IT Health Status Template


Autumn_20

Specific to: Service Apps Autumn 2020

This template belongs to the Micro Apps category in Service Apps templates. It provides a quick overview of the real-time availability of Service configuration items (CI). It also enables you to define and manage your custom IT Health Status and to report any service disruption.

It is shipped in a unique version that is:

  • Responsive: Automatic scaling of the app based on the device used, e.g. workstation, smartphone, tablet, etc.
  • Multilingual: The six main languages managed by Service Manager are supported in the standard version.
     

List of functionalities

Functionalities Notes
Home page
  • List of all services
  • List of services monitored via your custom IT Health Status
  • Action buttons for creating your custom IT Health Status
  • Menu for browsing through the portal
My Health Status
  • List of services added to your custom IT Health Status
  • Details of each CI
  • Action buttons for managing your custom IT Health Status
  • You use a dedicated questionnaire to select the CIs you want to monitor in the IT Health Status. Open url.png See Operating principle.
All services
  • List of all services
  • Details of each CI
Declare Unavailability

Custom IT Health Status: Operating principle

  • You use a dedicated questionnaire to select the CIs you want to monitor in your custom IT Health Status.
    • The questionnaire is associated with the [WF] IT Health Status workflow.
    • This workflow manages an entry in the Service Request Catalog that is specific to the IT Health Status.
    • The questionnaire and the workflow will automatically be configured when reports are imported to Service Manager. The specific entry in the Service Request Catalog must be created manually. Open url.png See the procedure.
  • You can access the questionnaire from the My Weather page.
    • The list of CIs will appear.
    • You can reinitialize the list of CIs or modify the CIs to be monitored.
  • Once you have validated the questionnaire, a service request will be generated in Service Manager, and automatically closed.
    • The Description field contains the questionnaire's answer, i.e. the services you selected for monitoring.
    • The Resolution field contains the following comment, Request closed automatically | IT Health Status. Note: This comment can be translated or modified.
  • The generation of the request automatically triggers a business rule specific to the IT Health Status. It enables the user's IT Health Status to be refreshed by updating the links between the user and the selected or unselected services.
    • To trigger the business rule, a new field called E_HEALTH must be created in the AM_ASSET table. Open url.png See the procedure.
    • Note: For SaaS-based customers, the field creation request must be submitted to the EasyVista CMC team.

Procedure: How to create an app using this template

ProcedureStep1_CreatingApp

Step 1: Creating the app in Service Apps.

1. Click Apps - Gallery - Create Shortcut icon.png Create App in the App Gallery toolbar.
The template library will appear.

2. Select the template you want.

  • A new app will automatically be created using the template.
  • It will appear in the Design pane.

Step 2.a: Import reports to Service Manager.

1. Download the files below to your workstation.

Note: Parent queries are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

      Download icon.png Batch of reports

  • APPS - List of employees

2. Import the downloaded files to Service Manager by selecting Administration > Import / Export > Import in the menu.
 

Step 2.b: Configure the required elements in Service Manager.

1. Create a new field called E_HEALTH in the AM_ASSET table by running the query below.

Note: For SaaS-based customers, the field creation request must be submitted to the EasyVista CMC team.

ALTER TABLE AM_ASSET
ADD E_HEALTH nvarchar (10)

2. Import the IT Health Status elements to Service Manager.

  • Download the files below to your workstation.

      Download icon.png Questionnaire IT Health Status | CI Choice

      Download icon.png Workflow [WF] IT Health Status

      Download icon.png Business rule

      Download icon.png Business rule related process

  • Import the downloaded files to Service Manager by selecting Administration > Import / Export > Import in the menu.
    • The new workflow called [WF] IT Health Status will be created.
    • The IT Health Status | CI Choice questionnaire will automatically be associated.

3. Associate the [WF] IT Health Status workflow with a specific entry in the Service Request Catalog.

  • Select References > Catalogs > Service Request Catalog in the menu.
  • Create a catalog entry specific to the IT Health Status or open the existing entry.
  • Select the [WF] IT Health Status workflow in the Workflow field of the form.
  • Save the form.
     

Step 2.c: Configure the required elements in Service Apps.

1. Click Apps - Application properties icon.png in the App Gallery to open the IT Health Status app (installed in step 1) in the graphic editor.

2. Replace the command button called Declare Unavailability found on the Home page with a button that will call the IT Health Status | CI Choice questionnaire.

2.a Display the command button.

  • Select the 0.0_Home page from the drop-down list Apps - Drop-down list Pages.png.
  • Click Apps - Manage widgets icon.png Widgets in the Objects pane and select the Btn widget.
    The Properties Inspector will appear.

2.b Modify the data source.

  • Select the specific data source called Météo - All via the Data > Data source field.

2.c Delete the existing command button.

  • Click Apps - Edit Html icon.png next to the HTML Code property to open the text editor.
  • Click the Declare Unavailability button and click Apps - Text Editor - Image - Delete icon.png.

2.d Insert the new command button.

  • Click Apps - Text Editor - Advanced tags icon.png to open the Advanced Tags pane and click EasyVista category > New Request.
  • Enter the button name in the Button Label field.
  • Select the entry in the Service Request Catalog specific to the IT Health Status.
  • Click Apps - Add icon.png.
    Note: You can modify the graphic properties of the command button in the Style tab. Open url.png See the detailed procedure.
  • Click Apps - Text Editor - Advanced tags icon.png to close the Advanced Tags pane.
    The command button will be added to the text editor.
  • Close the text editor.
    The widget's HTML code will be updated with the code of the new command button.

3. Modify the Declare Unavailability command button also found on the My Weather page.

  • Copy the HTML code of the Btn widget from the 0.0_Home page.
  • Display the 1.0_My_Weather page.
  • Select the Btn widget.
  • Paste the HTML code in the widget's HTML Code property.
     

Step 2.d: Test the app in Service Apps.

1. Click EVApps - GUI - Execute icon.png.
The app will appear in a new Web browser tab.

2. Check that the questionnaire for selecting the services to be monitored is correctly displayed when you click the modified command buttons.
 

ProcedureStep3_FinalizingApp

Step 3: Finalizing the creation of the new app.

1. Click Apps - Application properties icon.png to display the general properties of the app.

  • You can rename the app.
  • You can select the image associated with the app from the App Gallery in the Apps Icon tab.
  • You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
  • You can modify the default theme.

2. Click Apps - Translation icon.png to make the required translations in the Objects pane. Open url.png See the multilingual management of the apps.

3. Distribute the new app to users.

  • Assign access rights to the relevant users or teams.
  • Create the shortcut pointing to your app.
  • Click EVApps - GUI - Share icon.png to send the shortcut to users.
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Last modified by Unknown User on 2020/11/20 12:21
Created by Administrator XWiki on 2020/09/09 16:11

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