Essential Notions

Fundamentals

Functionalities

The Different Menus

Managing the Platform

The Different Menus

Examples

Integration Models

The TSA

SOAP

REST API

The graphical user interface: Related elements (Form) / Favorites / Menu pane (My menu, Global menu options)

Connectors: Self Help

Contextual apps on Incident / Service request forms

Glossary

Overview

The Graphic Editor

Project

Resource

Procedure

Publishing Manager

Overview

Server

User Guide Overview

Administration Overview

The Gallery

The Admin Panel

Widgets Library

Data Source Library

Theme Editor

Graphic Editor

Text Editor

Examples

Html Script Widget

REST Data Source

CSV Data Source

Online CSV Data Source

EasyVista widgets: Self Help / Virtual Agent

Graphical widgets: Funnel Chart / Tag Cloud

EasyVista data sources: Self Help / Virtual Agent

Oxygen templates: Asset Manager / Corporate Directory / Stock Manager

Service Engine

Service Apps

Self Help

Service Manager On Premise

Service Manager SaaS