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EV Service ManagerVersion:   Autumn 2020

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User Guide

User Interface

Essential Notions

Fundamentals

Functionalities

All Menus

Administration

Managing the Platform

All Menus

Integrations

Examples

The Integration Models

The Integration Models/The Automation Tools

The Technical Support Agent (TSA)

The SOAP Web Services

The Service Manager REST API

Version History

Last Publications

Action types

Password management / EasyCrypt

The visual filter editor

Parent queries / Wizards (The editor) / List of values

Forms: Contextual Apps

Integrations: Technical Support Agent: Modern authentication / Create an Azure AD Application with API Permissions

 

EV Self HelpVersion:   Autumn 2020

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Overview

Writer / Administrator

Deploying a Self Help Project

Self Help Components

Self Help Projects

Resources

Procedures

FormsComing soon

Online StudioNEW

The User Interface

All Menus

Desktop Studio

Home Page of the Self Help Application

Authentication Access

The Edit Mode

The Publish Mode

The Admin ModeNEW

Dashboards

evSH Skin

Best Practice of Procedures WritingComing soon

Integrations

Examples

Connexion Packages

Standard Project Template

Content APIComing soon

Version History

Last Publications

Online Studio: Licenses

Desktop Studio: Import Functionalities: Folder Import And FAQ Import

 

Templates

Service Manager

Service Apps

Self Help

Last Publications

Service Apps: IT Health Status ; Service Desk

Incident Templates: Full History / Simplified History

Service Request Templates: Recipient Manager Validation / Recipient's department manager

Service AppsVersion:   Autumn 2020

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User Guide

The Gallery

Libraries

Widget Library

Data Source Library

Virtual Agent Layout LibraryNEW

Template Library

Editors

The Theme Editor

The Graphic Editor

The Text Editor/Advanced Tags

The Translation EditorNEW

The Multilingual ManagementNEW

CSS Custom Properties

Administration

Access Management of the Platform

The Admin Panel

Connectors

Integrations

Examples

Html Script Widget

REST Data Source

CSV Data Source

Online CSV Data Source

Version History

Last Publications

The exposed properties of an app

Contextual Apps

Virtual Agent Layout Library

Widgets: Pyramid Chart ; Treemap Chart

 

Service BotsVersion :   Autumn 2020

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Overview

Writer / Administrator

Deploying a Virtual Agent

Characteristics of Virtual Agent Procedures

Virtual Agent Layout LibraryNEW

Online StudioNEW

Virtual Agent

Dictionary

Integrations

Examples

Service Bots PackagesNEW

Version History

Last Publications

Virtual Agent Layout Library

Description of the CSV file of a virtual agent dictionary

 

Other Links

What's New in the Wiki

White Papers

Service Manager On Premise

Service Manager SaaS

Self Help On Premise

Self Help SaaS

Web Accessibility

Principles and Conformance Requirement

Guidelines and Laws

WCAG Guidelines

EN 301 549 Standard (Europe)

Section 508 Compliance

Web Accessibility Charter of Service AppsNEW

FAQ | Troubleshooting | Best Practice

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Last modified by Christine Daussac on 2021/03/25 19:50
Created by Administrator XWiki on 2012/01/01 00:00

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