Welcome to the EasyVista Wiki
EV Service ManagerVersion: Autumn 2020
Integrations: Technical Support Agent: Modern authentication ; Create an Azure AD Application with API Permissions
Incident Templates: Full History / Simplified History
Service Request Templates: Recipient Manager Validation / Recipient's Department Manager
EV Self HelpVersion: Autumn 2020
Deploying a Self Help ProjectNEW
Best Practice of Procedures WritingComing soon
Online Studio : User Interface / The home page / API Keys / Certificate Tool / Beta-Codes
Desktop Studio: Access authentication / Import Functionalities: Folder Import And FAQ Import
Procedure: How to Create a Virtual Agent
Templates
Self Help for Remote Worker Package
Service Apps: IT Health Status ; Service Desk
Incident Templates: Full History / Simplified History
Service Request Templates: Recipient Manager Validation / Recipient's department manager
Service AppsVersion: Autumn 2020
Self Help Widget: How to Implement a Self Help Project in an App
Virtual Agent Widget: Graphic Properties / How to Implement a Virtual Agent in an App
Self Help and Service Bots Connectors: Authentication via an API Key (Cross Service Authentication) / Public Account
Templates: IT Health Status ; Service Desk
Widgets: Pyramid Chart ; Treemap Chart
Service BotsVersion : Autumn 2020