Essential Notions

Fundamentals

Functionalities

All the Menus

Managing the Platform

All the Menus

Examples

The Integration Models

The Technical Support Agent (TSA)

The SOAP Web Services

The Service Manager REST API

The graphical user interface:Related Elements (fiche) / Favorites / Menu Pane (My menu, Global menu options)

Contextual apps on Incident / Service request forms

Glossary

Home Page of the ApplicationNEW

Self Help Components

The Studio

Deploying a Self Help ProjectComing soon

Mass Document ImportNEW

Best Practice of Procedures WritingComing soon

Overview

Deploying a Self Help ProjectComing soon

Server Access

The Administration moduleComing soon

The DashboardsNEW

Examples

Connexion PackagesNEW

Content APIComing soon

Self Help Application Home Page

The Editor Portal

Self Help Studio Overview

Mass Document Import

Dashboards

Connection Packages

Self Help On Premise White Paper

The Gallery

Widget Library

Data Source Library

The Theme Editor

The Graphic Editor

The Text Editor

CSS custom propertiesNEW

Access Management of the Platform

The Admin Panel

Connectors

Examples

Html Script Widget

REST Data Source

CSV Data Source

Online CSV Data Source

Virtual Agent Widget

How to Configure an MS SQL Server Connector

CSS Custom Properties

Deploying a Virtual AgentNEW

Characteristics of Virtual Agent ProceduresNEW

The Admin StudioComing soon

Examples

Service Bots PackagesNEW

Overview

Deploying a Virtual Agent

Characteristics of Virtual Agent Procedures

Service Bots Packages

Service Manager On Premise

Service Manager SaaS

Self Help On Premise

Principles and Conformance Requirement

Guidelines and Laws

Web Accessibility Charter of Service AppsNEW