Essential Notions

Fundamentals

Functionalities

All the Menus

Managing the Platform

All the Menus

Examples

The Integration Models

The Technical Support Agent (TSA)

The SOAP Web Services

The Service Manager REST API

Incident Templates: Full History / Simplified History

Service Request Templates: Recipient Manager Validation / Recipient's Department Manager

Integration: Jira (via Microsoft Flow)

Search Studio

LDAP

Home Page of the Application

The Studio

Self Help Components

Deploying a Self Help ProjectComing soon

Mass Document Import

Best Practice of Procedures WritingComing soon

Overview

Deploying a Self Help ProjectComing soon

Server Access

The Admin ModuleNEW

Dashboards

evSH SkinNEW

Examples

Connexion Packages

Standard Project TemplateNEW

Content APIComing soon

Package: Self Help for Remote Worker

The standard project

Description of a statistic file

Self Help for Remote Worker Package

Self Service Portal Template

Incident Templates: Full History / Simplified History

Service Request Templates: Recipient Manager Validation / Recipient's department manager

The Gallery

Widget Library

Data Source Library

The Theme Editor

The Graphic Editor

The Text Editor

CSS custom propertiesNEW

Access Management of the Platform

The Admin Panel

Connectors

Examples

Html Script Widget

REST Data Source

CSV Data Source

Online CSV Data Source

Template: Self Service Portal

Widgets: Embedded page ; Sidebar

Deploying a Virtual Agent

Characteristics of Virtual Agent Procedures

The Admin ModuleNEW

Examples

Service Bots PackagesNEW

Dictionary of a virtual agent

Description of the CSV file of a virtual agent dictionary

Service Manager On Premise

Service Manager SaaS

Self Help On Premise

Self Help SaaS

Principles and Conformance Requirement

Guidelines and Laws

Web Accessibility Charter of Service AppsNEW