Click Apps - Application properties icon.png to display the general properties.
  • In the Published property, select Published Padlock open icon.png.
  • Click [ OK ].

4. If required, you can modify the theme in line with the style guide of your company.

5. Click EVApps - GUI - Save icon.png to save the theme.
 

Step 2: Import the template app to Product name - ev sas.png

1. Download the required version of the files below to your workstation.
         Download icon.png Desktop version
         Download icon.png  Mobile version

2. Import the downloaded file to Product name - ev sas.png by clicking Apps - Gallery - Import icon.png Import in the App Gallery toolbar.

3. Check that the theme is correctly displayed by the template app.

  • Click Apps - Gallery - Edit properties icon.png next to the app name in the App Gallery to display the general properties.
  • Select the theme you just imported from the Theme list.
  • Click [ OK ].
     

Step 3: Import reports to Product name - ev itsm.png

1. Download the files below to your workstation.

Note: Parent queries are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

       Download icon.png  Batch of reports

  • APPS - All actions
  • APPS - Change catalog
  • APPS - Change requests
  • APPS - My Actions
  • APPS - Configurations

 

Step 4: Create your Product name - ev sas.png apps

Best Practice icon.png You should always work on a duplicate of the template app. This enables you to import new improved versions provided by Logo - EasyVista.png without having to replace your apps.

1. Duplicate the template app you just imported.

2. Rename the duplicated template app.

3. Associate an image with it.

4. Create the shortcut pointing to your app.

5. Repeat this procedure for each new app created using the same template app.
 

Step 5 (optional): Configure items using the Oxygen theme

   Open url.png See:

How to configure items using the Oxygen theme

        Open url.png See the list of configurable items.

CommonProcedure

Step 1: Open the app

1. Click Apps - Application properties icon.png in the App Gallery to open your app in the graphic editor.
 

Step 2: Define the Oxygen customization

1. Click the widget you want to customize.

2. Add the CSS and HTML instructions indicated in the procedure for the relevant Oxygen theme item. Adapt them to your environment by selecting Content > HTML Code.

Step 3: Test the app

1. Click EVApps - GUI - Save icon.png to save your modifications.

2. Click EVApps - GUI - Execute icon.png to run the app and check that your customization is correctly displayed.


List of configurable items

Page Configurable item Procedure (HTML and CSS codes to add)
Desktop Version
All (2) Menu - Desktop
All clickable items Border
Popup
Forward Schedule of Change Page Form tile
CMDB Page Standard tile
Static legend
Mobile Version
All All clickable items Border
Home page (4) Menu button
Popup
Forward Schedule of Change Page Popup
Standard tile
Page CMDB Popup
Standard tile
Change Requiring Validation Page Popup
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Last modified by Unknown User on 2018/04/27 10:47
Created by Administrator XWiki on 2018/04/27 10:03

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