User Interface

Essential Notions

Fundamentals

Functionalities

All Menus

Managing the Platform

All Menus

Examples

The Integration Models/How to Automate an Integration

The Technical Support Agent (TSA)

The SOAP Web Services

The Service Manager REST API

smoServer functions

Integrations: How to automate an integration / Integration connectors / Self Help Extractor

Integration tools: Integration models / Preimport / smoIntegration / smoBackOffice / smoBackOfficeClient

Deploying a Self Help Project

Self Help Components

Online StudioNEW

Desktop Studio

Dashboards

evSH Skin

Best Practice of Procedures WritingComing soon

Examples

Connexion Packages

Standard Project Template

Content APIComing soon

Forms / Use cases: How to create a standard form ; How to create a dynamic form

Service Manager connection package: How to create a ticket in Service Manager

Self Help Extractor

Service Bots : Operator virtual agent

Service Apps: Service Desk With KPIs

The Gallery

Libraries

Editors

The Multilingual ManagementNEW

CSS Custom Properties

Access Management of the Platform

The Admin Panel

Connectors

Examples

Html Script Widget

REST Data Source

CSV Data Source

Online CSV Data Source

Template: Service Desk With KPIs

The exposed properties of an app

Contextual Apps

Virtual Agent Layout Library

Deploying a Virtual Agent

Characteristics of Virtual Agent Procedures

Virtual Agent Layout LibraryNEW

Online StudioNEW

Examples

Service Bots PackagesNEW

Operator virtual agent

Procedure to create a virtual agent

Service Manager On Premise

Service Manager SaaS

Self Help On Premise

Self Help SaaS

Principles and Conformance Requirement

Guidelines and Laws

Web Accessibility Charter of Service AppsNEW