Essential Notions

Fundamentals

Functionalities

All Menus

Managing the Platform

All Menus

Examples

The Integration Models

The Integration Models/The Automation Tools

The Technical Support Agent (TSA)

The SOAP Web Services

The Service Manager REST API

The visual filter editor

Parent queries / Views / Internal reporting tools: Scheduled alerts, Reports, Scheduled reports

Forms: Contextual Apps

Integrations: Technical Support Agent: Modern authentication ; Create an Azure AD Application with API Permissions

Deploying a Self Help ProjectNEW

Self Help Components

Online StudioNEW

Desktop Studio

Dashboards

evSH Skin

Best Practice of Procedures WritingComing soon

Examples

Connexion Packages

Standard Project Template

Content APIComing soon

Online Studio: Licenses

Desktop Studio: Import Functionalities: Folder Import And FAQ Import

Service Apps: IT Health Status ; Service Desk

Incident Templates: Full History / Simplified History

Service Request Templates: Recipient Manager Validation / Recipient's department manager

The Gallery

Libraries

Editors

The Multilingual ManagementNEW

CSS Custom Properties

Access Management of the Platform

The Admin Panel

Connectors

Examples

Html Script Widget

REST Data Source

CSV Data Source

Online CSV Data Source

The exposed properties of an app

Contextual Apps

Virtual Agent Layout Library

Widgets: Pyramid Chart ; Treemap Chart

Deploying a Virtual Agent

Characteristics of Virtual Agent Procedures

Virtual Agent Layout LibraryNEW

Online StudioNEW

Examples

Service Bots PackagesNEW

Virtual Agent Layout Library

Description of the CSV file of a virtual agent dictionary

Service Manager On Premise

Service Manager SaaS

Self Help On Premise

Self Help SaaS

Principles and Conformance Requirement

Guidelines and Laws

Web Accessibility Charter of Service AppsNEW